Technical Support Engineer

We’re hiring a Technical Researcher to join a Global Tech Company that supports a large-scale membership and billing platform used by millions of subscribers worldwide.

This role sits within a specialized Technical Research team that works closely with Product, Engineering, Billing, and Payments teams to resolve complex customer issues and drive long-term fixes. This is not a helpdesk or service desk role. It’s an advisory, investigation-focused position with strong stakeholder exposure.

Requirements

• Own end-to-end technical escalations coming from customer support partners
• Investigate complex membership, billing, payment, and account-related issues not covered by standard knowledge bases
• Translate customer pain points into clear insights for Product and Engineering teams
• Act as a trusted advisor to the customer support organization
• Partner closely with cross-functional stakeholders across Product, Engineering, Billing, and Payments
• Advocate for permanent fixes, not temporary workarounds
• Manage escalations via Zendesk (no phone-based support)

Responsibilities

• 5+ years of experience in technical research, systems analysis, business analysis, or a similar role
• Strong background in membership, billing, payments, or finance-related systems
• Proven experience managing incidents and escalations in complex environments
• Strong judgment, curiosity, and problem-solving skills
• Comfortable analyzing data to identify patterns and root causes
• SQL experience is a plus (not required)
• Experience in fintech or a similar tech-driven industry is a strong advantage

This is an initial 6-month contract with high potential for extension or conversion, based on business needs and performance.

We are supporting a Global Technology Company that builds tools helping businesses connect with customers and grow through messaging and digital commerce across widely used apps.

They are looking for an experienced Regional Partner Manager (Messaging & Commerce) to support two regional partnership portfolios. Business Messaging across the Greater China Region (GCR) and Commerce partnerships in Japan.

Responsibilities

• Support regional Partner Managers in executing go-to-market plans with priority partners
• Enable partners through onboarding, training, and product education (including API-based solutions)
• Track pipelines, milestones, and partner action plans to ensure strong follow-through
• Manage partner issues and escalations by working with Product, Engineering, and Operations teams
• Identify growth opportunities within the messaging and commerce ecosystem
• Gather partner and market insights and translate them into clear internal recommendations
• Support partnership operations such as programs, incentives, and launch coordination

Requirements

• Experience in partnerships, business development, or partner management within tech ecosystems (e.g. messaging, SaaS, platforms, APIs, commerce, ad tech)
• Strong execution skills: planning, tracking, and stakeholder coordination
• Comfortable working cross-functionally to resolve issues and move initiatives forward
• Able to analyze data, spot trends, and turn insights into action
• Highly organized, proactive, and clear in communication
• Business-level Mandarin and Japanese
• Familiarity with GCR messaging and/or Japan commerce landscapes is a strong advantage

Nice to Haves

• Experience with platform or API integrations
• Exposure to messaging platforms and/or commerce ecosystems
• Confidence engaging senior external partners

This is an initial contract role with potential for extension or conversion depending on business needs & performance.

Role: C++ Developer, AVP

Location: Singapore

Employment: Perm

We are collaborating with a leading investment bank based in Singapore, renowned for its global presence. They are seeking a talented C++ Developer at the AVP level to enhance their team.

You will:

• Design and Development: Lead the creation of cutting-edge, ultra-low-latency equity trading systems, managing multiple delivery projects simultaneously.
• Platform Review: Collaborate with team leads to assess current architecture and implement improvements for performance, simplicity, and to reduce technical debt.
• System Testing: Conduct comprehensive simulations and testing to ensure high reliability of the trading systems.

Qualifications:

• C++ Expertise: Over 5 years of experience with strong expertise in C++, including proficiency in Modern C++ topics and features.
• Performance and Low Latency Understanding: In-depth knowledge of C++ performance and low-latency considerations to minimize latency in critical flow paths.
• Data Structures and Algorithms: Strong understanding of data structures, algorithms, multi-threading, and the C++ standard library.
• Linux/Unix Proficiency: Practical experience with Linux/Unix operating systems and command-line tools.

Desirable Skills:

• Front Office Trading Development: Experience with low-latency systems, particularly in APAC markets.
• Investment Banking Experience: Proven background in investment banking, collaborating directly with traders and desk heads.
• Algorithmic Trading Experience: Experience in algorithmic trading within high-frequency trading firms.
• User-Space Networking: Familiarity with user-space networking, such as Solarflare OpenOnload.
• TCP/IP Networking: Lower-level TCP/IP networking experience.

• Lead and execute end-to-end OIG implementations with a strong emphasis on hands-on configuration, customization, and integration for complex enterprise environments.
• Drive application onboarding projects for a variety of systems (e.g., HR, ERP, CRM, custom apps), covering both out-of-the-box and custom connectors. This includes:
  • Analysis of application requirements and mapping to OIG connectors.
  • Development of custom connectors and adapters where standard options do not suffice, including ICF based framework.
  • Implementation of automated provisioning, deprovisioning, and access certification workflows.
  • Integration with authoritative sources (e.g., HRMS) and target systems (e.g., databases, directories, SaaS platforms).
  • Building and configuring OIG SOA workflows, approval policies.
  • Developing custom UI components for OIG self-service.
• Design and implement IGA use cases on OIG such as:
  • Role-based access control (RBAC) and role mining.
  • User lifecycle management (joiner, mover, leaver processes).
  • Access request and approval workflows tailored to business needs.
  • Periodic access reviews and compliance reporting.
• Hands-on troubleshooting and optimization of OIG components, including connectors, SOA workflows, and scheduled jobs.
• Customize OIG functionality such as:
  • Using Java, Groovy, or other supported scripting languages to address unique business requirements.
  • Hands on experience with REST APIs, web services, event handlers, validation plugins and scheduled tasks.
  • Hands on experience with Oracle BI Publisher based audit reports.
  • Hands on experience in building custom Oracle SOA composites for workflows.
  • Ability to reuse existing code and extend frameworks.
• Collaborate with application owners, business stakeholders, and IT teams to gather requirements, manage expectations, and ensure successful onboarding and adoption of identity governance processes.
• Lead stakeholder workshops and status meetings, providing clear communication on project progress, risks, and mitigation strategies.
• Develop and maintain detailed documentation for onboarding processes, customizations, and operational procedures.
• Advise on best practices for OIG upgrades, patching, and understanding of other IAM technologies (e.g., SailPoint, Okta, Microsoft Entra, etc.) as needed.

