Avaloq Defect Resolution Application Support

Salesforce Service Cloud Business Analyst

About the Role

We are seeking an experienced Salesforce Service Cloud Business Analyst to bridge business requirements and technology solutions within customer service and support functions. The role involves working closely with stakeholders to analyze business processes, gather requirements, and support the design and implementation of Salesforce Service Cloud solutions that improve customer experience and operational efficiency.

Key Responsibilities

• Engage with business stakeholders to understand customer service processes, challenges, and objectives

• Gather, analyze, and document business, functional, and system requirements

• Translate business needs into Salesforce Service Cloud solution requirements and user stories

• Facilitate workshops, process mapping sessions, and requirements gathering activities

• Collaborate with Salesforce Administrators, Developers, Architects, and QA teams throughout the project lifecycle

• Support the design and optimization of Service Cloud capabilities, including case management, queues, routing, knowledge management, service console, and omnichannel solutions

• Assist with backlog management, prioritization, and sprint planning activities

• Support user acceptance testing (UAT), defect management, and solution validation

• Develop process documentation, training materials, and business procedures

• Drive continuous improvement initiatives and recommend process enhancements leveraging Salesforce capabilities

Requirements

• 3+ years of experience as a Business Analyst supporting Salesforce projects

• Strong experience with Salesforce Service Cloud implementations, enhancements, or support initiatives

• Good understanding of customer service and contact center processes

• Experience gathering and documenting business requirements, functional specifications, process flows, and user stories

• Familiarity with Service Cloud features such as:

• Case Management
• Service Console
• Knowledge Management
• Omni-Channel Routing
• Entitlements and Milestones
• Reports and Dashboards

• Experience working in Agile and/or Scrum delivery environments

• Strong stakeholder management, communication, and facilitation skills

• Ability to work effectively with both business and technical teams

Nice to Have

• Salesforce certifications such as Salesforce Administrator or Salesforce Business Analyst

• Experience with Experience Cloud, Service Cloud Voice, Einstein for Service, or Salesforce integrations

• Exposure to CRM transformation or customer service modernization programs

A major SAP S/4HANA implementation programme in Indonesia is looking for a SAP Basis Senior Associate to own day-to-day Basis administration, configuration, and support across the project landscape. The role sits within PwC's SAP practice and works closely with functional workstreams, the client's IT team, and the Basis Manager to keep the technical landscape stable and delivery-ready throughout the programme lifecycle.

Key responsibilities:

• Install, configure, and support SAP systems (S/4HANA, BW, Solution Manager) across the programme landscape
• Manage the transport management system (TMS), system copies, and landscape configuration
• Monitor system health: performance, availability, disk usage, work processes, and background jobs
• Administer SAP users, roles, authorisations, and security policies
• Apply SAP Support Packages, Enhancement Packages, and kernel patches
• Coordinate with infrastructure and database teams during key project milestones
• Troubleshoot Basis issues independently and escalate to the Basis Manager where appropriate
• Maintain technical documentation including landscape diagrams and operational runbooks

Requirements:

• 3–5 years of hands-on SAP Basis administration experience
• Working knowledge of OS platforms (Linux/Windows) and database platforms (HANA, Oracle)
• Familiarity with SAP Solution Manager or Cloud ALM for change and transport management
• Experience with S/4HANA installation or migration (greenfield or brownfield)
• Ability to work independently on assigned Basis tasks with minimal supervision

Nice to have:

• SAP BTP or SAP RISE exposure
• Experience supporting a go-live or cut-over weekend in a project context
• SAP Basis certification

This role suits a Basis consultant who is technically solid across the core Basis stack, comfortable working in a fast-paced project environment, and ready to step into client-side delivery — not just managed services operations.

A major SAP S/4HANA implementation programme in Indonesia is looking for SAP ABAP Developer Associates to join the custom development team. This is an entry-level consulting role — you will work under the guidance of Senior Associates and the ABAP Manager to develop assigned objects, learn PwC's delivery standards, and build the foundations of a consulting career in SAP technical delivery.

