How we achieved a 70 NPS in candidate experience

A purple circle displaying the text "70%" prominently in the centre.

Building genuine relationships and delivering seamless hiring experiences are the driving forces behind everything we do for our candidates. For the last two quarters, we consistently achieved an impressive Net Promoter Score (NPS) of 70 for candidate experience.

In an industry where an NPS of 50 is considered excellent, these results demonstrate the consistent quality of our service and the trust we have earned from our candidates.

Supporting personalised goals with care

Every person we work with has their own unique goals. That’s why we take the time to understand what matters to them, offer tailored support, and build lasting relationships. We’re happy to see that the care we provide makes a real impact. One of our candidates commented:  

“I truly appreciate the honest support, help and advice provided during the interview preparation process, as well as the clear presentation of open positions.”

This approach has also earned us industry-wide recognition, as we were selected as 2025 AGS’ Strategic Supplier and won Mastercard and Allegis’ 2024 Partner of the Year, which further reflects the quality of our services.

Building trust through timely updates 

We know that timing is important when it comes to career moves. Our consultants aim to keep communication clear and timely, so candidates feel informed every step of the way. This openness helps build trust and is reflected in the positive feedback we receive:

“Consistently going above and beyond to provide prompt and reliable communication, while effectively facilitating the interview process. I was kept well-informed with timely updates.”

Preparing candidates for success  

By offering honest insights, interview preparation, and feedback, we help candidates feel confident and ready. We host webinars and events that provide additional support and networking opportunities, including our upcoming contractor care webinar in collaboration with Fenero, a specialist accounting firm for contingent workers in Ireland.  Additionally, our salary guides give candidates up-to-date market insights to help them make informed career decisions.

Have a question? Get in touch with us today!

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