ECN - Market Data Support Analyst

ECN Market Data Technical Support Analyst

A top tier Investment Bank are looking for an experienced Market Data Technical Support Analyst to join their front office ECN Support team. The successful candidate will be rewarded with an excellent remuneration as well as the prestige of working for a top tier Investment Bank in a mission critical position.

Essential
* Good written and verbal communication skills. It is essential you are an effective communicator as contact with the trading floors, other support teams and vendors forms an important part of the role
* Self motivated, customer focused, innovative and analytical
* Able to prioritize workflow and work accurately under pressure
* Strong coordination skills in managing vendors as part of issue or upgrades
* Experience of technical trouble shooting with proven ability to manage high profile/time critical issues
* Diligence around documentation and a strong ethos of knowledge management is essential to ensure internal records re. versions/support arrangements/technical diagrams etc are updated following changes/upgrades etc
* Excellent knowledge of Market Data/ECN products/Network and firewall technologies. The products set supported includes the products already mentioned above plus direct exchange connectivity, EBS, Bloomberg AEP/MPF, Bloomberg on Blackberry, CQG, Tradeweb, Brokertec, GFI CreditMatch, MarketAxess, Eurex Repo, Espeed etc
* Previous experience of working in a environment with change management structures and processes plus problem ticketing and resolution systems (knowledge of ITIL)

Desirable
* Previous experience of using monitoring/forensic tools such as Client Vantage

If you feel that you are a match for the above profile please forward a word formatted CV in confidence