Key responsibilities:

• Develop assigned ABAP objects — reports, enhancements (BAdIs, user exits), forms, and interfaces — following Clean Core principles and OOP standards
• Execute unit testing and document results against provided technical specifications
• Support functional consultants during system integration testing (SIT) and user acceptance testing (UAT)
• Participate in daily stand-ups and explain task progress to the ABAP Manager and functional leads
• Follow SAP transport management procedures on the project landscape
• Participate in code reviews and act on feedback from senior developers
• Raise blockers and scope questions proactively rather than proceeding with assumptions

Requirements:

• 0–2 years of ABAP development experience, ideally in an S/4HANA context
• Foundational knowledge of ABAP syntax, OOP principles, and Clean Core concepts
• Exposure to at least one RICEFW object type (reports, enhancements, forms, interfaces)
• Ability to collaborate with functional consultants and work within a structured delivery team
• Bachelor's degree or Diploma (D3/D4) in Computer Science, Information Systems, or related field

Nice to have:

• Awareness of CDS Views, RAP model, or ABAP Test Cockpit
• SAP BTP interface or workflow exposure
• Experience in a formal greenfield S/4HANA implementation environment (e.g. at a consulting firm)

This role suits a motivated early-career ABAP developer who wants to build their consulting foundation on a real enterprise S/4HANA programme — and who is comfortable working under close supervision in a disciplined, fast-paced delivery environment.

A major SAP S/4HANA implementation programme in Indonesia is looking for a SAP Basis Manager to lead the Basis workstream end-to-end. This is a leadership role — you will own the technical landscape design, govern Basis standards across the team, serve as the primary technical Basis lead with the client, and be accountable for workstream delivery quality and timeline.

Key responsibilities:

• Lead the Basis workstream across the full programme lifecycle — from landscape setup through go-live and hyper-care
• Own technical landscape architecture decisions: system sizing, transport route design, security architecture, and DR strategy
• Manage a team of Basis consultants (Senior Associates and Associates) — task allocation, capacity planning, and quality review
• Serve as the primary client-facing Basis lead: attend steering committees, handle technical escalations, and manage client IT relationships
• Define and enforce Basis standards, runbooks, and operational procedures across the programme
• Oversee patching, upgrade, and system copy activities with full accountability for outcomes
• Coach and develop junior team members; contribute to PwC SAP practice building

Requirements:

• 6–9 years of SAP Basis experience, including demonstrated team or workstream lead accountability
• Deep expertise in S/4HANA landscape design and HANA DB administration
• Proven experience as a Basis lead on an SAP implementation programme (not only managed services)
• Experience managing client relationships at a technical lead or IT management level
• Strong knowledge of SAP Solution Manager or Cloud ALM for programme-level change management

Nice to have:

• SAP RISE or cloud migration experience (on-premise to SAP RISE)
• HANA system replication and high-availability configuration experience
• SAP BTP exposure
• SAP Basis certification

This role is for an experienced Basis professional who has moved beyond individual execution into genuine workstream leadership — comfortable owning architecture decisions, managing a team, and holding the technical relationship with a senior client counterpart.

A major SAP S/4HANA implementation programme in Indonesia is looking for a SAP ABAP Manager to lead the custom development workstream. This is a dual technical and people leadership role — you will own the ABAP architecture layer, set and enforce development standards, manage a team of ABAP developers, and serve as the primary technical escalation point for all custom development matters with the client.

Key responsibilities:

• Lead the ABAP development team across one or more functional workstreams — own delivery, quality, and timeline
• Define the custom development architecture: object design patterns, Clean Core governance, enhancement framework decisions, and integration approach
• Set and enforce ABAP coding standards, peer review processes, and ABAP Test Cockpit requirements across the team
• Own effort estimation, sprint planning, and capacity management for the development team
• Serve as the primary technical escalation point for ABAP issues; liaise directly with the client's technical leads
• Coach and develop Senior Associates and Associates on the team
• Contribute to PwC SAP practice development: reusable assets, internal knowledge sharing, recruitment support

Requirements:

• 6–9 years of ABAP development experience, including proven team or workstream lead accountability
• Deep expertise in modern S/4HANA ABAP — OOP, CDS Views, RAP model, BAPIs, RFCs, IDocs
• Experience leading an ABAP team on at least one full-cycle SAP implementation programme
• Strong client-facing communication skills — able to defend technical decisions and manage stakeholder expectations at a management level
• Clean Core mindset: able to govern a team's approach to extensibility without compromise

Nice to have:

• SAPUI5 / Fiori extensibility experience
• Experience contributing to technical proposals or pre-sales solution design
• SAP ABAP certification

This role is for a senior ABAP practitioner who has made the shift from expert individual contributor to technical leader — equally comfortable reviewing another developer's code, owning an architecture decision, and presenting a technical risk to a client steering committee.

