Client Services Relationship Manager – Derivatives Clearing

S$90000 - S$120000.00 per annum + bonus & benefits

Client Services Relationship Manager – AVP level

This position within Client Operations – Derivatives Clearing Client Service Group involves extensive contact with our clients, our colleagues in Operations, Prime Brokerage and our global sales force. The group’s primary responsibility is to ensure that the client’s Listed Derivatives and OTC Clearing settlement figures are accurate each day and answer all client queries promptly. This entails the resolution of all trade breaks, the monitoring of all cash activity in the account and ensuring that the account is fully margined. The business is volume driven so having exceptional organizational skills is a plus. Qualified applicants must be adaptable to change, as some days will require you to work on many different jobs at once. The emphasis of the team is to be a Relationship Manager and provide superior service to the client base.

Primary Responsibilities:

  • Single point of contact for daily client queries, navigating the organization for our clients
  • Risk management of margins, expiries & market events
  • Client service reviews and meetings, sending call reports, client metrics and trend analysis
  • Provide clients with clearing solutions, training and live demos
  • Ability to calculate and adjust commission, fees and P&L figures for clients
  • Subject matter expertise for Derivatives markets, Regulatory framework and client technology
  • Work with IT to develop, test and rollout new client technology solutions
  • Handling various administrative duties

Skills Required:

  • Strong client service experience in Derivatives Clearing
  • Knowledge of Listed Derivatives or OTC Clearing preferred
  • Strong communication skills
  • The ability to work under pressure and multitask
  • Strong team player
  • Ability to demonstrate clear examples in previous work experience of where processes have been enhanced to improve client experience
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