Premier Support Specialist (Trust & Safety)

• Oversee the complete delivery of large-scale initiatives, such as application portfolio migrations, post-merger integrations, and data migrations.
• Partner with cross-functional teams to ensure smooth integration and alignment between business and technology goals.
• Maintain strong stakeholder relationships at all levels, providing transparent communication and regular progress updates.
• Lead change management efforts, ensuring seamless transitions with minimal disruptions.
• Develop and present high-quality reports and presentations to executive leadership.

• At least 10 years of experience in program management, with a focus on delivering complex projects within the Insurance industry
• Strong understanding of Insurance business
• Proven expertise in managing application portfolio migration, post-merger integration, and data migration initiatives.
• Strong stakeholder management skills, with the ability to influence and drive consensus across diverse teams.
• Excellent presentation and communication skills.

• Respond to user inquiries with high quality, speed, empathy and accuracy
• Communicate and collaborate cross-functionally in order to lead Partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
• Become an expert in the support experience for users; understand and resolve their inbound product questions and issues
• Investigate escalations from internal stakeholders and lead them to resolution
• Develop and share deep expertise on a key product
• Make informed recommendations to improve user experience with products, supporting workflows, and address areas for product support optimizations
• Identify trends and develop solutions to optimize team workflows, introduce new processes and improve partner experience
• Identify and resolve fraud trends impacting our users
• Proactively investigate, troubleshoot, and resolve sensitive escalations
• Develop strong cross-functional partnerships with partnerships, policy, legal, engineering, data science, product management and other operational teams at Facebook in order to implement optimal integrity solutions

• At least 3 years of experience in a support function working directly with clients or users 
• Experience communicating issues, risks and paths to resolution the results of analyses in a clear and effective manner
• Experience working with global teams
• Resilient mindset - thrives over changing priorities and ever changing knowledge
• Strong problem-solving and analytical skills 
• Attention to detail - ability to follow strict set of operational steps
• Customer focused approach

• Work together with Digital value proposition teams and tech teams to deliver a fully functional prototype for a digital investment advisory solution
• As a Business Analyst, work with the Product Manager and to draft end-to-end business requirements based on defined customer journeys 

• At least 5 years’ experience in either Consulting for Wealth Management clients or in the Wealth Management industry working on Digital Solutions.
• Strong BA skills
• Practical experience with building Mobile Digital solutions, Digital Advisory solution or robo-advisory solutions for Wealth management clients
• Deep understanding of Wealth management mass affluent customers value propositions from a product (funds, investments, etc) and customer experience standpoint.
• Strategic and highly conceptual mindset able to start building from a blank page
• Excellent analytical and problem-solving skills
• Effective communication and stakeholder management
• Familiarity with Agile SDLC
• Familiarity with mobile developments from Customer hpurney design to UX/UI to backend developments
• Working experience with Wealthtech solutions (e.g. Quantifeed) is a strong plus
• Adaptability to a dynamic work environment

• Integration Strategy: Lead the development and execution of the integration strategy, focusing on assessing the impact on daily operations, clients, and overall business performance.
• Business Focus: Shift the focus from purely technological aspects to comprehensively evaluating the business implications of the integration. Identify core and non-core business functions and collaborate with stakeholders to prioritize efforts accordingly.
• Leadership and Management: Oversee a multidisciplinary team and provide strategic direction to ensure seamless cutover and integration. 
• Stakeholder Management: Collaborate with internal and external stakeholders, including IT teams, business units, and senior management, to align integration efforts with organizational objectives and ensure a smooth transition process.
• Process Optimization: Evaluate and optimize various business processes across the entire life and health insurance spectrum, including underwriting, claims, operations, etc., to enhance efficiency and effectiveness.
• Industry Best Practices: Implement industry-standard practices and methodologies, leveraging your expertise to drive successful integration outcomes while minimizing disruptions to business operations.
• Operational Excellence: Ensure that the integration aligns with operational excellence principles and standards, focusing on enhancing customer experience, operational efficiency, and risk management.

