Avaloq Defect Resolution Application Support

Salesforce Service Cloud Business Analyst

About the Role

We are seeking an experienced Salesforce Service Cloud Business Analyst to bridge business requirements and technology solutions within customer service and support functions. The role involves working closely with stakeholders to analyze business processes, gather requirements, and support the design and implementation of Salesforce Service Cloud solutions that improve customer experience and operational efficiency.

Key Responsibilities

• Engage with business stakeholders to understand customer service processes, challenges, and objectives

• Gather, analyze, and document business, functional, and system requirements

• Translate business needs into Salesforce Service Cloud solution requirements and user stories

• Facilitate workshops, process mapping sessions, and requirements gathering activities

• Collaborate with Salesforce Administrators, Developers, Architects, and QA teams throughout the project lifecycle

• Support the design and optimization of Service Cloud capabilities, including case management, queues, routing, knowledge management, service console, and omnichannel solutions

• Assist with backlog management, prioritization, and sprint planning activities

• Support user acceptance testing (UAT), defect management, and solution validation

• Develop process documentation, training materials, and business procedures

• Drive continuous improvement initiatives and recommend process enhancements leveraging Salesforce capabilities

Requirements

• 3+ years of experience as a Business Analyst supporting Salesforce projects

• Strong experience with Salesforce Service Cloud implementations, enhancements, or support initiatives

• Good understanding of customer service and contact center processes

• Experience gathering and documenting business requirements, functional specifications, process flows, and user stories

• Familiarity with Service Cloud features such as:

• Case Management
• Service Console
• Knowledge Management
• Omni-Channel Routing
• Entitlements and Milestones
• Reports and Dashboards

• Experience working in Agile and/or Scrum delivery environments

• Strong stakeholder management, communication, and facilitation skills

• Ability to work effectively with both business and technical teams

Nice to Have

• Salesforce certifications such as Salesforce Administrator or Salesforce Business Analyst

• Experience with Experience Cloud, Service Cloud Voice, Einstein for Service, or Salesforce integrations

• Exposure to CRM transformation or customer service modernization programs

About the job

A leading global digital services and consulting firm is seeking an experienced Salesforce Marketing Cloud (SFMC) Solution Architect to lead the design, implementation, and optimization of enterprise-scale digital marketing solutions.

This role is ideal for a seasoned marketing technology professional who can translate business objectives into scalable SFMC architectures, drive technical delivery, and provide strategic guidance across complex customer engagement and cross-channel marketing initiatives.

Key Responsibilities:

• Define end-to-end Salesforce Marketing Cloud solution architectures aligned with business and marketing objectives

• Assess current-state environments, identify architecture gaps, and develop scalable target-state solutions

• Lead technical design workshops and translate business requirements into well-architected SFMC solutions

• Oversee the implementation of SFMC platforms, including custom development, integrations, and data migration activities

• Provide technical governance and architectural oversight throughout the project lifecycle

• Design high-performance, reusable, and scalable solutions following SFMC best practices

• Drive platform innovation, performance optimization, and scalability initiatives

• Collaborate with stakeholders to deliver personalized, data-driven customer engagement strategies

• Ensure alignment with data governance, sharing, visibility, compliance, and security requirements

• Guide integration strategies across Salesforce and external systems using real-time and batch processing approaches

Requirements:

• 8+ years of experience in Digital Marketing, Marketing Technology, or Customer Engagement platforms

• Strong experience implementing and architecting Salesforce Marketing Cloud solutions in enterprise environments

• At least one Salesforce Marketing Cloud certification

• Hands-on experience across key SFMC modules, including:

Email Studio
Journey Builder
Automation Studio
Content Builder
Contact Builder
Mobile Studio
Web Studio
Personalization

• Strong understanding of cross-channel marketing concepts, including campaign orchestration, customer journeys, real-time interactions, and next-best-offer strategies

• Experience designing and implementing SFMC integrations using out-of-the-box connectors, REST APIs, SOAP APIs, and batch integrations

• Knowledge of data modeling, customer data management, and platform architecture within SFMC

• Understanding of email marketing best practices, deliverability, consent management, and regulatory compliance requirements

• Strong communication and stakeholder management skills with the ability to articulate the value of integrated marketing ecosystems

Suitable for solution architects who are passionate about designing scalable customer engagement platforms, leading complex SFMC implementations, and enabling organizations to deliver personalized, data-driven marketing experiences across multiple channels.

About the job

A large global enterprise undergoing a major HR technology transformation is looking for a Compensation & Variable Pay Lead to own the design and delivery of SAP SuccessFactors Compensation and Variable Pay across multiple instances.

