We are looking for a creative and resourceful User Experience Research Lead with strong design research skills to join our rapidly growing team of innovators, disruptors, and problem solvers. This role is working directly with a local team as well as an international team located in New York, Bangalore, Singapore, London, Glasgow, and Geneva. This User Experience Research Lead position will gather learning objectives for priority initiatives and develop and execute research strategies that deliver actionable insights, using qualitative and quantitative research methods to improve and innovate desktop and mobile user experiences. You will scope and craft research plans, conduct research sessions, and present your study findings to business stakeholders. Naturally, we want someone who can think outside the box and provide fresh thought leadership. Still, we are also looking for an individual who will complement and embody our team culture - caring and empathizing with our customers, showing kindness, seeing a need or pain point, and actively reaching out to help. If you can explain why you’re that person, we want you!
Primary Responsibilities
• Work with product owners and design leads to understanding the customer segments and related product/service offerings
• Partner with design leads to clarify project goals and identify areas where user experience research can provide greater insight and success
• Design and execute research studies that follow research best practices and methodologies
• Ensure all research study results are actionable and contribute directly towards meeting project and business goals
• Present and communicate research results and recommendations to the stakeholder team and larger organization when needed
• Partner with the design team lead to identify future research needs and develop a research roadmap with project briefs estimating the scope and level of effort
• Support the research team leader in project prioritization and progress reporting
• Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems
• Collaborate with research support vendors to ensure the quality of facilities and study participant pools meet expectations
• Contribute to next-gen research group vision, identifying areas of opportunity or improvement • Participate in recruiting and interviewing new team members
Qualifications
• 6+ years of experience planning and executing user research studies
• Bachelor’s degree required
• Demonstrated ability to drive multiple high complexity initiatives with minimal guidance
• Demonstrated ability to champion user experience research and integrate within the design planning, estimation, and prioritization process
• Demonstrated ability to incorporate design thinking into the product development process
• Clear, articulate communication skills
• Familiarity with banking and finance a plus