Cybersecurity - Directory & Identity Manager

• End-to-End Monitoring: Configure and implement comprehensive monitoring solutions for applications and infrastructure, ensuring optimal performance.
• Log Analytics: Set up and maintain log analytic tools to gain insights into application and infrastructure behavior.
• Dashboard Development: Collaborate with diverse stakeholders, translating their needs into effective mock-up views and dashboards using a structured methodology.
• Knowledge Sharing: Organize and deliver informative sessions on monitoring best practices to both application and infrastructure teams.
• Automation Opportunities: Identify potential automation initiatives and collaborate with Cachemire’s automation teams to implement solutions, such as monitoring agent setups and target auto-discovery.

• Experience: 3-5 years in IT operations and maintenance with a strong focus on monitoring systems.
• Technical Proficiency: Hands-on experience with monitoring tools such as Grafana, Zabbix, Azure Monitor, and ELK Log Management.
• Large-Scale Monitoring: Proven ability to set up and maintain large-scale monitoring systems effectively.
• ITSM Tools: Familiarity with commonly used ITSM tools, including PagerDuty and ServiceNOW.
• Cloud Knowledge: Basic understanding of public cloud services, including IaaS, PaaS, and SaaS.
• Proactive Problem Solving: A proactive approach to identifying issues, performance bottlenecks, and areas for enhancement.
• Communication Skills: Strong English communication skills to effectively collaborate with regional teams and local delivery partners.

• Successful Monitoring Maintenance: Previous success in maintaining monitoring systems that drive operational excellence.
• Configuration Management: Experience with automated configuration management tools (e.g., Ansible, Azure Automation) is a plus.

• Virtualization Expertise: Strong understanding of virtualization platforms and concepts, including VMware, Nutanix, and Proxmox.
• Server Hardware Knowledge: Proficient in server hardware and data center management.
• Operating Systems Proficiency: Experience with Windows and Linux operating systems.
• Monitoring Tools: Familiarity with monitoring tools like Zabbix and Grafana to ensure optimal performance.
• Networking Basics: Solid understanding of networking fundamentals.

• ITIL Familiarity: Knowledge of ITIL practices to enhance service management.
• Communication Skills: Excellent written and spoken English; ability to explain technical concepts to non-technical audiences and confidently engage with stakeholders.
• Self-Learner: Motivated to continuously learn and stay updated with industry trends.
• Open Source Awareness: Comfortable navigating open-source ecosystems.

• Infrastructure as Code: Experience with automation and configuration management tools such as Ansible and Terraform.
• Storage Technologies: Knowledge of storage solutions, including SAN, Dell EMC, ZFS, TrueNAS, and HCI.
• Cloud Platforms: Familiarity with cloud services like Azure and Aliyun.
• Vendor Management: Experience with third-party vendor management.
• Language Skills: Proficiency in Chinese (Mandarin or Cantonese) is a plus.
• ITSM Tools: Familiarity with ServiceNOW for IT service management.

• Operational Excellence: Oversee operations and projects related to servers and data centers.
• Project Leadership: Lead initiatives such as data center redesign and boutique infrastructure redesign.

Our client is seeking talented Business Analysts with expertise in life insurance and core policy administration to assist with crucial process documentation. This role is pivotal in gathering business requirements and collaborating with stakeholders across various insurance departments to develop a comprehensive insurance reference architecture and service catalogue.

Key Responsibilities:

• Collaborate with Stakeholders: Engage closely with business stakeholders to gather insights and develop an insurance service catalogue, documenting the AS-IS insurance process architecture, process models, and controls.

• Documentation Excellence: Create clear, concise documents detailing process steps and requirements, such as user stories, Business Requirements Documents (BRDs), or functional specifications for core insurance processes, including New Business & Policy Setup, Policy Owned Services, Claims, and Billing & Collection.

• Standards Familiarity: Leverage your knowledge of insurance standards, such as ACCORD or IBM Insurance Reference Architecture, to inform your work.

• Maintain Comprehensive Documentation: Prepare and maintain all necessary documentation, including business requirements, functional specifications, user stories, and data dictionaries.

• Identify Opportunities for Improvement: Analyze existing processes to identify gaps, pain points, and areas for enhancement, driving efficiency in insurance operations.

• Project Updates & Communication: Provide regular project status updates, clearly communicate requirements, and manage stakeholder expectations effectively.

Knowledge & Experience:

• Insurance Process Expertise: Solid experience in insurance process engineering and transformation projects.

• Core Processes Understanding: Strong grasp of various core insurance processes, including New Business & Policy Setup, Policy Owned Services, Claims, and Billing & Collection.

• Agile Methodologies: Familiarity with Agile methodologies and experience with project tracking software (e.g., JIRA, Confluence, Redmine) and wireframing tools (e.g., Figma).

• Reference Architecture Knowledge: Understanding of Insurance Reference Architectures, such as ACCORD.

• Strong Communication Skills: Excellent stakeholder management and analytical skills.

• Language Proficiency: Proficient in both English and Cantonese.

Join a dynamic team and contribute to transformative projects in the life insurance sector. If you are passionate about driving efficiency and enhancing insurance operations, we want to hear from you!

Key Responsibilities:

• Daily Support: Provide expert day-to-day support for SAP Finance modules, ensuring seamless and efficient operations.
• Troubleshooting: Collaborate with end-users to troubleshoot and resolve SAP-related issues, understanding their needs to provide tailored solutions.
• System Enhancements: Perform system configuration and enhancements to align with evolving business requirements.
• Cross-Functional Collaboration: Work with diverse teams to implement new features and drive continuous improvements.
• Training & Documentation: Conduct engaging training sessions and create comprehensive documentation to empower end-users.
• Project Participation: Contribute to exciting new projects, including system upgrades, migrations, and implementations, to foster innovation and improvement.
• Compliance Assurance: Ensure adherence to company policies and procedures within all operations.

Requirements:

• Educational Background: Bachelor’s degree in Finance, Accounting, Information Technology, or a related field.
• Experience: 4-5 years of hands-on experience in SAP FI implementation and support.
• Technical Expertise: Strong knowledge of SAP FI/CO modules and related business processes, with a solid understanding of SAP S/4HANA.
• Desirable Skills: Experience with SAP Analytics Cloud (SAC) is a plus.
• Problem Solver: Excellent analytical and problem-solving skills, with the ability to work independently and collaboratively.
• Communication: Strong communication and interpersonal skills, essential for fostering effective relationships.
• Certification: SAP S/4HANA Finance certification is preferred, showcasing your commitment to professional excellence.

We offer a positive work environment where your contributions are recognized and your career can thrive. If you are passionate about finance and technology, we would love to hear from you!

• Experience: 10+ years as a Directory & Identity Manager or in a similar role, ideally within the retail or regulated industries.
• Technical Expertise:
• In-depth knowledge of Identity and Access Management (IAM) and Active Directory (AD).
• Strong understanding of Governance, Risk, and Compliance (GRC).
• Hands-on experience with CyberArk is essential.