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Minimum 5 years of hands-on experience with Oracle Identity Governance (OIG v 11 and above), including direct involvement in application onboarding, version upgrades and IGA use cases implementation.
• Proven track record of delivering complex OIG integrations across multiple application types and environments.
• Strong programming/scripting skills for OIG customization (Java, Groovy, etc.).
• Experience managing stakeholders at all levels, from technical teams to business leaders.
• Excellent communication, documentation, and project management skills.
• Relevant certifications (e.g., Oracle, CISSP, CISM) are a plus.

• Lead and execute end-to-end OIG implementations with a strong emphasis on hands-on configuration, customization, and integration for complex enterprise environments.
• Drive application onboarding projects for a variety of systems (e.g., HR, ERP, CRM, custom apps), covering both out-of-the-box and custom connectors. This includes:
  • Analysis of application requirements and mapping to OIG connectors.
  • Development of custom connectors and adapters where standard options do not suffice, including ICF based framework.
  • Implementation of automated provisioning, deprovisioning, and access certification workflows.
  • Integration with authoritative sources (e.g., HRMS) and target systems (e.g., databases, directories, SaaS platforms).
  • Building and configuring OIG SOA workflows, approval policies.
  • Developing custom UI components for OIG self-service.
• Design and implement IGA use cases on OIG such as:
  • Role-based access control (RBAC) and role mining.
  • User lifecycle management (joiner, mover, leaver processes).
  • Access request and approval workflows tailored to business needs.
  • Periodic access reviews and compliance reporting.
• Hands-on troubleshooting and optimization of OIG components, including connectors, SOA workflows, and scheduled jobs.
• Customize OIG functionality such as:
  • Using Java, Groovy, or other supported scripting languages to address unique business requirements.
  • Hands on experience with REST APIs, web services, event handlers, validation plugins and scheduled tasks.
  • Hands on experience with Oracle BI Publisher based audit reports.
  • Hands on experience in building custom Oracle SOA composites for workflows.
  • Ability to reuse existing code and extend frameworks.
• Collaborate with application owners, business stakeholders, and IT teams to gather requirements, manage expectations, and ensure successful onboarding and adoption of identity governance processes.
• Lead stakeholder workshops and status meetings, providing clear communication on project progress, risks, and mitigation strategies.
• Develop and maintain detailed documentation for onboarding processes, customizations, and operational procedures.
• Advise on best practices for OIG upgrades, patching, and understanding of other IAM technologies (e.g., SailPoint, Okta, Microsoft Entra, etc.) as needed.
•  

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Minimum 8 years of hands-on experience with Oracle Identity Governance (OIG v 11 and above), including direct involvement in application onboarding, version upgrades and IGA use cases implementation.
• Proven track record of delivering complex OIG integrations across multiple application types and environments.
• Strong programming/scripting skills for OIG customization (Java, Groovy, etc.).
• Experience managing stakeholders at all levels, from technical teams to business leaders.
• Excellent communication, documentation, and project management skills.
• Relevant certifications (e.g., Oracle, CISSP, CISM) are a plus.

We are looking for an experienced Senior SAP FS-CD Business Analyst to join an international Reinsurance IT team supporting and developing a core reinsurance platform.

In this role, you will be involved in both application maintenance and strategic transformation projects, working closely with business stakeholders, IT teams, and nearshore development partners across multiple locations in Europe.

Key Responsibilities:

• Act as a senior SAP FS-CD expert supporting reinsurance applications covering passive reinsurance, active reinsurance, and international pooling
• Lead business analysis activities across maintenance and project initiatives
• Play a key role in a major system consolidation project, merging core reinsurance applications
• Translate business requirements into clear functional and technical specifications
• Collaborate with international teams and external development providers
• Support testing phases and ensure end-to-end solution quality
• Clearly present and explain technical topics to both technical and non-technical stakeholders

Essential Skills & Experience:

• Deep expertise in SAP FS-CD (10+ years)
• At least one full-cycle / end-to-end SAP FS-CD implementation
• Strong experience working in international and distributed environments
• Excellent ability to communicate complex technical topics clearly
• Fluent English (written and spoken)

Nice to Have:

• Project management experience
• Background in reinsurance or insurance-related environments

What’s on Offer:

• 12-month contract
• Hybrid working model with limited remote flexibility
• Opportunity to work on a business-critical reinsurance platform
• Exposure to complex, international SAP landscapes and long-term transformation initiatives
• Collaborative, senior-level environment with real influence on system evolution

For additional details, please do reach out via:

📧 vuk.susa-stupar@nicollcurtin.com

📞+41 43 508 26 71