We take pride in delivering high-quality, time-saving services and fostering long-term partnerships with our clients. In 2023 and 2024, we made 1,329 placements across 17 countries for 142 companies, each at different recruitment stages and facing diverse business challenges.
Our commitment to customer satisfaction is reflected in the consistently excellent Net Promoter Score (NPS) results we receive from both clients and candidates. Most recently, over the past two quarters, we achieved an outstanding NPS of 89.
This result is above the industry benchmark of NPS 80 for outstanding performance. We believe that it demonstrates the impact of our consultative approach and ability to support our clients across contract, permanent talent solutions, and RPO recruitment.
How we measure success
We introduced our NPS programme in 2017 to track candidate experience from interview to post-placement, and continued to measure success with clients through repeat business, delivery outcomes, and compliance. On average, 1 in every 2 CVs we submit is interviewed, and 1 in 4 CVs leads to a hire. Our client return rate is 100%, and we’ve maintained a perfect compliance audit record over the last three years.
Responding quickly, delivering quality
We understand that hiring often comes with tight deadlines, especially when scaling teams or covering key vacancies. Our teams move effectively without sacrificing quality. It is often highlighted in the feedback we receive. One client shared:
“We were in a hurry to hire the right personnel in a very short time. The team moved very quickly and made it happen. Just a week in, our new hire is doing great, and we are thankful to the team and the new hire.”
This approach has earned us recognition as Partner of the Year to Mastercard for three consecutive years and Netflix’s 2025 Supplier of the Year for Contingent Hiring Staffing Services, alongside being selected to be on the AGS 2025 Strategic Supplier panel.
Offering insights that shape strategy
With 26 years of experience and specialised knowledge in the technology sector, we help clients make better hiring decisions with real-time insights into local and global markets. Each of our consultants also specialises in a single vertical market, giving you expert advice on skill demand, hiring patterns, and available talent. One of our global streaming services clients said:
“I feel a sense of confidence each time I connect with the Nicoll Curtin team, especially for niche roles. Their service is not limited to presenting good CVs, but they also take that extra step to share market trends and insights. This is especially beneficial for us in emerging countries.”
Beyond personalised support, our blogs, events, salary guides, and webinars provide clients with timely insights and strategies to attract and retain top tech talent.
Championing DEI
From job adverts and application forms to interview questions and selection criteria, we ensure that every step of the recruitment process is fair and relevant to the roles at hand. We support many of our clients in embedding these practices into their own hiring strategies, and aim for at least one diverse CV in every three we send.
We’re honoured to have received the TCS 2025 Inclusive Talent Partner Award and to be the first recruitment partner of WITS Ireland, working together to promote gender diversity in tech and leadership.
