ServiceNow - IT Manager / Senior Developer

  • Hong Kong
  • Negotiable
  • Permanent
  • Discipline: Software Development
  • Ref: 49906
Roxanne Yaneza
Roxanne Yaneza
Senior Consultant

We are collaborating with one of the most prominent and well-known Big Four firms in Hong Kong, which is seeking multiple strong Senior / ServiceNow Developers

 

HIGHLIGHTS:

  • 60% Hands-on coding in ServiceNow and 40% managing the ServiceNow tech stream.
  • English and Cantonese speaker.
  • Ideally coming from a consultancy background or financial services.

 

LOOKING FOR:

  • 5+ years of experience in software development and project management, particularly with ServiceNow (ServiceNow Developer certification preferred).
  • Proficient in ServiceNow development, including JavaScript, REST API integrations, and various ServiceNow modules (ITSM, ITOM, ITAM, etc.).
  • Strong understanding of financial services, including risk management and compliance workflows.
  • Demonstrated experience in leading development teams, managing multiple project phases, and promoting interdepartmental collaboration.
  • Experience in a client-facing consultancy role, capable of fostering stakeholder relationships and managing vendor-client dynamics.
  • English and Cantonese speaker with excellent communication skills to convey technical concepts to non-technical audiences.

 

YOU WILL:

  • Work with stakeholders to understand their needs and turn them into technical plans for the development team.
  • Manage ServiceNow projects from start to finish, making sure they meet business goals and rules.
  • Lead a diverse development team, offering guidance and support to boost performance.
  • Oversee the creation and launch of custom ServiceNow applications while following best practices.
  • Handle connections between ServiceNow and other financial systems to keep data accurate and operations smooth.
  • Set up and enforce quality checks for development tasks to ensure high standards.
  • Keep stakeholders updated on project status, risks, and milestones.
  • Look for ways to improve processes in ServiceNow and lead projects to enhance user experience and efficiency.

Apply for this job

We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

Latest Jobs by Roxanne

Senior Unix System Engineer (Banking)

  • Hong Kong
  • Negotiable
  • Permanent

We are looking for multiple Senior Unix System Engineers to join one of our banking clients in Hong Kong. The primary focus will be to support their Electronic Markets Business projects, as well as BAU - handle day-to-day activities essential for maintaining normal operations.

 

MUST be open for renewable contract / permanent position.

 

Role:

  • You will coordinate and manage UNIX infrastructure projects at data centers and colocation sites in the APAC region. This includes planning and setting up server capacity, as well as configuring, customizing, optimizing, and upgrading systems. You will develop and implement strategies to make systems more resilient, which helps reduce delays and improve trading success. Additionally, you'll focus on lowering the number and severity of system-related issues and automating UNIX patching to meet the Firm's IT Security Standards.

 

 

Ideal candidates:

  • Experience in supporting automated market making and low latency systems is preferred
  • At least 7 years of IT experience, including 5 years as a UNIX System Administrator or engineer.
  • Minimum of 3 years in a multinational IT environment, focusing on support for important systems.
  • Holding RHEL certification (Red Hat Enterprise Linux)
  • Experience in investment banking
  • Good knowledge of equity and high-frequency trading (HFT) technologies (10GbE).

 

 

Looking for:

  • Proficient in RedHat/Linux Operating Systems: Expertise in managing and optimizing RedHat/Linux environments is crucial.
  • Linux System Administration: Extensive experience in administering Linux/RHEL systems, particularly for trading and business applications.
  • Troubleshooting & Problem Management: In-depth skills in troubleshooting, problem management, and root cause analysis specific to RHEL.
  • Production Support: Provide critical support for Linux servers in high-pressure environments, ensuring uptime and efficiency.
  • Performance Tuning: Comprehensive experience with x86 hardware and fine-tuning Linux performance.
  • Scripting Proficiency: Skilled in scripting languages (Bash, Python, Perl) for automation and problem-solving.
  • IT Security & SSO Tools: Familiarity with security protocols and tools such as ArcSight, CyberArk, and Centrify.
  • System Patching Tools: Knowledgeable in utilizing RedHat Satellite for effective system patching and updates.
  • User Support Expertise: Directly assist users with system issues, especially on trading floors.
  • OS/Server Provisioning: Experienced in regional server provisioning, standardization, and policy management.
  • Automation & Diagnostics: Understanding of automation techniques and diagnostic tools to improve system performance.
  • Data Center Knowledge: Familiar with x86 hardware and data center setups to ensure optimal performance.
  • Technical Troubleshooting: Proficient in system recovery and root cause analysis, enhancing overall reliability.
  • End-User Support: Support for X Window systems, Linux desktop software, and end-user equipment.
  • Permanent Control Framework Contribution: Contribute to maintaining the Permanent Control framework.
  • Operating System Processes: Solid understanding of kernel operations and system processes.
  • ITIL Framework Knowledge: Good grasp of ITIL principles, including Incident and Change Management.
Apply Now

Senior Network Engineer (Banking)

  • Hong Kong
  • Negotiable
  • Permanent

We are looking for multiple Senior Network Engineers to join one of our banking clients in Hong Kong. The primary focus will be to support their Electronic Markets Business projects, as well as BAU - handle day-to-day activities essential for maintaining normal operations.

