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Global Program Manager, Vendor Quality

  • Location: Singapore
  • Salary: Negotiable
  • Job Type:Contract

Posted about 2 months ago

  • Sector: Operations
  • Contact Email: janelle.molina@nicollcurtin.com
  • Start Date: 17 May 2022
  • Expiry Date: 16 June 2022
  • Job Ref: JN -052022-43182

We're looking for a data-driven Program Manager to support the Product and Service Operations Vendor Quality team. This role is based in Singapore and will primarily have a WFH working arrangement.


Responsibilities:

  • Perform data analysis to identify key opportunities for operational and CX improvements
  • Present results, explain proposals and report findings to the team
  • In collaboration with Quality PMs, build data-informed execution plans that drive continuous improvement to enhance operational performance and client experience
  • Identify areas of inefficiencies and create scalable solutions to address the gaps


Qualifications Required:

  • BA/BS or equivalent 4-year university degree
  • At least 2 years experience in as a project/ program manager
  • Strong data analysis skills will be priority as compared to quality experience
  • Able to navigate ambiguity and help put structure or processes in place
  • Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
  • Strong ability to work independently, individual time management
  • Excellent analytical skills with a proven record in complex problem solving situations using data.
  • Self starter, capable of working as part of a global, cross-functional team.

Preferred Qualifications (Good to haves):

  • Proficiency in SQL, able to run queries
  • Experience with vendor operations
  • Quality/Process Improvement certification (COPC, ASQ)
  • Project management certification (ie, PMP, Prince2, Agile)
  • Six Sigma (Green Belt - Minimum Requirement)
  • Strong knowledge of production processes, quality control, costs and other techniques for maximizing planning & execution effectiveness. (A Plus)
  • Experience with both front-office and back-office customer support environments. (A Plus)