Credit Risk Business Analyst

Are you an experienced TPRM / Outsourcing Specialist looking for an exciting role in the financial services industry?

We are supporting a leading banking client with a position for a TPRM / Outsourcing Specialist based in Luxembourg, potentially including occasional business trips to Monaco.

The role focuses on stabilizing and enhancing daily Third-Party Risk Management (TPRM) operations, optimizing processes, and supporting governance initiatives.

Your responsibilities will include

Daily Operations & System Support

• Support and stabilize daily TPRM operations
• Enhance and validate data in a newly implemented TPRM system
• Prepare and support Local Committees
• Ensure data quality corrections and maintenance

Process Optimization & Governance

• Review TPRM processes and propose improvements to setup, templates, and ways of working
• Develop or refine KPI/KRI frameworks for TPRM activities
• Support exit strategy planning and TPRM exit processes

Required experience and skills

• 5+ years of professional experience in Outsourcing, TPRM, process enhancement, or project work
• Knowledge of DORA (Digital Operational Resilience Act)
• Strong problem-solving and analytical thinking skills
• Ability to work independently and manage multiple tasks effectively
• Good communication and collaboration skills

Language skills

• Business fluent English (C1/C2) required

📍 Location

Luxembourg (occasional trips to Monaco)

💼 Workload

80–100% employment

⏳ Duration

6 months

Are you an experienced SAP FS-RI Senior Business Analyst with strong knowledge of reinsurance processes and SAP Financial Services systems?

A leading international insurance organization in Zurich is looking for a Senior SAP FS-RI Business Analyst to support and further develop its core reinsurance platform used across multiple global business units.

The role sits within the Reinsurance IT team, supporting the Zurich Integrated Reinsurance System (ZIRIS), which is built on SAP FS-RI, SAP FS-CD and SAP BW.

Due to a growing project pipeline, the team is looking for a senior consultant who can drive business analysis, solution design, and delivery activities within the SAP FS-RI environment.

Key Responsibilities:

Analyze reinsurance business requirements within SAP FS-RI

Translate requirements into functional specifications and solution designs

Perform data analysis within the reinsurance platform

Work closely with business stakeholders, IT teams, and nearshore developers

Support change initiatives and system enhancements

Support functional testing and UAT activities

Ensure solutions meet business requirements before release

Prepare functional documentation and process documentation

Required Skills

5+ years experience as a Business Analyst in the reinsurance domain

Strong expertise in SAP FS-RI (Base module & Risk Manager – Non-Life)

Understanding of FS-RI batch processing, closing processes, and data models

Experience with at least one SAP FS-RI implementation

Strong analytical and stakeholder communication skills

Fluent English

Nice to Have

SAP BW or SAP FS-CD

SAP ABAP

Azure-based change management

German or Italian

📍 Location: Zurich (mostly remote)
💼 Workload: 80–100%
⏳ Duration: Apr 2026 – Dec 2026

Are you a Testing Manager / Business Analyst with strong experience in data-driven projects, regulatory environments, and end-to-end testing management, looking to play a key role in a strategic global transformation initiative?

A leading private banking organization in Zurich is currently looking for a Testing Manager / Business Analyst to support the development and global rollout of a strategic in-house compliance analytics platform. The platform focuses on key regulatory areas such as AML, KYC, and Point of Sale monitoring, enabling enhanced compliance reporting and operational excellence.

In this role, you will act as a critical interface between business stakeholders and data-centric delivery teams, ensuring requirements are clearly defined, testing strategies are robust, and solutions are delivered with the highest quality standards. You will drive test strategy, planning, execution, and validation, while translating complex regulatory and compliance requirements into actionable test cases and scenarios.

Your responsibilities will include:

• Defining and owning the end-to-end testing strategy for a global compliance analytics platform
• Planning, coordinating, and executing all testing activities, including sprint testing, test reviews, demos, and acceptance testing
• Acting as a bridge between business stakeholders and technical delivery teams, ensuring aligned definitions and harmonized data
• Translating complex regulatory and compliance requirements into structured test scenarios and acceptance criteria
• Managing test case creation, defect tracking, and reporting using Jira
• Supporting the full reporting lifecycle: requirements gathering, solution design, development, testing, deployment, post-release support, and continuous improvement
• Validating data accuracy and integrity using SQL and relational databases (Oracle)
• Supporting reporting validation using Tableau or Power BI
• Contributing to data-intensive projects related to risk, compliance, and financial crime reporting

To succeed in this role, you should bring:

• 3–5+ years of experience in combined roles as Test Manager and Business Analyst, ideally in financial services or banking
• Proven experience delivering regulatory, compliance, or risk-related projects
• Strong hands-on experience with Jira for test and defect management
• Solid understanding of relational databases (Oracle DB) and strong SQL skills
• Experience validating reporting outputs using Tableau or Power BI
• Strong analytical and problem-solving mindset
• Excellent communication and stakeholder management skills
• Ability to work effectively in cross-functional, international teams
• Fluent English required; basic German is a plus

📍 Location: Zurich

💼 Workload: 100%

⏳ Duration: 8 months

📆 Start: ASAP

For more information, please contact:

📩 Sava.Ocokoljic@nicollcurtin.com

📞+41 43 508 95 78

Are you a Senior Business Analyst with strong finance, data, and system integration experience, and a passion for working on large-scale transformation programs?

