We are looking for a Customer Experience Manager for one of our clients, who is coming from the Telecommunication realm, for an exciting role focused on elevating the end-to-end customer journey.

In this position, you will play a key role in shaping how customers experience the business, mapping journeys, identifying gaps, and driving the design and implementation of innovative, customer-centric processes.

Acting as the voice of the customer, you will translate complex requirements into clear, actionable insights, ensure operational readiness, and support go-live activities including User Acceptance Testing and business validation.

You will collaborate closely with cross-functional teams such as Product Managers, IT PMs, developers, trainers, and testers, while also acting as the main point of contact for Customer Service topics, bridging the gap between technical and business teams to ensure smooth delivery and enhanced customer satisfaction.

Through strong analytical thinking, documentation, and data-driven decision-making, you will continuously improve processes and customer outcomes.

If you bring at least 5 years of experience in Business Analysis or Project/Process Management, ideally within telecommunications, are confident working with Agile and/or Waterfall methodologies, and have a strong customer-first mindset with excellent communication skills, this could be the perfect next step for you.

You will benefit from a collaborative environment, impactful responsibilities, and the opportunity to truly influence customer experience at scale.

If you want to hear more about this role, apply directly to:

vuk.susa-stupar@nicollcurtin.com

Phone: +41 43508 26 71

• Lead end-to-end delivery of AI-enabled tools, systems, and workflows—from requirements gathering through launch, adoption, and continuous improvement
• Define and manage program plans, including roadmaps, timelines, dependencies, and risk mitigation strategies
• Translate business needs into clear technical specifications and actionable product requirements
• Collaborate cross-functionally with engineering, product, and business stakeholders to ensure successful implementation and scalability
• Design, prototype, and implement AI-driven solutions, including automation workflows, integrations, and internal tools
• Evaluate, integrate, and optimize AI/ML capabilities (e.g., large language models, automation frameworks) within operational processes
• Contribute hands-on to technical development, including building, testing, and improving features and resolving issues
• Monitor system performance and iterate based on user feedback and data insights
• Partner with non-technical teams to understand workflows, identify pain points, and uncover opportunities for process improvement through AI
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• Drive adoption of new tools and practices through effective change management and user enablement strategies
• Establish feedback loops with end users and ensure continuous enhancement of solutions
• Track and report on usage, impact, and performance metrics
• Adapt global or centralized solutions to meet local or business-specific needs
• Act as a key point of contact for AI-related initiatives within the organization
• Identify and execute opportunities for automation and efficiency improvements across teams

• Proven experience in technical program management or a similar role, with a track record of delivering complex, cross-functional initiatives
• Proficiency in at least one programming language (e.g., Python) and comfort working in a production code environment
• Hands-on experience contributing to software development workflows, including writing, reviewing, and deploying code
• Familiarity with AI/ML tools and concepts, such as large language models, prompt design, or workflow automation
• Strong ability to translate ambiguous business needs into structured requirements and executable plans
• Excellent communication and stakeholder management skills, with the ability to engage both technical and non-technical audiences
• Demonstrated ability to drive adoption of new tools, processes, or systems across teams
• Experience working in cross-functional and/or distributed environments

• Exposure to working with non-technical business functions (e.g., operations, legal, communications)
• Experience with advanced AI architectures or frameworks (e.g., agent-based systems, retrieval-augmented generation, orchestration tools)
• Background in organizational change, transformation initiatives, or process improvement programs
• Experience working in multinational or regional environments

• Lead end-to-end delivery of strategic AI-driven transformation initiatives for Banking & Financial Services clients
• Define project scope, timelines, budgets, and resource plans; ensure delivery meets business objectives and client expectations
• Coordinate and manage cross-functional teams, ensuring alignment between business, operations, and technical stakeholders
• Act as the main point of contact for client stakeholders, building strong relationships and ensuring clear communication
• Translate business needs into structured project plans and actionable workstreams
• Drive adoption of new solutions by aligning stakeholders, managing change, and ensuring smooth implementation
• Establish strong project governance, including tracking progress, risks, and dependencies
• Ensure projects comply with relevant regulatory, risk, and governance standards
• Provide regular updates to senior stakeholders, highlighting progress, risks, and key decisions
• Identify opportunities to enhance client value and support ongoing business development efforts

• 8–12+ years of experience in project or program management, ideally within a consulting environment
• Proven experience delivering large-scale transformation initiatives in Banking & Financial Services
• Strong understanding of banking operations, risk, compliance, or customer processes
• Demonstrated ability to manage complex stakeholder environments, including senior and executive leadership
• Strong planning, organization, and problem-solving skills
• Experience leading cross-functional teams and working in fast-paced, client-facing environments
• Solid understanding of structured delivery approaches (Agile, Waterfall, or hybrid)
• Awareness of regulatory and governance considerations within financial services
• Excellent communication and presentation skills
• Bachelor’s degree or equivalent

