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Program Manager, Development Operations

  • Location: Singapore
  • Salary: Negotiable

Posted 19 days ago

  • Start Date: 29 September 2021
  • Expiry Date: 29 October 2021
  • Job Ref: JN -092021-41741

Our client, a Big Tech company, is looking for a Program Manager to sit within their Developer Operations team.


Responsibilities:

  • Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.
  • Present and explain proposals, reports and findings to clients.
  • Work with Systems Program Managers (SPM) and Systems Analyst (SA) across multiple programs to support the needs of the business.
  • Identify opportunities in existing processes to streamline and standardize processes
  • Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.
  • Effectively managing, developing, and training the larger team on new processes
  • Ensuring that all processes used by the global team are thoroughly documented, and regularly improved.
  • Conducting and sharing results from service and operation performance reviews.
  • Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
  • Systematically interprets user problems and identifies solutions and possible side effects.
  • Consult or negotiate with clients to prepare project specifications.


Requirements:

  • Bachelor's degree in business administration or a related field.
  • PMI or PMP certification is a plus
  • At least 4 years of relevant experience managing projects end to end
  • Strong communication skills, problem-solving skills, attention to detail and interpersonal skills.
  • Strong ability to work independently and manage one’s time.
  • Strong knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
  • Strong knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
  • Strong knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc.
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