Information Technology Support Specialist
- Singapore
- Negotiable
- Contract
- Discipline: Operations
- Ref: 51071
You'll primarily work across three areas: frontline troubleshooting for devices and everyday tech, hands-on support for the web and mobile platforms agents use, and disciplined ticket ownership that keeps nothing sitting untouched.
Day to day, you'll be:
Helping agency users work through issues with laptops, mobile devices, printers, and common workplace technology
Supporting web-based and mobile agency platforms — access problems, navigation, and standard troubleshooting
Logging, tracking, and updating tickets in JIRA or a similar tool, with clear notes users can actually follow
Escalating complex or system-level issues to the right technical team, with enough context that nothing gets lost in the handoff
Supporting routine operations — user access setup, service checks, and coordination around planned maintenance
Maintaining support procedures and knowledge materials so recurring issues get resolved faster next time
You'll be a strong fit if you have:
2 to 4 years in IT support, service desk, application support, or agency/business user support
Solid working knowledge of Microsoft Office, Windows desktop, remote support tools, mobile devices, printers, and peripherals
Hands-on experience supporting web-based and mobile applications — not just desktop and hardware
Experience owning tickets end-to-end in JIRA or a similar service management tool
Proficient written and spoken English
A service mindset with real follow-through — you close things out, not just log them
Mandarin proficiency is a welcome bonus
📍This is a 12-month contract role based in Singapore and runs on a shift schedule.
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We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.