Customer Support Specialist

Negotiable

Customer Support Specialist

Dublin, Ireland

12-month Contract

€DOE

My client, a global payments company, is on the lookout for a junior Customer Support Operations professional to join their ever-growing tech hub based in Dublin!

Your main responsibilities will include:

  • Serve as focal point for customer issues, concerns and requests for enhancements.
  • Capture detailed and accurate information about issues, concerns and enhancements.
  • Work with global customers to complete service inquiries about the client’s core applications and products.
  • Collaborate with others in support of products, processes and problem resolution.
  • Demonstrate the ability to negotiate, resolve and present to internal/external customers.
  • Simulate or recreate user issues to resolve operating difficulties.
  • Requires general supervision; decisions and actions are based on established procedures and assigned tasks.

Ideally, you will have:

  • Above average interpersonal skills.
  • Effective written and verbal communication skills.
  • Intermediate computer skills (Mainframe, Microsoft Office, Lotus Notes).
  • Analytical/problem solving and planning skills and the ability to organize, multi-task and prioritize work based on current business needs.

The experience required:

  • 1 to 3 years of customer service experience in a large, preferably financial, organisation
  • Thorough knowledge of PCI data regulations
  • Understanding of PSD2 is highly preferred
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