A leading global reinsurance organization in Zurich is currently looking for a Senior Business Analyst to support a strategic Finance Transformation program, focused on building a new technical accounting integration platform and modern Finance Target Architecture based on Azure Databricks.

In this role, you will work closely with business stakeholders, product owners, architects, engineers, and finance teams to analyze complex data flows, capture business requirements, and translate them into high-quality technical specifications. You will play a key role in delivering a modern, scalable integration solution that replaces a legacy platform and enables end-to-end finance data flows.

Your responsibilities will include:

• Driving Finance IT business analysis to support the implementation of the Finance Target Architecture (Azure Databricks)
• Analyzing and specifying complex integration requirements for technical accounting systems
• Working closely with business stakeholders to capture and document business needs
• Translating business requirements into implementable user stories and work items in Azure DevOps
• Collaborating closely with development teams and other Finance IT teams
• Analyzing and documenting as-is processes and data flows, performing gap analysis, and defining to-be solutions
• Defining high-quality source system data derivation rules and proposing practical implementation solutions
• Modelling finance data and integrating with the existing enterprise data landscape
• Providing test data and supporting system and integration testing
• Coordinating and supporting UAT activities, including documentation and training materials
• Supporting go-live activities and transition into BAU operations
• Monitoring and adapting solutions based on changing business or technical requirements

To succeed in this role, you should bring:

• Minimum 8+ years of experience as a Senior Business Analyst working on complex transformation projects
• Strong background in financial services, insurance, finance IT, or accounting system integrations
• Excellent experience working in agile delivery environments
• Very strong SQL and data analysis skills
• Strong understanding of finance and accounting processes
• Solid data modeling literacy, able to read and analyze complex logical and physical data models
• Python skills (strong advantage)
• Ability to produce high-quality functional and technical documentation
• Excellent communication skills in English
• Highly analytical, structured, solution-oriented mindset
• Strong stakeholder management skills in complex, international environments

📍 Location: Zurich

💼 Workload: 100%

⏳ Duration: 12 months

📆 Start: ASAP

📩 Sava.Ocokoljic@nicollcurtin.com

📞+41 43 508 95 78

Are you an experienced Business Analyst?

Do you enjoy working on Compliance, Regulatory, and Banking transformation topics?

Then the role of Business Analyst – Personal Account Trading (PAT) might be a good fit for you!

Our client, operating within the Banking and Financial Services sector, is looking for an experienced expert to support them in the area of Compliance and Regulatory implementation.

As a Business Analyst, you are going to provide expertise in the domain of Personal Account Trading, employee compliance, and regulatory solutions within a large banking environment.

Setting:

As part of the project team, you will be oriented toward delivering the best possible solutions in the area of Compliance, Risk Management, and Regulatory Reporting, acting as a key interface between business and IT.

Focus:

• Requirements gathering with Compliance, HR, Legal, and IT stakeholders
• Functional requirements documentation and business process modelling
• Evaluation of solutions and technologies supporting PAT initiatives
• Data integration planning across core banking, trading, and external systems
• Test case development, UAT support, and change management
• Stakeholder management and communication with senior management

Background:

To be successful in this role, prior experience as a Business Analyst within Banking Compliance or Regulatory environments, including Personal Account Trading or employee compliance topics, is required.

Duration: This is initially a 9 month contracting role, with the possibility of extension.

Workload:100%

For more information on this Business Analyst – PAT opportunity, or any other roles I am currently working on, please send your CV to:

📧 vuk.susa-stupar@nicollcurtin.com

📞+41 43 508 26 71

Are you an experienced Customer Service / Loyalty Specialist with strong communication skills and a passion for delivering high-quality customer solutions?

A leading telecommunications company in Zurich is currently building a new team and is looking for an Advanced Customer Loyalty Consultant to support the ramp-up phase of their loyalty operations.

In this role, you will handle complex customer inquiries that cannot be resolved by first-level support. You will work across multiple systems, analyze cases independently, coordinate with IT where required, and ensure professional, solution-oriented customer communication — both in writing and by phone.

Your responsibilities will include:

• Handling complex loyalty program inquiries beyond first-level customer service
• Independently analyzing cases and developing structured, customer-oriented solutions
• Acting as the first point of contact for 2nd-level inquiries
• Performing checks in multiple systems (e.g. CRM, workflow, ticketing, Clarify, Techsee)
• Creating and managing IT tickets when required
• Maintaining and managing the Loyalty Input Queue
• Ensuring efficient, timely, and high-quality processing of requests
• Driving continuous improvement of existing business and system processes
• Communicating professionally with customers in writing and by telephone

To succeed in this role, you should bring:

• Experience in call center and customer service environments
• Completed training in the customer service area
• Very strong IT skills, especially in Microsoft Office, CRM, workflow, call center and ticketing systems
• Excellent communication skills and customer orientation
• High resilience, flexibility, and enthusiasm
• Strong analytical thinking and structured working style
• Ability to manage difficult customer situations diplomatically and professionally
• Enjoyment of customer interaction via telephone and written communication
• Fluent German is essential; English required, French and Italian are a plus

Key information:

• Location: Zurich
• Workload: 100%
• Duration: 6 months (extension & internalisation possible)
• Start: March 2026

For more information, please feel free to reach out:

📩 Sava.Ocokoljic@nicollcurtin.com

📞+41 43 508 95 78