Director of IT Services & Operations

  • Switzerland
  • Negotiable
  • Permanent
  • Discipline: Cloud and Infrastructure
  • Ref: 51314

This role sits at the heart of IT service delivery. Reliable technology services are critical to keeping an organisation productive, and the Service Desk is often the first and most visible interaction employees have with IT.
 

As Director of IT Services & Operations, you'll take ownership of the IT Service Management function, leading the Service Desk team while driving continuous improvement across service delivery, support processes, and customer experience.
 
You'll be responsible for ensuring that incidents and service requests are handled efficiently, service levels are maintained, and end-users receive a consistently high standard of support. Beyond day-to-day operations, you'll play a key role in shaping the wider IT service strategy, evolving the service portfolio, and identifying opportunities to improve both efficiency and user satisfaction.
 
This is a leadership role that combines operational oversight with hands-on involvement. You'll work closely with technical teams, business stakeholders, and end-users to coordinate issue resolution, optimise service management processes, and ensure IT services continue to evolve in line with organisational needs.
 
We're looking for someone who enjoys building high-performing teams and creating a customer-centric service culture. You'll bring a strong service management background, proven leadership experience, and the ability to balance operational priorities with longer-term strategic improvements.
 
Experience with ITIL-based service management, incident and request management, and service optimisation initiatives is essential. Practical knowledge of Jira Service Management, Jira, and Confluence will be highly beneficial. Exposure to Microsoft 365, Microsoft Teams, Windows and Linux environments, and Citrix technologies would be considered an advantage.
 
Equally important is your communication style. We're looking for someone with a collaborative and approachable mindset who can build credibility across technical and non-technical stakeholders alike. A strong focus on customer experience, continuous improvement, and team development will be key to success in this position.


Candidates should have completed a higher education qualification in Computer Science, Information Technology, or a related discipline, ideally complemented by relevant certifications within ITIL, Microsoft technologies, or IT support and service management frameworks.
 
Strong communication skills in German and English are essential.
 
Please note: Visa sponsorship is not available for this position. Applicants must already hold a valid Swiss or EU/EFTA work authorisation that allows them to work in Switzerland.
 
If you're passionate about delivering outstanding IT services, leading support organisations, and driving meaningful improvements that have a visible impact across the business, this could be an excellent opportunity to take ownership of a critical technology function and shape its future direction.

For more information about this position please send your CV to me at Dmitrij.Geier@nicollcurtin.com or call directly under +41 43 215 45 14.

 

Apply for this job

We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

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Location: Singapore
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The successful candidate will be:

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  • Singapore
  • SGD 144,000
  • Permanent

Mid-Senior Machine Learning Engineer

Permanent Role | Hybrid Work Arrangement | Huge exposure to a wide variety of projects

The opportunity

We are looking for a hands on Mid-Senior Machine Learning Engineer to build, deploy and maintain AI solutions for financial services use cases. You will join a regional engineering team and work across internal product development and client projects, including compliance, KYC and account opening automation.

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• Work with foundation models such as Claude and internally hosted AI tools
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What we are looking for

• Strong experience across machine learning engineering, data science, data engineering or MLOps
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• Strong Python engineering and software development fundamentals (experience with PyTorch, TensorFlow or similar frameworks)
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• Experience within banking or financial services is preferred
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• Strong communication skills and the ability to work independently across regional teams

 

Candidates from leading technology companies may also be considered if they bring strong engineering depth and production AI experience.

This role suits an experienced engineer who combines machine learning knowledge with practical software engineering and takes ownership beyond the prototype stage.

Please reach out to me via isabelle.ho@nicollcurtin.com with your contact number and resume (in Microsoft word format) should you be interested.

(Tip for a successful consideration: As you prepare your application, we encourage you to carefully review the requirements associated with this role to ensure eligibility. To support a meaningful assessment of your fit, your resume should provide clear, detailed examples of your contributions, measurable impact, and relevant commercial experience that align with the role’s criteria. Please be aware that we rely solely on the information presented in your application - if specific experience or achievements are not included, we are unable to infer or assume them.)

Lastly, we will be only be able to consider candidates who are currently based in Singapore.

Apply Now

Principal Machine Learning Engineer

  • Singapore
  • Negotiable
  • Permanent

Principal ML Engineer

We are looking for a Principal Machine Learning Engineer to build and improve the core ML systems behind its consumer applications, spanning LLMs, agents, long running workflows, persistent context and memory, tool use, inference and evaluation.

This is a hands on individual contributor role with technical leadership responsibility, working closely with Research and Application Engineering to take complex ML problems from experimentation into production.

What you will do

  • Experimentation and evaluation through deployment and ongoing improvement
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  • Develop evaluations to understand model behaviour, measure quality and identify failures
  • Improve production performance across latency, reliability, safety and cost
  • Apply training, fine tuning or inference improvements where they solve the problem
  • Set technical direction within your area, mentor engineers and stay close to implementation

What we are looking for

  • Excellent Python skills, strong ML fundamentals and practical experience with PyTorch or JAX
  • Personal ownership of production ML systems, including implementation, deployment and operation
  • Ability to independently solve complex, ambiguous ML problems and ship measurable improvements
  • Strong understanding of evaluation, model behaviour and production trade offs
  • Robust software engineering practices and the ability to collaborate across research and product engineering

Experience that would strengthen your application

  • LLM or agent systems, persistent memory, tool use or long running workflows
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  • Scalable inference, distributed training or serving, quantisation or GPU optimisation
  • Evaluation systems that improve model quality, robustness or safety

We welcome engineers with particular depth in inference, evaluation or applied ML, as well as those specialising in training and fine tuning.

Please reach out to me via isabelle.ho@nicollcurtin.com with your contact number and resume (in Microsoft word format) should you be interested.

(Tip for a successful consideration: As you prepare your application, we encourage you to carefully review the requirements associated with this role to ensure eligibility. To support a meaningful assessment of your fit, your resume should provide clear, detailed examples of your contributions, measurable impact, and relevant commercial experience that align with the role’s criteria. Please be aware that we rely solely on the information presented in your application - if specific experience or achievements are not included, we are unable to infer or assume them.)

Lastly, we will be only be able to consider candidates who are currently based in Singapore.

Apply Now