Confidential – Senior Technical Consultant – Retail

Location: Thailand

About the Role

In this senior role, you will act as a technical authority and trusted advisor to both customers and internal teams, leading the design and delivery of complex retail technology solutions.

You will play a key role in architecting scalable systems, integrating multiple platforms, and ensuring successful delivery of enterprise-grade solutions.

The role involves direct engagement with customers on-site, providing deep technical expertise, troubleshooting complex laboratory and production issues, and guiding technical teams through implementation and optimisation.

This position requires a hands-on technical leader who combines strong coding ability with architectural thinking and excellent customer communication skills.

What You Will Be Doing

• Lead the technical aspects of retail technology solutions, including architecture design, software installation, configuration, and integration.

• Act as the technical escalation authority, handling complex production issues across applications, infrastructure, and integrations.

• Troubleshoot issues methodically, from log analysis and system behaviour through to database traces and code-level investigation.

• Design and review solution architecture for large-scale, distributed, and highly integrated environments.

• Provide technical leadership and mentorship to team members, ensuring high-quality delivery and adoption of best practices.

• Work directly with customers on-site, explaining complex technical concepts clearly and building strong relationships.

• Drive integration design and implementation with third-party systems, APIs, and enterprise platforms.

• Produce and maintain architecture documentation, system design artefacts, and operational runbooks.

• Collaborate with global teams to resolve issues and deliver solutions aligned with customer expectations.

• Contribute to continuous improvement by identifying recurring issues and proposing long-term technical solutions.

What We Are Looking For

Experience & Core Skills

• 15+ years of experience in software engineering, solution architecture, or technical consulting within established enterprise-scale organisations or leading technology companies.

• Strong background in solution architecture for complex, integrated systems.

• Hands-on coding experience in at least one modern programming language, with C# strongly preferred.

• Strong expertise in Microsoft SQL Server, including complex queries, performance tuning, and troubleshooting.

• Proven ability to analyse logs and debug issues across multiple layers, including application, database, and infrastructure.

• Solid understanding of system integrations, APIs, and distributed systems.

• Deep knowledge of Microsoft Windows environments, including file systems, event logging, services, and performance diagnostics.

Preferred Technical Skills

• Experience with RabbitMQ or other messaging systems.

• Experience with IIS / ASP.NET applications.

• Familiarity with retail POS systems or retail technology platforms.

Domain & Business Skills

• Retail industry experience is a strong advantage.

• Strong consulting mindset with the ability to translate business requirements into effective technical solutions.

• Ability to work independently and take full ownership of technical deliverables.

Communication & Leadership

• Native Thai speaker with business-level English proficiency.

• Strong client-facing skills with the ability to explain complex technical issues to non-technical stakeholders.

• Proven ability to act as a technical leader and authority within a team.

• Comfortable working on-site with customers and collaborating across global teams.

Key Attributes

• Independent, proactive, and solution-oriented.

• Strong analytical and problem-solving skills.

• Leadership mindset combined with hands-on technical execution.

• Customer-focused and delivery-driven.

Confidentiality Notice: This is a confidential search. Specific information about the client, technology environment, and solutions will be shared with shortlisted candidates during the recruitment process.

Business Development Manager (Hunter Sales)

Location: Bangkok, Thailand

Overview

Our client, a leading global technology solutions provider, is seeking a highly motivated and results-driven Business Development Manager to drive new business acquisition and revenue growth in Thailand.

This is a true hunter sales role focused on identifying, pursuing, and securing new enterprise customers. The successful candidate will play a key role in expanding market presence by building strategic relationships, generating qualified opportunities, and closing high-value technology deals.

This position offers strong career progression opportunities, including the potential to take on broader leadership responsibilities based on performance.

Key Responsibilities

• Identify and develop new business opportunities through market research, networking, prospecting, and lead generation activities.

• Build relationships with key decision-makers across enterprise organizations.

• Understand client business challenges and present tailored technology solutions.

• Maintain a healthy sales pipeline and effectively manage opportunities through the full sales lifecycle.

• Articulate business value, ROI, and strategic outcomes to senior stakeholders and C-level executives.

• Negotiate commercial agreements and successfully close new business opportunities.

• Collaborate with internal product, delivery, and marketing teams to support sales initiatives.

• Monitor market trends, customer requirements, and competitor activities to refine go-to-market strategies.

• Consistently achieve or exceed assigned sales targets and growth objectives.

• Potential opportunity to progress into a country leadership role based on performance.

Requirements

• Successful in new business sales experience within one or more of the following sectors:

  • Cloud Infrastructure

  • Cybersecurity

  • Artificial Intelligence (AI) Solutions

  • SaaS Platforms

  • Managed Services

• Proven experience acquiring new enterprise customers and closing large-scale technology engagements.

• Demonstrated track record of securing high-value enterprise contracts.

• Strong understanding of enterprise technology buying cycles and stakeholder management.

• Experience selling into large enterprise accounts and engaging senior business and technology leaders.

• Excellent communication, presentation, negotiation, and relationship-building skills.

• Strong commercial acumen with the ability to position business outcomes and technology value.

• Self-driven individual capable of operating independently in a fast-paced, target-oriented environment.

• Strong analytical and problem-solving abilities.

• Bachelor's degree in Engineering and/or Business.

• Fluency in both English and Thai is required.

• Candidates must possess direct enterprise sales hunting experience with a focus on net-new business acquisition.