• At least 15 years of progressive experience in senior project management roles, with a focus on business integration within the life and health insurance industry.
• Previous experience in management roles within Operations or Transformation, particularly in large life and health insurance companies, is highly desirable.
• In-depth knowledge of life and health insurance operations, processes, and industry regulations.
• Strong leadership, communication, and stakeholder management skills.
• Certification in project management (e.g., PMP) is a plus.

• Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Remove impediments and obstacles that hinder the team's progress, escalating issues when necessary.
• Guide the team in adopting Agile best practices and principles, promoting continuous improvement and learning.
• Collaborate with product owners and stakeholders to prioritize and groom the product backlog, ensuring alignment with business priorities.
• Monitor and track team progress, ensuring that sprint commitments are met and that deliverables are of high quality.
• Foster effective communication and collaboration within the team and with external stakeholders.
• Shield the team from external distractions and influences, allowing them to focus on their work and deliver value.
• Champion a culture of transparency, trust, and accountability within the team and across the organization.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Certified Scrum Master (CSM) or equivalent Agile certification is highly desirable.
• Proven experience as a Scrum Master, preferably within the banking or financial services industry.
• Strong understanding of Agile methodologies and principles, with the ability to apply them in a practical context.
• Excellent communication, facilitation, and interpersonal skills.
• Ability to build and maintain positive relationships with team members, stakeholders, and leadership.
• Demonstrated problem-solving and conflict resolution skills.
• Experience working with Agile tools such as JIRA, Trello, or similar.
• Flexibility and adaptability to navigate ambiguity and changing priorities in a fast-paced environment.

Our client is looking for a BA with strong experience in implementing Data Warehouse solutions. Experience within the insurance industry is preferred.

Responsibilities:

• Lead the technical setup of Data Warehouse solutions for Life Insurance operations.
• Work closely with IT teams to design, develop, and implement data models and reporting.
• Collaborate with stakeholders to gather and analyze business requirements.
• Collect and prioritize requirements for Data Warehouse projects.
• Communicate technical needs effectively to technology teams.
• Keep stakeholders informed about project progress.

Requirements: 

• Bachelor's degree in Business, Computer Science, or a related field.
• Experience in Life Insurance highly preferred
• Highly experienced with technical implementation of Data Warehouse
• Strong communication skills

This is a contract role based in Singapore.

We're looking for a Business Analyst for our client in the Insurance industry. This role is based in Singapore.


Responsibilities:

• Gather user requirements, specifications, evaluate business functions
• Perform requirements analysis, look into technical design documents, and manage UAT
• Support implementation, as well as improving the quality of systems and processes
• Liaise with internal teams on all Product matters
• Work closely with development and business teams
• Provide training and training materials

Requirements:

• At least 2 years of experience in business analysis, with application rollout experience
• Experience with JIRA, SQL, Visio/Lucid Chart preferred
• Strong problem solving, analytical, and troubleshooting skills
• Experience with Insurance or similar industry advantageous
• Proven experience in effectively working with development and business teams

Our client is looking for a Business Analyst to support client projects in the Insurance industry.

Responsibilities:

• Supervise business processes, identify areas for enhancement, and execute solutions
• Collect and document requirements while conducting analysis
• Formulate strategies for business optimization
• Document and convey information within cross-functional teams, including the technical team
• Generate extensive test scenarios aligned with requirements and conducting User Acceptance Testing (UAT)
• Facilitate communication between stakeholders, technical teams, and users
• Monitor the punctual achievement of project milestones and activities

What our client is looking for: 

• Relevant BA experience
• At least 2 years of experience working on projects within the Insurance industry
• Proficient in applying a change management approach and methodology throughout the project, including preparing relevant documentation and reports
• Good communication skills
• Prior Consulting experience highly advantageous

This is a contract role based in Singapore.

Our client is looking for a Subsea Operations Support Engineer (Network Engineer) to be responsible for the Operational support of one of the largest and most complex networks globally.


They're looking for a technical professional experienced in managing PFE and troubleshooting complex subsea power and grounding issues, as well as experience in telecommunication networks in the subsea optical transport networks including DWDM, network infrastructures, IP networking equipment, optical testing, optical measurement principles, and experience with photonic layer.

