VP – Client Engagement Manager – Operations Client Relationship Management – Financial Markets Ops
Looking for ambitious candidates with strong soft skills and extensive direct servicing experience with Corporate and/or Institutional clients via multiple channels. My clients are keen on individuals with experience in Data Analytics, MI investigation and trend analysis.
Roles and Responsibilities
- Lead and facilitate the rollout of the premier Client Experience model
- Act as senior escalation contact person for premier clients for market access, post trade queries, complaints
- Facilitation of new products and services in the footprint markets for premier clients
- Ensure deliverance of first class operational service against agreed service standards with premier clients and internal stakeholders (Relationship Managers, Sales, Operations functions, Heads/Managers of various GBS teams)
- As a Service Partner, work together with key internal stakeholders to solve premier client issues, identify opportunities and strive to deliver a ‘best in class’ service.
- Conduct service reviews and perform follow-ups for enhancement and improvement.
- Build relationships and rapport with all premier clients at the senior operational level
- Develop strong relationships with the Sales and Relationship Manager teams and partner with them on client visits, representing Operations for post trade discussions.
- Assist in delivering a consistent Global service framework for Premier accounts in local region and assist globally.
- Represent the organisation globally for Investment Banking and Industry Groups Forums. Attendance of Industry Events, e.g. ISITC, SWIFT, DTCC Forums and ensure industry intelligence is communicated to internal stakeholders
Qualifications and Skills
- Strong experience in Financial Markets and Operations
- Excellent & Effective communication skills (Spoken / Written English)
- Excellent teamwork and strong negotiator and influencer
- Strong client service and/or client facing experience
- Strong awareness of Operational risks
- Able to practice sound judgement & analysis