Responsibilities
- Design, implement, and support network and telephony infrastructure, including IP telephony, Cisco Unified Communications Manager, Trader Voice (BT/IPC), Cisco Expressway services, voice recording systems, and mobile voice services in the Asia-Pacific region.
- Ensure that Asia-Pacific Network and Telecom services align with business requirements regarding stability, resilience, and performance.
- Monitor voice system performance, capacity, and call quality, optimizing as necessary to maintain high availability and deliver an excellent user experience.
- Develop and maintain comprehensive documentation for voice systems, including network diagrams, configurations, and standard operating procedures.
- Implement and manage disaster recovery and business continuity plans for voice infrastructure.
- Troubleshoot complex voice-related issues and provide timely solutions.
- Manage vendor relationships for voice-related hardware, software, and services.
- Provide technical support and training to end-users on voice systems and features.
- Oversee product lifecycles for voice platforms.
- Ensure the implementation of global standards and best practices across all network infrastructure.
- Maintain accurate technical documentation.
- Provide escalation support and advanced troubleshooting for critical issues on voice platforms.
- Manage regional network project implementations.
- Engineer and streamline operational workflow processes.
- Offer consultations and operational support to business and IT units.
- Bachelor’s degree in Computer Science, Telecommunications, or a related field.
- Minimum of 5 years of technical and voice operation experience in investment banking, financial institutions, or large enterprise environments.
- Extensive knowledge of Cisco Call Manager configuration and Cisco Unity.
- Experience with trader voice platforms (e.g., BT ITS platform) and voice recording systems.
- Proficient in TCP/IP, QoS, and VoIP protocols (SIP, H.323, RTP, SRTP).
- Experience with SIP trunking and PSTN connectivity.
- Familiarity with voice security best practices and compliance requirements.
- Knowledge of QoS (Quality of Service) implementation for voice traffic.
- Regional project implementation experience.
- Ability to work independently in a highly dynamic environment, both individually and collaboratively as part of a team.
- Fluent in spoken and written English.