The client is a global technology organization dedicated to building secure, scalable, and inclusive online experiences. Our teams work across trust, safety, operations, and product excellence to support a diverse community of users, creators, and partners worldwide.
THIS IS A 12-MONTH CONTRACT POSITION SUBJECTED TO CONVERSION OR EXTENSION BASED ON PERFORMANCE AND BUSINESS NEEDS.
We’re seeking a detail-oriented and solutions-driven operations professional to join a high-impact team supporting some of the most prominent public figures and media partners in the digital space. If you’re passionate about protecting online communities, resolving complex issues, and driving process improvements—this is a unique opportunity to make a real difference.
What You’ll Do:
- Act as a key point of contact for escalated partner issues resolving them quickly, empathetically, and accurately.
- Handle integrity-related cases such as account access issues and impersonation threats, especially involving high-profile individuals.
- Partner cross-functionally with operations, legal, engineering, product, and external stakeholders to deliver seamless solutions.
- Monitor and respond to ticket volumes, identifying fraud patterns and process gaps before they become critical.
- Work independently and think creatively to troubleshoot edge-case scenarios that don’t fit into neat boxes.
- Support vendors and team members with expert guidance and workflow insights.
- Contribute to internal projects focused on improving support quality, training, and efficiency.
What We’re Looking For:
- Minimum 3 years of experience in a client-facing support or escalation management role, preferably within technology, trust and safety, or platform operations.
- Excellent communication skills with the ability to tailor messaging for different audiences, including external partners and internal cross-functional teams.
- Strong problem-solving capabilities with a proactive mindset and a commitment to seeing issues through to resolution.
- Ability to work effectively in a fast-paced, high-pressure environment with shifting priorities.
- Comfortable collaborating with global teams and managing complex workflows with minimal supervision.
Bonus Points For:
- Experience supporting VIPs, public figures, influencers, political candidates, or entertainment/media accounts.
- Prior work in tech startups or global platforms.
- Knowledge of SQL or reporting tools for identifying workflow trends
Why This Role?
You’ll get rare exposure to high-touch operational support at the highest level, helping shape partner experience and digital safety for some of the world’s most recognized personalities. The work is challenging, but incredibly rewarding ideal for someone who thrives on solving problems others can’t.