Desktop Support Engineer

The Company and Role:

A reputable investment firm is seeking to hire an experienced end-user support engineer, with a primary focus on the Singapore office infrastructure and overseas locations.

Role Responsibilities:

The ideal candidate should possess a strong knowledge and understanding of the Windows desktop environment, coupled with the ability to work seamlessly with Traders and the Trading floor (Front Office) in a fast-paced environment. Additionally, the candidate should have exposure to front-office application support, trading applications, and trading software predominantly running on Windows.

Key Skills:

• Must have experience supporting trading floors.
• Strong knowledge of Windows software and hardware.
• 3 to 5 years of experience working in a similar industry.
• Exposure to trading/market data applications such as Bloomberg, Refinitiv.
• Understanding of TCP/IP.
• Trader Telephony.
• Experience working with Microsoft Virtualization.

The potential candidate will have the opportunity to join a reputable trading company and work in a rewarding environment.

The ideal candidate will be responsible for ensuring the reliability, scalability, and performance of systems through incident management, automation, collaboration with developers and infrastructure teams, and continuous improvement initiatives. If you have a passion for building resilient systems, thrive in a fast-paced environment, and possess expertise in SRE/DevOps practices, we want to hear from you.

Key Responsibilities:

• Manage and respond to incidents, ensuring timely resolution and minimal impact on system performance and availability.
• Develop and implement automation tools and processes to streamline operational tasks and enhance system reliability.
• Collaborate closely with developers and infrastructure teams to optimize system architecture and improve deployment processes.
• Lead initiatives to continuously improve system reliability, scalability, and performance.
• Implement and maintain monitoring and alerting systems to ensure proactive detection of issues and timely response.
• Participate in on-call rotation and contribute to the overall reliability of our systems.

Main Requirements:

• 5 years of experience in Site Reliability Engineering (SRE) or DevOps roles, with a proven track record of managing complex systems in production environments.
• Strong ability to design, build, and maintain scalable systems that meet performance and reliability requirements.
• Proficiency in Linux system administration and shell scripting.
• Experience with containerization technologies such as Docker and orchestration platforms like Kubernetes.
• Familiarity with cloud platforms such as AWS or Azure, including infrastructure provisioning and management.
• Solid understanding of Continuous Integration/Continuous Deployment (CI/CD) pipelines and observability concepts.
• Excellent communication and collaboration skills, with the ability to work effectively across teams and departments.