In the fast-paced world of recruitment, success is often measured by a company's ability to connect candidates with the right opportunities while ensuring a positive experience throughout the hiring process. For our company, this mission has been at the forefront of our operations, and we are proud to announce that in the second quarter of this year, we achieved a remarkable Net Promoter Score (NPS) of 70 out of 100 for both internal recruitment and candidate NPS. In the staffing industry an NPS of 50 is considered excellent, so we are incredibly proud of consistently achieving such high NPS from our candidates. This outstanding achievement is a testament to our commitment to providing top-notch services, going above and beyond industry standards, and delivering excellence at every step.
Exceeding industry standards
The recruitment landscape is competitive, and candidate satisfaction is paramount. An NPS of 70 is a reflection of the high regard candidates have for our services. We believe that it's not just about finding the right job for the candidates, but also about understanding their unique aspirations, preparing them for interviews, and offering support every step of the way. This personalised approach to recruitment has set us apart from the competition, granted us awards, such as AGS' Partner of the Year Award and various recruitment sector awards, and our exceptional NPS showcases that we are surpassing industry standards.
Dedicated to delivering quality and time
Time is a valuable resource, and we understand that candidates are eager to embark on their new career journeys promptly. Our team takes pride in providing accurate and timely information to candidates, ensuring that they stay informed throughout the process. By keeping communication channels open and transparent, we build trust and confidence in our services, ultimately contributing to the high NPS score.
Preparing candidates for success
Securing a new job can be a daunting process for candidates, and we recognise the importance of proper guidance and preparation. Our commitment to preparing candidates for interviews and providing valuable feedback afterward has earned us glowing reviews. By equipping candidates with the tools they need to excel in interviews, we empower them to succeed, leading to higher satisfaction rates.
Internal Recruitment Success
Our dedication to delivering excellence extends beyond candidate satisfaction; it also encompasses internal recruitment processes. Our team's collaborative efforts have cultivated a positive work environment, resulting in constant positive feedback. The high NPS for internal recruitment is a testament to the supportive culture we have fostered within the organisation.
Achieving an NPS of 70 in both internal recruitment and candidate NPS is a remarkable accomplishment that highlights our commitment to excellence. We will continue to raise the bar and deliver the best service to candidates and employees alike. We are committed to making a positive impact in the lives of individuals seeking their dream careers.
