ICT Support Technician

  • Switzerland
  • Negotiable
  • Permanent
  • Discipline: Cloud and Infrastructure
  • Ref: 46621
Nevena Jerinic
Nevena Jerinic
Senior Consultant

Looking for an exciting opportunity to work as an IT Support Engineer for a well-known company in Switzerland?

If the answers are a resounding YES! Then we might have what you are looking for!

What will you be doing?

We are looking for an IT Support Engineer to join our client internal team be responsible for 1st and 2nd Level support, maintaining ticketing system, as well as to be involved in different projects (roll-out, migrations,...).


To be a perfect fit for this role, you need to have several years of experience within IT Support (1st and 2nd Level) as well as to be familiar with IT trends and technologies.
You have experience with Windows 10/11, Windows Server 2019, Microsoft Hyper-V or Veeam Backup
You are a fluent English and German speaker


To find out more about this role please do not hesitate to send your CV to nevena.jerinic@nicollcurtin.com

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We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

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Tasks & Responsibilities:

Conducting SOC Tier 1/2 analysis, including alert handling, case triage, and incident management within the Cyber Security Operations team.

Conducting investigations and analysis for incident cases.

Utilizing ticketing tools to efficiently manage security alerts.


· Minimum of 4 years of experience in security operations/support roles (Tier 2 operation and/or engineering), demonstrating proficiency in case/alert investigations.

· Experience in digital forensics and incident response.

· Proficiency in conducting threat hunting activities.

· Strong knowledge of network protocols (HTTP, DNS, LDAP, FTP, etc.).

· Proficient understanding of networking (Firewalls, NGFW, IPS/IDS, packet captures).

· Solid understanding of log analysis and digital forensics, with expertise in leveraging SIEM technology (preferably IBM QRadar and Azure Sentinel)

Nice to have:

· Familiarity with Cloud security services, particularly Microsoft Azure.

· Basic programming skills (PowerShell and Python) for SOC task automation.

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· Familiarity with vulnerability management processes.


To learn more about this opportunity, please submit your application (updated CV) to nevena.jerinic@nicollcurtin.com.

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