The organization operates across several business clusters, legal entities, and joint ventures — this role sits at the center of aligning global compensation strategy with local requirements, at scale.

This is on an initial 12-month contract role based in Singapore.

Key responsibilities:

• Lead the design and configuration of SF Compensation and Variable Pay across multi-instance landscapes
• Build salary planning, merit, bonus, and incentive programs with regional and legal entity variations
• Drive standardization and governance across compensation plans, eligibility rules, and release cycles
• Configure variable pay programs including proration logic, funding models, and payout calculations
• Define integration requirements with Employee Central, Performance Management, and Payroll
• Ensure compliance with local labor laws, pay equity regulations, and audit standards
• Design compensation reports and dashboards using SF Story Reports
• Lead workshops with HR, Total Rewards, Finance, and IT stakeholders across regions
• Mentor a team of functional consultants and analysts

Requirements:

• 8+ years in HR technology with deep expertise in SF Compensation and Variable Pay
• SAP SuccessFactors Compensation and Variable Pay certifications — both required
• Proven experience leading compensation workstreams on large-scale, global HR transformation programs
• Hands-on experience with multi-instance SF landscapes and multi-currency pay structures
• Strong knowledge of variable pay design, incentive programs, and total rewards frameworks
• Experience integrating Compensation with Employee Central, Performance & Goals, and Payroll
• Familiarity with pay equity regulations and cross-border compliance requirements

Nice to have:

• Exposure to executive compensation and long-term incentive (LTI) plan design
• Experience with AI/GenAI applications in compensation analytics

This is a strong fit for seasoned SF Compensation practitioners who are equally comfortable in configuration, stakeholder management, and leading a team — and who thrive in complex, multi-entity global environments.

🔎 We are currently #Hiring for a Web Developer (Java Full Stack) for a leading global technology and consulting company supporting large-scale digital transformation projects across various industries.

We’re looking for developers with strong experience in:
• Java Spring Boot
• Angular or React
• REST API development
• Full Stack Development
• MS PowerApps for mobile applications

Nice to have:
• Python
• PL/SQL

In this role, you’ll design and build web applications, develop new features, collaborate with cross-functional teams, and help drive technical decisions within the team. Experience mentoring junior developers and working in fast-paced environments will be an advantage.

A leading global digital services and consulting firm is looking for an experienced Infrastructure & Network Engineer to support enterprise application environments and large-scale server deployment initiatives.

This role sits within large transformation programs involving application migration, environment setup, and infrastructure readiness for enterprise platforms.

Key Responsibilities:

• Build and configure Windows server environments for enterprise applications

• Support setup of web applications, APIs, SSIS, and batch processing components

• Install and configure IIS, SQL Server 2022, and .NET frameworks

• Ensure environments are ready for application and data migration

• Support network connectivity, firewall, and infrastructure configuration

• Assist in deployment, cutover, Go Live, and HyperCare support activities

Requirements:

• 5–8 years’ experience in Windows Server and infrastructure support

• Experience supporting application or server migrations

• Good understanding of enterprise security, access controls, and infrastructure environments

• Strong hands-on experience with:

• Windows Server (on-prem)
• IIS configuration
• SQL Server installation and administration
• .NET runtime setup

Ideal for engineers who are comfortable working in structured enterprise environments with exposure to large-scale deployment and migration projects.

This is a 7-month contract based in Singapore.

Data Migration Analyst (Contract)

We’re partnering with a global consulting and technology firm that supports large-scale transformation projects across industries. They are currently looking for a Data Migration Analyst to join a key project team in Singapore, working on system and data transformation initiatives.

What you’ll be doing:
• Analyze business processes and understand how systems and data interact
• Handle data migration and conversion across systems
• Work with SQL scripts and support data validation
• Collaborate with stakeholders to gather and clarify requirements
• Help define future-state processes and solutions
• Work closely with multiple teams and support key project decisions
• Provide solutions to data and process-related issues

What we’re looking for:
• Hands-on experience in data migration and data conversion
• Strong SQL skills
• Basic knowledge of SAP debugging
• Good stakeholder management and communication skills
• Experience in business/process analysis is a plus
• Background in healthcare is an advantage

If you’re someone who enjoys working on data-heavy projects and collaborating across teams to deliver system transformations, this could be a good opportunity to explore.

This role focuses on bridging business needs and technology, driving process improvements, and maximizing the value of the ServiceNow platform across enterprise environments.