• Lead end-to-end delivery of compliance and regulatory transformation initiatives across Banking & Financial Services clients
• Define project scope, timelines, budgets, and resource plans, ensuring alignment with regulatory priorities and business objectives
• Work closely with client stakeholders across compliance, risk, legal, and operations functions
• Translate regulatory requirements into structured programs, operating models, and implementation plans
• Drive implementation of compliance change initiatives (e.g., regulatory remediation, control enhancements, policy and process transformation)
• Coordinate cross-functional teams to ensure seamless execution across business and support functions
• Establish and manage project governance frameworks, including risk, issue, and dependency management
• Ensure adherence to applicable regulatory requirements, internal policies, and audit expectations
• Support stakeholder alignment and drive change adoption across impacted teams
• Provide regular updates to senior stakeholders, highlighting progress, risks, and key decisions
• Identify opportunities to enhance compliance efficiency and support broader transformation efforts

• 8–12+ years of experience in project or program management, preferably within consulting or financial services
• Proven experience delivering compliance, regulatory, or risk transformation programs in Banking & Financial Services
• Strong understanding of regulatory frameworks and compliance requirements (e.g., AML/KYC, regulatory reporting, conduct risk, financial crime, or prudential regulations)
• Experience working with compliance, risk, and control functions within financial institutions
• Demonstrated ability to manage complex stakeholder environments, including senior and executive leadership
• Strong planning, organization, and problem-solving capabilities
• Experience leading cross-functional teams and managing large-scale change initiatives
• Familiarity with structured delivery methodologies (Agile, Waterfall, or hybrid)
• Excellent communication and stakeholder management skills
• Bachelor’s degree or equivalent

Creative Director, Art Direction

THIS IS A CONTRACT ROLE until 31 Dec 2026 subject to extension depending on business needs

A global technology company is hiring a Creative Director to support its internal creative team across brand, digital, social, and integrated marketing campaigns.

This is a hands-on creative leadership role for someone with a strong Copywriting background who can turn strategy into compelling creative work, partner closely with internal stakeholders and agencies, and deliver high-quality output across regional and global markets.

What you’ll be doing

• Lead creative direction for global and regional marketing campaigns
• Concept and develop social-first, digital, video, OOH, and brand work
• Partner with marketing, media, analytics, program teams, and external agencies
• Translate insights, data, and strategy into compelling creative executions
• Present and sell creative ideas confidently to senior stakeholders
• Use AI and emerging tools to improve creative development and output

What we’re looking

• 10+ years of creative experience in an in-house creative team or top-tier agency
• Strong Art Director background is required
• Deep experience across digital and social campaigns
• Strong portfolio showing brand, campaign, and social-first work
• Experience working on major brands, regional markets, or international campaigns
• Strong stakeholder management and presentation skills
• Experience with India market work is highly preferred
• Fluency in English

Portfolio submission is required

Are you an experienced Lead Auditor in the banking sector?

Do you enjoy working on audit, risk, and financial control topics within complex banking environments?

Then the role of Lead Auditor (Banking & Financial Services) might be a great fit for you!

Our client, a well-established financial services organization, is looking for an experienced professional to support them in the space of internal banking audit across operations, risk, treasury, and trading activities.

As a Lead Auditor, you will provide subject matter expertise across key banking functions such as Operations, Payments, Credit, Portfolio Management, Risk, Treasury, and Trading, while independently planning and executing end-to-end audits and delivering high-quality audit reports.

Setting:

As part of the internal audit team, you will be oriented toward delivering independent, high-quality audit insights, acting as a sparring partner for management, and supporting decision-makers with clear and impactful reporting.

Focus:

• Independent planning and execution of end-to-end audits
• Drafting clear and impactful audit reports
• Acting as a sparring partner for management
• Monitoring the implementation of audit measures
• Preparing statements for senior stakeholders and decision-makers
• Participating in special investigations and audit-related projects
• Acting as a Subject Matter Expert

Background:

To be successful in this role, prior experience in banking audit (internal or external) is required, ideally covering areas such as Operations, Payments, Credit, Portfolio Management, Risk, Treasury, or Trading, combined with strong analytical, communication, and stakeholder management skills.

Duration:

This is a permanent role within a stable and growth-oriented financial services environment.

Workload: 100%

For more information on this Lead Auditor opportunity or any other roles I am currently working on, please send your CV to:

📧 vuk.susa-stupar@nicollcurtin.com

📞 +41 43 508 26 71

We are looking for an entertainment-savvy Content Analyst to join the Content Analysis & Signals team, part of Content Platform Operations & Publishing. In this role, you will analyze content and apply metadata descriptor tags to licensed television series, specials, and movies serving 200+ million users globally. You will be responsible for tagging, researching, and enhancing metadata for the catalog at scale and velocity, maintaining the highest quality standards in a dynamic, deadline-driven environment.

This is a global team with regional specialization — you will be expected to bring broad knowledge of movies and TV shows from across the region and the world, with a particular focus and in-depth knowledge of the Thai entertainment landscape and its current trends.

What You Will Do

• Watch, research, tag, and annotate licensed, pre-buy, and original content
• Support quality assurance of title work fulfilled by vendors
• Conduct quality assurance reviews of content metadata
• Ensure timely and efficient completion of all assigned projects

What We Are Looking For

• Fluent in Thai
• Genuinely passionate about movies and TV with a deep understanding of genres, verticals, and content classification
• Able to meet tight deadlines in a fast-moving, professional environment

Nice to Have

• Demonstrable experience in movie and TV editorial at a streaming platform, consumer outlet, or similar
• Proficiency in additional languages is a plus