Responsibilities
- Champion initiatives such as optimizing user on-boarding, supporting targeted marketing campaigns, and resolving user incidents swiftly.
- Leverage advanced data insights to boost engagement and retention.
- Implement user risk management strategies, ensuring compliance with AML/KYC regulations.
- Collaborate with Marketing to execute user acquisition and engagement campaigns, lead rapid resolution of user-related incidents, coordinating with Engineering for technical resolutions.
- Partner with Engineering and Product Management to enhance platform features, such as intuitive user interfaces and personalized tools.
- Drive user-focused automation initiatives, such as personalized dashboard
- 10 years of experience in Digital Assets, FinTech, or trading platform operations, with a strong user-facing component.
- Deep expertise in user operations, digital platforms, and regulatory compliance with demonstrated success leading cross-functional teams or programmes.
- Familiarity with platform tooling, i.e. support dashboards, user analytics, internal operation systems, etc.
- Experience working with token listings, campaign operations, or KOL/influencer networks, ideally with a background supporting institutional or high-value clients
- Familiarity with trading workflows, user segmentation, or VIP lifecycle strategies.
- Business-minded and execution-focused — comfortable balancing user experience with operational needs