The hiring company is a World-Class Global Technology Firm headquartered in the US and they're looking for a B2B Partner Support and Product Operations expert to support their partner companies with onboarding, resolving operational issues, addressing API integration issues etc.
THIS IS A CONTRACT POSITION SUBJECT TO EXTENSION/CONVERSION DEPENDING ON PERFORMANCE AND BUSINESS NEEDS
Responsibilities
- Be the go-to point of contact for onboarding new partners and addressing their operational needs.
- Provide prompt, thoughtful responses to partner inquiries, troubleshooting issues and coordinating solutions with relevant teams.
- Support partners with API usage, helping troubleshoot integration issues and coordinating solutions with product and engineering teams.
- Monitor support queues and manage cases efficiently through email and ticketing systems ensuring service levels and turnaround times are met.
- Monitor recurring partner issues and identify trends, sharing actionable insights with product and engineering teams to drive continuous improvements.
- Identify recurring pain points and share clear feedback with cross-functional teams to help shape better products and support workflows.
- Develop expertise across multiple product areas — especially content workflows, fact-checking, transparency features, funding tools, and video operations — to deliver informed, high-quality support.
- Contribute to process documentation, keep knowledge bases up to date, and support training for new team members.
- Collaborate closely with colleagues in other regions to maintain consistent support standards and share best practices.
Requirements
- 3+ years of experience in product operations, partner support, customer success, or a similar role in a fast-paced tech or digital environment.
- Strong troubleshooting and problem-solving skills; excellent written and verbal communication; highly organized and self-motivated.
- Adaptable, proactive and comfortable working through change and ambiguity.
- Comfortable using support ticketing systems and data tools (e.g., Excel or similar). Experience with APIs and basic SQL queries is a plus.
- Business fluency in English; proficiency in additional languages is a bonus..