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Product Operations & Partner Support Specialist

  • Singapore
  • Negotiable
  • Contract
  • Discipline: Operations
  • Ref: 48949
Erika Basa

The hiring company is a World-Class Global Technology Firm headquartered in the US and they're looking for a B2B Partner Support and Product Operations expert to support their partner companies with onboarding, resolving operational issues, addressing API integration issues etc.

 

THIS IS A CONTRACT POSITION SUBJECT TO EXTENSION/CONVERSION DEPENDING ON PERFORMANCE AND BUSINESS NEEDS

 

Responsibilities

  • Be the go-to point of contact for onboarding new partners and addressing their operational needs.
  • Provide prompt, thoughtful responses to partner inquiries, troubleshooting issues and coordinating solutions with relevant teams.
  • Support partners with API usage, helping troubleshoot integration issues and coordinating solutions with product and engineering teams.
  • Monitor support queues and manage cases efficiently through email and ticketing systems ensuring service levels and turnaround times are met.
  • Monitor recurring partner issues and identify trends, sharing actionable insights with product and engineering teams to drive continuous improvements.
  • Identify recurring pain points and share clear feedback with cross-functional teams to help shape better products and support workflows.
  • Develop expertise across multiple product areas — especially content workflows, fact-checking, transparency features, funding tools, and video operations — to deliver informed, high-quality support.
  • Contribute to process documentation, keep knowledge bases up to date, and support training for new team members.
  • Collaborate closely with colleagues in other regions to maintain consistent support standards and share best practices.

 

Requirements

  • 3+ years of experience in product operations, partner support, customer success, or a similar role in a fast-paced tech or digital environment.
  • Strong troubleshooting and problem-solving skills; excellent written and verbal communication; highly organized and self-motivated.
  • Adaptable, proactive and comfortable working through change and ambiguity.
  • Comfortable using support ticketing systems and data tools (e.g., Excel or similar). Experience with APIs and basic SQL queries is a plus.
  • Business fluency in English; proficiency in additional languages is a bonus..

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We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

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Financial Documentation Coordinator (Freelance)

  • Singapore
  • USD 7,000
  • Permanent

Financial Documentation Coordinator (Freelance)

A prominent global technology company is looking for a Freelance Finance Professional to assist with the systematic handling of their financial documents such as invoices and purchase documents. This role focuses on reviewing and categorization of Philippines tax receipts, ensuring alignment with internal financial compliance standards.

 

This is a 1-month freelance assignment which is subject to extension based on business needs.

 

Key Responsibilities

  • Examine financial documents to verify the accuracy of essential information.
  • Annotate verified documents and update the shared tracking system accordingly.
  • Identify and note discrepancies or missing information, attaching explanatory notes to the respective documents.
  • Organize and segregate documents by vendor and fiscal quarter.
  • File sorted documents into designated storage solutions and maintain orderly records in the accounts payable archive.
  • Securely dispose of sensitive materials, such as purchase orders or vendor information, as per company protocols.

 

Candidate Profile

  • Previous experience in roles involving Document Management, Accounting, Accounts Payable or Tax Preparation
  • Residing in or near Metro Manila, with the ability to work on-site every weekday.
  • Capable of adhering to strict procedural and policy guidelines.
  • Demonstrates exceptional attention to detail and organizational skills.
  • Comfortable performing repetitive tasks with a high degree of accuracy.
  • Maintains confidentiality and handles sensitive information with discretion.
  • Fresh graduates are open to apply (preferably from Finance Management, Accounting, or other related fields)
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