What you’ll be doing:

• Gather and translate business requirements into clear user stories and functional specs
• Analyze and improve workflows, aligning them with ServiceNow best practices
• Work closely with developers and architects to design scalable solutions
• Support documentation, training sessions, and user adoption initiatives
• Manage enhancements and identify opportunities to improve existing features
• Facilitate workshops and collaborate with cross-functional teams on key initiatives

What we’re looking for:

• 4+ years of experience as a Business Analyst, with 2+ years ServiceNow project exposure
• Strong understanding of ITIL and ServiceNow modules (ITSM, HRSD, CSM)
• Experience working in Agile environments and leading stakeholder discussions
• Preferably those with certifications such as ITIL, ServiceNow CSA, or BA certifications
• Strong communication, analytical, and problem-solving skills

If you enjoy working at the intersection of business and technology and have hands-on experience with ServiceNow, this role could be a great fit.

This is a contract role for around 8 months based in Singapore.

Join a global organization that delivers large-scale technology, data, and AI solutions to enterprise clients across industries. You’ll be part of a team building modern data platforms that power analytics and business decisions.

What you’ll do:

• Build and manage data pipelines from multiple sources (databases, APIs, files, streaming)
• Develop ETL/ELT workflows using SQL and Python
• Ensure data is reliable, scalable, and ready for reporting and analytics
• Work with databases (Oracle, SQL Server, PostgreSQL, DB2) for data processing and optimization
• Support data modeling and improve data structures for reporting
• Monitor data quality, troubleshoot issues, and handle production incidents
• Partner with analysts, BI teams, and stakeholders to deliver data solutions
• Contribute in Agile delivery (planning, estimation, execution)

What we’re looking for:

• At least 2 years of experience in data engineering or similar roles
• Strong skills in SQL, Python, and Tableau and relational databases (Oracle, DB2, SQL Server, PostgreSQL).
• Experience working with ETL pipelines and relational databases
• Background in data modeling and data quality practices
• Exposure to tools like Kafka, Spark, or similar data streaming technologies is a plus
• Familiar with BI tools (Tableau, Qlik, Power BI) and cloud data platforms
• Comfortable working in fast-paced, production environments

If you’re interested in building data systems that drive real impact, let’s connect.

This is a 12-month contract role for 12 months based in Singapore.

This role focuses on system stability, performance, and end-to-end support across SAP landscapes, with strong involvement in Convergent Charging and migration initiatives.

What you’ll be doing:

• Manage and support SAP systems (ECC / S/4HANA) across multiple environments
• Administer Convergent Charging platforms, ensuring performance and reliability
• Handle system setup, configuration, upgrades, and patching
• Support migrations (on-prem to cloud / RISE) and system refresh activities
• Troubleshoot issues across BASIS, charging, and system integrations
• Manage transports, job scheduling, and client administration
• Work closely with functional, billing, and integration teams for smooth operations
• Support deployments, releases, and critical production issues
• Maintain documentation and ensure compliance with security and governance standards

What we’re looking for:

• Degree in IT, Computer Science, or related field
• 5+ years of experience in SAP BASIS (ECC / S/4HANA)
• Hands-on experience with Convergent Charging
• Knowledge of billing/revenue platforms and system integrations (e.g., BRIM)
• Experience with SAP migrations (cloud / RISE)
• Familiar with Linux/Unix and database environments (HANA preferred)

If you’ve worked on enterprise billing systems, handled large-scale SAP environments, and enjoy solving complex technical issues, this could be a strong fit.

This is a contract role for 12 months based in Singapore.

Job Description

We are looking for a results-driven Business Development Manager to help grow a fast-moving AI events platform. This role is perfect for someone who thrives on building relationships, driving deals from start to finish, and collaborating across teams to make an impact. A genuine interest in AI or emerging tech is a strong plus.

Responsibilities

• Source and secure new partnerships, sponsorships, and client opportunities.
• Nurture and expand relationships with key clients, ensuring alignment with their goals and our offerings.
• Work with internal teams to shape event strategies, marketing initiatives, and revenue-driving campaigns.
• Take ownership of projects, seeing them through from planning to execution.
• Stay informed on trends in AI, technology, and related industries to spot new opportunities.

Skills & Experience

• Experienced in business development or sales, with a proven track record of driving results.
• Skilled at communicating, negotiating, and building meaningful relationships.
• Highly organized and able to manage multiple priorities simultaneously.
• Self-motivated, proactive, and comfortable taking ownership.
• Passion or curiosity for AI is a plus; connections in the AI space are advantageous.