 

YOU MUST be open for renewable contract / permanent position.

 

Ideal candidates:

  • Experience in supporting automated market making and low latency systems is preferred
  • At least 3 years of experience in network services.
  • Holding certifications such as CCNA, CCNP, or JNCIA are a plus.
  • Capable to work well independently and with a team in a fast-paced environment.

 

 

Role:

  • Ensure network stability by quickly solving problems for the electronic market.
  • Oversee setup and maintenance of network systems to keep them running smoothly.
  • Troubleshoot and fix network issues promptly, providing reports and training when needed.
  • Maintain an up-to-date inventory of all network equipment, software, and phone lines.
  • Follow group rules on IT security and governance to ensure compliance.
  • Configure and improve network services, including online services.
  • Provide on-site IT support and track service performance.
  • Manage and coordinate with vendors effectively.
  • Know how to use network monitoring and troubleshooting tools.
  • Support on morning shifts, holidays, and weekends as required.
  • Occasionally travel in APAC for data center projects.

 

 

Requirements:

  • Experience in Linux/RHEL system administration for trading or business applications.
  • Knowledge of x86 hardware, server networking, and data center setups.
  • Skilled in troubleshooting and system recovery, including vendor coordination and remote tech support.
  • Good with scripting languages (Bash, Python, Perl) to solve problems quickly.
  • Provide support for X Window, Linux desktop software, and user equipment for local and remote users.
  • Able to give helpful advice and guidance to application teams and business users.
  • Understand IT best practices (like Incident Management and Change Management).
  • Strong time management skills.
Apply Now

C++ Algo Developer Senior VP (Options Market Making)

  • Hong Kong
  • Negotiable
  • Permanent

About the job

 

Senior Vice President, Options Market Making - C++ Developer

 

Location: Hong Kong

Company: Leading Investment Bank

Employment: Permanent

 

We are looking for a motivated Senior C++ Developer who will work on developing strategies for the Options Market Making platform. This role requires hands-on experience in fast-paced transaction processing, designing reliable systems, and software engineering.

 

Key Responsibilities:

  • Develop Strategies: Create and enhance Options Market Making strategies for the Hong Kong market and expand into other Asian markets.
  • Quality Assurance: Aim for error-free versions of the platform and support smooth releases by sharing knowledge with support teams.
  • Agile Development: Work quickly and efficiently in an Agile environment, adapting to changes and communicating effectively with the development and trading teams.
  • Technical Troubleshooting: Address complex issues involving hardware and software.
  • Compliance: Ensure all work meets regulatory requirements and company policies.

 

Essential Skills:

  • Experience: Background in financial markets, algorithms, market data, and trading systems.
  • Algorithmic Trading: At least 5-10 years of experience in top investment banks.
  • Options Strategies: Knowledge in developing options market making strategies.
  • Software Development: Strong skills in C++ on Linux; familiarity with Java is a plus.
  • Teamwork: Ability to work well in a large organization and contribute to team goals.
  • Communication: Good at both written and verbal communication.
  • Self-Motivated: Take initiative in problem-solving and finding solutions.

 

Expectations for Leadership Roles:

  • Strategy and Planning: Contribute to strategy and make recommendations for improvements.
  • Collaboration: Work with stakeholders to ensure alignment and manage risks effectively.
  • Relationship Building: Build trust and partnerships with colleagues and stakeholders to achieve business goals
  • Team Management: If managing a team, define roles, plan for future needs, and support employee development.
Apply Now

Senior KDB+ Developer (Investment Bank) multiple headcounts

  • Hong Kong
  • HKD 1,400,000
  • Permanent

We are partnered with one of my biggest global investment banks who are growing their team in Hong Kong. We are looking for a Q/KDB+ Developer within 6-10 years max of experience.

 

  • Based in Hong Kong (HK PR / Dependent visa / work visa / IANG / Top talent HK visa)

 

 

 

MUST HAVES:

  • Q/KDB+ programming language experience
  • Strong development lifecycle understanding and capability
  • Linux
  • Shell scripting

 

 

Looking for:

  • 6-10 years of relevant experience in application development or systems analysis.
  • Proven track record in managing and executing successful projects.
  • Strong background in system analysis and software application programming.
  • Recognized as a Subject Matter Expert (SME) in at least one area of application development.

 

 

Role:

  • Provide expertise in application programming, ensuring that designs align with the overall architectural framework.
  • Leverage advanced knowledge of system operations to establish standards for coding, testing, debugging, and implementation.
  • Address significant problems and projects by thoroughly evaluating complex business and system processes, as well as industry standards.
  • Conduct detailed analyses to identify issues and create innovative solutions.
  • Collaborate with various management teams to integrate functions effectively and identify necessary system enhancements for new products and process improvements.
  • Gain a thorough understanding of how different business areas, like architecture and infrastructure, work together to achieve goals.
Apply Now