Change Manager / Project Manager

S$150000 - S$200000 per annum + attainable bonus & benefits

Lead Change Manager – Project Manager – Implementation & Deployment – Drive operating model deployment and adoption – Leading Global Bank in Singapore

Job Purpose

  • Successful delivery of Client Onboarding Lifecycle programme and workstreams
  • This role works within the Client Lifecycle Design and Management Delivery team to support delivery of a quality service to our clients and achieve regulatory compliance across the end-to-end client lifecycle, including coverage of AML, KYC, Tax, OTC reform and FM regulations
  • Provide Change Management and Project Management expertise to enable delivery of the COLT programme and workstreams
  • Identify and detail related change management requirements
  • Documentation of relevant analysis artifacts as required by project governance
  • Support functional design, testing and deployment of change initiatives

Key Responsibilities

  • Manage a team of change management specialists to drive operating model deployment and adoption
  • Drive change management efforts to embed operating model changes across geographies, including Business Impact Assessments, communications, training, go-live preparation and post-go live support
  • Assist with the roll-out of improved processes and practices, including User Acceptance Testing (UAT), User Verification Test (UVT, as part of Project go live, and BAU Change deployment
  • Manage and engage key stakeholders across client facing divisions, Legal and Compliance and Financial Crime Risk, etc
  • Lead relevant Working Groups
  • Occasional need to work on weekends to support testing and go live activities

Key Relationships

  • Effectively manages relevant business stakeholders across the end-to-end Client Lifecycle, including Relationship Managers, Product teams, COBAM and CET
  • Senior Business Analyst
  • Business Analysis Practice Lead
  • Project Managers
  • CLDM Policy Implementation
  • Regional and Local Change Champions


  • Ability to take initiative, identify opportunities and work with minimal management oversight
  • People management or stream lead experience
  • Interpersonal skills in networking, influencing and decision taking
  • Subject matter expertise in CDD and CLM system and process
  • Strong communication skills – oral, written and presentation
  • Change management expertise
  • Knowledge of CIB, CB and BB business segments, client types and product offerings
  • Experience as a Change Manager or Project Manager working on a relevant project
  • Weighs up benefits of short term tactical and long term strategic options to ensure solutions are delivered to the appropriate scale, scope and timing
  • Knowledge of the regulatory environment and the ongoing developments
  • Process, commercial and operational awareness needed to develop appropriate solutions.
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