Client Services Representative

S$100000 - S$145000 per annum + benefits & attainable bonus

Information, Technology & Operations – Client Services

Global Bank in Singapore requiring a Client Services professional to help with the re-engineering and build out of ITO in line with the targeted operating model. The Singapore Client Services team is responsible for providing client service support to ITO clients across the region, supporting a varied mix of client segments, business and asset classes across our footprint.

***Scope of role across all asset classes and all client segments***

You will need to demonstrate proven track record in:

  • Leading and developing high performance teams
  • Teamwork and internal relationship building
  • Excellent & Effective communication skills (Spoken / Written English)
  • Self starter and motivated to self develop
  • Client service oriented
  • Varied Experience across Wholesale banking operations
  • Control focus and awareness of the Operational Risk Framework
  • Sound judgement & Analysis

In this position you will be expected to:

  • Understand & materialise business requirements
  • Provide business subject matter input to our technical teams deploying Analytics and Dynamic Case Management Solutions
  • Run quality control measures and hub oversight
  • Own all incoming/outgoing client communications
  • Take accountability and ownership of client queries and ensure that they are understood and addressed by functional peers
  • Be single point of contact for Clients, Sales & Trading on all ITO enquiries.

In your profile you will ideally have extensive experience in the below activities;

  • Client Services
  • Operations
  • Business Platform Deployment & Enhancement
  • People Management
  • Stakeholder Engagement
  • Framework design and implementation
  • Process Analysis

Key Relationships in the role;

  • Clients
  • ITO Functional Heads
  • COO office
  • Engineering
  • Technology Leads

Key Measurables in the role;

  • Successful and timely delivery of assignments
  • Turn Around Time for client enquiries
  • Client Satisfaction levels
  • Compliance with bank standards and culture

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