Preferred

• Experience within Retail Technology, Restaurant Technology, Digital Commerce, Payments, or Customer Experience solutions.

• Exposure to enterprise software, cloud transformation, digital solutions, or managed services environments.

Ideal Candidate Profile

This role is best suited for sales professionals who have built their careers around winning new business and opening new enterprise accounts. Candidates whose experience is primarily focused on account management, channel partnerships, customer success, or indirect sales models may not be the ideal fit.

Product Support Engineer

Location: Kuala Lumpur, Malaysia
Employment Type: Permanent
Industry: Banking & Financial Services

About the Role

Our client, a leading global financial institution, is seeking an experienced Technology Service Manager to oversee major incident management, service restoration, stakeholder communications, and operational resilience across critical banking platforms. The successful candidate will play a key role in ensuring high availability of customer-facing services while driving continuous improvements in incident response and operational excellence.

Key Responsibilities

Incident & Service Management

• Manage and coordinate major technology incidents impacting customers and business operations.
• Assess business impact and determine incident priority based on established severity frameworks.
• Mobilize technical support teams and facilitate incident bridges to drive rapid service restoration.
• Ensure timely escalation and execution of incident management processes.
• Coordinate problem management activities and support Root Cause Analysis (RCA) reviews.

Stakeholder & Business Communication

• Act as the primary liaison between technology teams and business stakeholders during incidents.
• Provide clear and timely updates to senior management, business leaders, risk teams, and operational stakeholders.
• Facilitate real-time communication channels and business bridges during major incidents.
• Maintain incident dashboards and reporting mechanisms for ongoing service disruptions.

Operational Excellence & Knowledge Management

• Ensure incidents, outage details, business impacts, and recovery actions are accurately documented.
• Support trend analysis, service reporting, and continuous improvement initiatives.
• Capture lessons learned and ensure preventive measures are implemented to reduce recurrence.
• Maintain knowledge repositories, operational documentation, and recovery procedures.

Strategy & Continuous Improvement

• Support initiatives focused on customer experience monitoring and service reliability.
• Drive automation and workflow improvements within incident management processes.
• Participate in operational resilience, business continuity, and failure analysis programs.
• Contribute to innovation initiatives that improve incident response and reduce service impact.

Risk & Governance

• Identify operational risks and control weaknesses, ensuring appropriate remediation and escalation.
• Participate in governance forums and provide operational metrics and compliance reporting.
• Support adherence to incident, problem, and change management processes.

Requirements

Mandatory

• Minimum 5 years of experience in Production Support, Site Reliability Engineering (SRE), IT Operations, or Technology Service Management within the banking or financial services sector.
• Strong experience in Incident Management, Problem Management, and Change Management.
• Solid understanding of Linux/Unix systems, networking fundamentals, and application architectures.
• Hands-on experience with monitoring and observability platforms such as Grafana, ELK, AppDynamics, ITRS, BMC, or equivalent tools.
• Excellent communication and stakeholder management skills.
• Willingness to work rotational shifts, including day and night shifts.

Preferred

• Experience with cloud technologies, Kubernetes, OpenShift, and containerized environments.
• Scripting or automation experience using Python, Shell, or similar languages.
• Experience working in highly regulated industries.
• Exposure to ServiceNow, CI/CD pipelines, and modern SRE practices.

What You'll Bring

• Strong crisis management and decision-making capabilities.
• Ability to communicate effectively with both technical and non-technical audiences.
• Customer-focused mindset with a passion for service reliability and operational excellence.
• Experience managing high-severity incidents in complex enterprise environments.
• Continuous improvement mindset with a focus on automation and operational efficiency.

Product Owner – IAM Authentication (NextGen)

We are looking for an experienced Product Owner to lead the strategy and delivery of next-generation Identity & Access Management (IAM) and Authentication capabilities. The role focuses on modernizing authentication platforms, strengthening API and cloud identity security, and driving passwordless and Zero Trust initiatives across the enterprise.

Key Responsibilities

• Drive the roadmap for IAM Authentication and Secrets Security platforms.
• Lead modernization initiatives across Identity Providers (IDP), API security, cloud identity, and authentication services.
• Partner with architecture, engineering, security, and business stakeholders to deliver scalable IAM solutions.
• Champion modern authentication technologies including MFA, FIDO2/passkeys, adaptive authentication, and Zero Trust models.
• Manage product backlog, delivery priorities, governance, and stakeholder alignment.
• Define KPIs around authentication reliability, security posture, operational efficiency, and user experience.
• Support enterprise-wide IAM transformation and consolidation initiatives.

Required Experience

• 15+ years of experience within Cybersecurity, IAM, or Enterprise Technology environments.
• Strong Product Owner / Technical Security leadership experience within large enterprise or banking environments.
• Hands-on knowledge of IAM technologies such as:
  • Entra ID / Azure AD
  • HashiCorp Vault
  • CyberArk
  • OAuth, OpenID Connect, SAML
  • API Security & Zero Trust architectures
• Experience with cloud identity, authentication modernization, and IAM governance.
• Familiarity with Agile delivery methodologies and enterprise-scale transformation programs.
• Strong stakeholder management and communication skills.

Preferred

• CISSP, CISM, GIAC, or similar security certifications.
• Certified Scrum Product Owner (CSPO) is advantageous.
• Experience within financial services or highly regulated environments.