About the Job

A financial services organisation with entities and business lines across APAC and Greater China is hiring a CoE Operating Model Consultant to lead the review and scaling of its Centre of Excellence operating model. The engagement covers the full design lifecycle — from current-state assessment through to target model design, nearshoring strategy, and implementation roadmap.

This role sits at the heart of the delivery team, working directly with senior stakeholders across multiple business lines and territories to ensure consistent, end-to-end CoE coverage across the region.

Key Responsibilities:

• Confirm project scope, stakeholder map, and interview plan; establish governance structure and reporting cadence; lead client kickoff and own weekly progress reporting
• Design and conduct stakeholder interviews and workshops; map existing CoE services and processes end-to-end; identify pain points, gaps, and risk areas
• Build a demand vs. capacity model to quantify resource distribution and workload gaps across entities
• Develop a comprehensive service catalogue defining scope, ownership, and eligibility for the target CoE
• Design RACI frameworks, governance forums, and escalation structures for the target operating model
• Define KPIs and SLAs to govern service quality and delivery accountability; assess tooling and controls requirements
• Facilitate validation workshops with senior stakeholders to stress-test and refine the target model design
• Evaluate and model local vs. nearshore/offshore delivery options including risk, control, regulatory, and cost implications
• Develop effort and cost estimates; produce a sequenced implementation roadmap and executive-ready business case
• Produce playbooks, templates, and a decision log to enable client self-sufficiency; support initial rollout planning

Requirements:

• Minimum 5–6 years of experience in management consulting or a senior in-house transformation role
• Proven experience designing CoE or shared services operating models — service catalogue, RACI, governance forums, KPI/SLA frameworks
• Hands-on nearshoring or offshoring strategy experience, including location model evaluation and risk/control assessment
• Strong senior stakeholder management and workshop facilitation skills across complex, multi-entity organisations
• Advanced Excel for capacity and demand modelling; strong PowerPoint for executive-ready output
• Banking or financial services sector experience in APAC and/or Greater China

Nice to Have:

• Cantonese and Mandarin for Hong Kong and GCR entity engagement
• Change management or organisational design certification
• Experience with controls and compliance frameworks in a regulated financial services environment

About the Role

A leading organization is seeking an Operations Analyst II to support the Operations Line 1B (Ops L1B) function in driving risk, control, governance, and regulatory initiatives across the Operations department.

This role partners closely with Ops L1B Country Leads and stakeholders across multiple operational functions to strengthen operational risk management, support regulatory reporting requirements, and contribute to remediation and control improvement programs.

Key Responsibilities

• Support Ops L1B Country Leads in the execution of key risk and control initiatives across Operations

• Assist in the delivery of the Operations Line 1B program, including:

• Risk and Control Self-Assessments (RCSA)
• Incident management activities
• Audit preparation and coordination
• Quality Assurance (QA) and complaints reporting
• Risk awareness initiatives
• Corrective action plan monitoring and tracking
• Reporting of key risk and audit issues
• Governance-related activities

• Collaborate with regional teams to support control testing activities and evaluate the design and operating effectiveness of key operational controls

• Support ad hoc projects and facilitate workshops related to current-state assessments, End User Computing Systems (EUCS), and Standard Operating Procedure (SOP) reviews and updates

• Provide assistance for newly introduced programs, including Operational Resilience initiatives for critical operations and Records Management programs

• Support quarterly clear desk inspection activities

• Manage annual FATCA and CRS reporting submissions to IRAS and perform related remediation activities in accordance with regulatory requirements

Requirements

• University degree with a minimum of 4 years of experience in risk management and/or insurance operations controls

• Good understanding of insurance operational processes and/or operational risk management principles

• Strong knowledge of key operational processes and an appreciation of how process gaps or control weaknesses can contribute to operational risk

• Proven ability to plan, coordinate, and execute initiatives while effectively managing competing priorities

• Strong stakeholder management and interpersonal skills, with the ability to engage and influence both senior leaders and middle management through practical, business-focused recommendations

• Self-motivated and capable of working independently with minimal supervision

• Highly organized, detail-oriented, and diligent in managing responsibilities and deliverables

• Awareness of external and global developments that may introduce risks or threats to the organization

• Excellent English communication skills, including written, verbal, and listening abilities

Ideal Candidate

This opportunity is well suited for professionals with experience in operational risk, controls, governance, or insurance operations who enjoy working across multiple stakeholders, supporting regulatory and risk management initiatives, and contributing to a strong risk and control environment within a complex operational setting.

SAP Analytics Cloud Planning Consultant