This is an additional headcount for the team to support the company as it looks to build more cable systems including private builds and consortium builds in the next few years.

Responsibilities:

• Support multiple subsea cables O&M, and troubleshoot a variety of issues in a timely manner. 
• Perform fault isolation based on the troubleshooting outcome. 
• Coordinate with NOC, smart hands and equipment manufacturers to resolve issues and restore service. 
• Work cross-functionally and cross-regionally with other network operational support teams. 
• Partner with, and escalate to, various teams in pursuant of restoring service and limiting impact. 
• Manage and escalate critical events while communicating clearly and concisely. Document and optimize operational processes and procedures. 
• Contribute to the creation of monitors, alerts, dashboards and metrics to drive continuous improvements. 
• Identify areas for automation and create or participate in the solution with scripting or coding skills. 
• Support deployment activities and operation readiness.
• Partner with audit teams to ensure accurate inventory and documentation.

Requirements:

• Experience in Subsea Operations, Deployments and Technology with at least 8 years industry experience
• Knowledge and experience of Subsea and DWDM technology. 
• Knowledge of Subsea technology including open cables, WSS ROADMs, Branching Units and Repeaters.
• Experience understanding architecture for system dependencies and translate these into deployable solutions. 
• Experience in analyzing situations, troubleshooting, systems and tools, and problem solving.
• Experience managing and switching BU’s, WSS BU’s
• Experience managing PFE and troubleshooting complex subsea power and grounding issues.
• Technical experience in telecommunication networks in the subsea optical transport networks including DWDM, network infrastructures, IP Networking equipment, optical testing, optical measurement principles, experience with photonic layer
• CLS Management experience including facilities maintenance and security
• Experience identifying key metrics/measures that will be used to evaluate success and validate the business impact of the program
• Experience in the Subsea O&M including (but not limited to), marine repair and maintenance (including depot testing and sparing), marine repair dispatch and spares loading
• Hands-on experience with CLS tools and test equipment, in managing landing party use and setup of equipment during repairs
• Familiarity with DCN operations, management, network security and architectures
• Documentation and communication experience. 
• Knowledge with the Network Management system (NMS), Element Management system (EMS) and CLI interfaces of different vendor platforms. 
• Ability to operate autonomously, strong analytical skills, coupled with a strong sense of ownership, urgency and drive.

Must be open to traveling within the region.


This is a contract role based in Singapore.

Our client, an international bank, is urgently looking for a Business Analyst to support the implementation of Execution Management System. This is a contract role based in Singapore.
 
You'll be coordinating the implementation of new Global EMS, working closely with the vendor. 

You're expected to establish a good understanding of existing EMS and execution flows to efficiently perform gap analysis with the new platform, and work with stakeholders globally on EMS requirements.


What our client is looking for:

• Experienced with execution management systems
• Familiar with overall trading and order execution application landscape
• Advanced implementation knowledge of platform integration using APIs
• Experience in market/broker connectivity and related technologies, e.g. FIX
• Strong knowledge of order routing, order execution, and related lifecycle events
• Strong knowledge of Wealth Management domain and front-to-back workflows
• Strong knowledge of financial domain and related products (e.g. Equities, ETDs, Bonds, Funds, and Structured Products)
• Experience in Pre-trade checks and risk control framework (e.g. suitability, credit checks, etc.)

Our client is looking for a Senior Business Analyst with expertise in financial markets. This role is based in Singapore.

Responsibilities:

• Take full ownership of products in the pipeline, responsible for full delivery through production
• Contribute to continuous transformation of the platform and processes 
• Work closely with front office teams and control functions on requirements gathering, solving business problems, and proposing solutions in consultation with technology teams
• Work as part of an Agile team 

full JD will be shared during initial discussions

Requirements:

• At least 5 years of experience in Business Analysis
• Strong product knowledge across assets classes
• Solid knowledge of trade flow, with exposure to front to back system implementation 
• Proven ability to work across business teams