Cybersecurity - Directory & Identity Manager

• Engage & Collaborate: Lead dynamic conversations with our payments business and operations teams to capture critical requirements and objectives.
• Trusted Advisor: Serve as the go-to expert for clients, providing valuable insights and analysis in the payments domain.
• Project Leadership: Collaborate with client teams and executives to identify business needs, while guiding and inspiring others through the entire project lifecycle—from initiation to successful closure.
• Transform Complexity: Skillfully translate intricate business requirements into formal agreements that drive results.
• Team Management: Lead and mentor a team of Business Analysts, ensuring seamless delivery and high-quality outcomes.

• Language Skills: English AND Cantonese.
• Industry Experience: Extensive experience in Retail and Cross Border Payments (10+ years).

• Payments Expertise: Deep understanding of global trends in the payments industry, including regulatory and compliance initiatives.
• Problem Solver: Exceptional problem-solving abilities, adept at navigating a rapidly changing landscape with tight deadlines.
• Independent Leadership: Capable of leading engagements autonomously, addressing both internal and client needs.
• Technical Proficiency: Strong exposure to Payments & Cash Management technology, covering the full lifecycle of ACH, RTGS, Real-Time Payments, and Open Banking.
• Regulatory Knowledge: Familiarity with SWIFT, ISO 20022 message processing, and various clearing & settlement systems.
• Broad Exposure: Knowledge of Corporate Internet Banking, Mobile Banking, PSD2, Open Banking, and Payments Service Providers (PSP).
• Product Familiarity: Experience with leading payment solutions such as Finastra-GPP, FIS Clear2Pay-OPF, Dovetail, ACI-MTS, and TCSBancs Payments.
• Project Management: Proven track record in managing complex projects within the financial services sector.
• Transformative Vision: Ability to translate business objectives into actionable solution requirements.
• Presentation Skills: High-impact presentation abilities to effectively communicate solutions to clients.
• Analytical Mindset: Strong conceptual and analytical skills, coupled with innovative thinking.
• Team Player: Enthusiastic and energetic, with the ability to unite stakeholders and bridge differences.
• Process-Oriented: Committed to adhering to processes and tools while being systematic in your approach.
• Industry Insight: Visionary understanding of the Banking Payments landscape across APAC, especially in Singapore, Hong Kong, and Malaysia.
• Regulatory Acumen: In-depth knowledge of regulatory requirements for payments in SG, HK, and MY.
• Team Leadership: Experience managing a team of Business Analysts, reviewing specifications, and drafting presentations for senior management.
• Deadline-Driven: Ability to collaborate with Project Managers under strict timelines, equipping them with well-structured plans.

One of Hong Kong's most renowned employers is currently undergoing a major HR transformation, and has an urgent need for ServiceNow HR Service Delivery Technical Specialists to join the team ASAP on an initial 12 months' contract with a view of going permanent. This is an amazing opportunity to be part of a major project, working with a highly technical team.

As a skilled and motivated ServiceNow HR Service Delivery (HRSD) Technical Specialist, you are responsible for enhancements on the HRSD product within the ServiceNow platform. This role is pivotal in planning, configuring, and developing innovative processes and solutions that streamline HR operations. The ideal candidate will act as a technical consultant, bridging the gap between HR, business units, and IT teams, while adhering to HRSD and ServiceNow best practices. Your primary mission will be to implement, automate, and refine processes that drive operational efficiency and standardization across the organization.

Key Responsibilities:

• Drive continuous improvement by refining and optimizing HRSD processes to enhance efficiency and elevate the end-user experience.
• Support the design and deployment of new features, including HR case management, HR knowledge base, Manager Hub, Virtual Agent, lifecycle events, and more.
• Serve as a technical expert for product teams, guiding configuration, deployment, and configuration management efforts (upgrades, enhancements, etc.).
• Identify and prioritize product configuration activities to ensure rapid responses to evolving business requirements.
• Collaborate with product and platform teams to establish effective processes and procedures for ongoing maintenance and large-scale development initiatives.
• Work closely with leadership and technical teams to implement processes and tools that facilitate the automation of builds, deployments, and testing.
• Simplify complex design tasks to streamline deployment processes.
• Act as a subject matter expert for HR and other teams, addressing technical inquiries and providing guidance.
• Mentor and train IT Analysts and other stakeholders as needed.
• Provide support for critical product and platform issues.

Experience & Background:

• Bachelor's Degree in Computer Science or equivalent.
• 4-6 years of experience in enterprise software support, with a strong understanding of software development methodologies.
• Minimum of 4-6 years of ServiceNow experience, including at least 2 years in HRSD.
• Proven experience collaborating with product owners, developers, and project delivery teams to identify, plan, execute, and test solutions.
• Familiarity with Agile methodologies, such as Kanban and release planning, is preferred.
• Proficiency in ServiceNow and HR Service Delivery.
• Understanding of digital workplace capabilities and best practices.
• Strong ability to manage and prioritize multiple initiatives.
• Excellent verbal and written communication skills.

If you possess all of the above, then please apply immediately by following the link.

• Provide day-to-day production support for massive-scale, distributed systems, managing incidents and crises with precision and efficiency.
• Ensure a comprehensive approach throughout the entire incident management lifecycle, including root cause analysis and resolution.

• Proactively manage the operational risks associated with a complex and fast-moving Equities trading business.
• Monitor and measure system availability and health, ensuring system resilience and reliability.

• Support services pre-launch by conducting system design consulting, capacity planning, and platform reviews.
• Enhance or implement production support tooling to improve monitoring and performance.

• Work as part of a global team spread across Americas, Asia Pacific, and Europe, collaborating with counterparts on local and global initiatives.
• Partner effectively with teams across Australia, Hong Kong, Japan, China, and India to deliver seamless support and innovative solutions.

• Incident Management: Solid knowledge and experience in the incident management lifecycle, with a systematic approach to problem-solving.
• UNIX/Linux: Proficient in UNIX/Linux environments, with in-depth knowledge and experience supporting applications in these platforms.
• Programming Skills: Professional expertise in at least one programming language, with a willingness to learn new languages and paradigms.
• Networking Concepts: Strong understanding of key networking concepts to troubleshoot and resolve system-level issues.

• Strong analytical capabilities, with the ability to break down complex problems, communicate ideas clearly, and provide multiple solutions.
• Experience in supporting electronic trading environments, with the ability to manage and resolve issues under pressure.

• Outstanding verbal and written communication skills, with the ability to communicate technical topics to both technical and non-technical stakeholders.
• Proven experience working and collaborating with global teams, demonstrating cultural sensitivity and adaptability.
• Comfortable engaging business users and explaining technical solutions to non-specialist audiences.

• Ability to handle multiple ongoing assignments, prioritize effectively, and work independently.
• Strong team player with a collaborative mindset, capable of contributing to a globally dispersed team.

• Experience: 10+ years as a Directory & Identity Manager or in a similar role, ideally within the retail or regulated industries.
• Technical Expertise:
• In-depth knowledge of Identity and Access Management (IAM) and Active Directory (AD).
• Strong understanding of Governance, Risk, and Compliance (GRC).
• Hands-on experience with CyberArk is essential.