Industry / Domain: Developer Platforms / Production Support
Location: Central, Singapore (On-site)
Contract: 06-12 months renewable contract (renewable based on project demand)
The Site Reliability Engineer will support the reliability, availability, and performance. This role focuses on production support, incident resolution, root-cause analysis, monitoring, automation, runbook improvements, and reducing manual operational effort across critical services.
Scope of work
- Monitor production services to maintain platform availability, stability, and performance.
- Troubleshoot incidents, drive timely resolution, and communicate updates to technical and business stakeholders.
- Perform root-cause analysis, manage post-incident follow-up, and implement reliability improvements.
- Define and manage monitoring, alerts, SLIs, and SLOs for critical services.
- Automate repetitive operational tasks, improve runbooks, and reduce manual support effort.
- Diagnose complex issues across application, infrastructure, container, and cloud layers.
- Improve developer workflows and enhance the developer experience.
- Participate in on-call support for critical production services where required.
- Promote best practices across software engineering, SRE, and DevOps.
- 5–7 years of software engineering experience using JavaScript, Java, Python, or .NET.
- 2–4 years of SRE or production support experience for high-availability systems.
- Minimum 3 years of AWS experience, including cloud services and infrastructure management.
- Minimum 3 years of containerisation experience with Docker, Kubernetes, EKS, and Helm.
- Hands-on experience with Terraform, CloudFormation, CI/CD workflows, GitHub Actions, and JFrog.
- Strong Linux administration and Shell scripting capability.
- Experience with observability and log aggregation tools such as CloudWatch, Splunk, and Datadog.
- Sound knowledge of service monitoring, alerting, SLIs/SLOs, incident response, RCA, and post-incident actions.
- Strong analytical, troubleshooting, written, and verbal communication skills for cross-functional collaboration.