Scrum Master

Our client, a global eCommerce business is currently seeking a detail-oriented and proactive LMS Admin Support professional to manage and prioritize support requests within their Learning Management System (LMS). This role is responsible for handling user inquiries, troubleshooting system issues, and ensuring seamless LMS functionality. The ideal candidate will have strong problem-solving skills, a customer-focused approach, and the ability to collaborate with internal teams to enhance system performance and user experience. This role is a 12 Month FTC with a potential to extend or become permanent.

Key Responsibilities:

• Manage LMS Support Ticket Queue: Efficiently monitor and prioritize support tickets, ensuring timely responses and resolution of issues.
• Triage & Assign Tickets: Assess incoming requests, determine their urgency and complexity, and assign them to the appropriate team members or handle directly.
• Monitor & Ensure SLA Compliance: Track ticket progress, follow up on outstanding issues, and ensure resolution within established Service Level Agreements (SLAs).
• Analyze & Address Recurring Issues: Identify trends in support requests, develop proactive solutions such as FAQs, user guides, or training materials to reduce repetitive issues.
• User Communication & Support: Provide clear and professional updates to users regarding ticket status, troubleshooting steps, and resolution timelines.
• Collaboration & Escalation: Work closely with IT, HR, and Learning & Development teams to escalate complex technical issues and implement solutions.
• System Maintenance & Optimization: Assist in regular LMS audits, user account management, and configuration updates to ensure optimal system performance.
• Process Improvement: Continuously review and refine the support ticketing process to enhance efficiency, user satisfaction, and overall service quality.
• Documentation & Reporting: Maintain accurate records of support activities, generate reports on ticket trends, and recommend improvements.

Experience Required:

• Bachelor’s degree in Business Administration, Information Systems, Education Technology, or a related field (preferred).
• 1-3 years of experience in administrative support, helpdesk support, or LMS administration.
• Familiarity with Learning Management Systems (e.g., Cornerstone, Moodle, SAP Litmos, SuccessFactors, Workday Learning, or similar).
• Basic troubleshooting of technical issues related to user access, course enrolment, and system errors.
• Knowledge of ticketing tools (e.g., ServiceNow, Zendesk, Jira) is a plus.

To learn more about this position, apply directly or get in touch at Ricky.brereton@nicollcurtin.com

• Collaborate with business leaders to implement strategic people initiatives.
• Work closely with Centres of Excellence, Shared Services, and regional/global HR teams to drive key processes and programs.
• Lead HR projects from inception to execution, monitoring progress and assessing impact.
• Manage Employee Relations (ER) cases end to end, providing guidance and support to people managers.
• Partner with hiring managers and the recruitment team to facilitate hiring decisions and onboarding.
• Provide data-driven insights and analytics reports as needed.
• Support performance management and change management initiatives to drive business success.
• Plan and implement leadership development, rewards, and organizational change initiatives.
• Ensure compliance with local employment laws and regulations while delivering high-quality employee support.

• Strong stakeholder and relationship management skills.
• Proven success in developing and implementing HR programs end to end.
• Analytical mindset with the ability to build data-driven business cases.
• Experience in Employee Relations (ER) and coaching people managers.
• Ability to balance strategic thinking with hands-on execution.
• A results-oriented approach with a track record of driving continuous improvement.

• Degree in Human Resources or a related field.
• Ideally a member (or working towards membership) of the Chartered Institute of Personnel and Development (CIPD).

• Responsible for the coordination and completion of project/program.
• Oversees all aspects of projects/program.
• Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project/program.
• Prepares reports for upper management regarding status of project/program.
• May require a bachelor's degree and experience in the field or in a related area.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Relies on limited experience and judgment to plan and accomplish goals.
• Performs a variety of tasks.
• Leads and directs the work of others.
• A wide degree of creativity and latitude is expected.

• Bachelor's degree 3+ years of experience in program management
• Fundamental Knowledge of networking
• Experience with Data Centre infrastructure

The Role

Our client, a large investment company, are seeking a highly organized and proactive Receptionist & Office Administrator to join their team in Dublin. This is a full-time, front-of-house role responsible for ensuring the smooth operation of office activities while providing administrative and travel coordination support.

Key Responsibilities:

• Greet and welcome visitors in a professional and friendly manner.
• Manage visitor check-in, notify staff of arrivals, monitor building access, and maintain accurate visitor records.
• Schedule meetings, book conference rooms, and ensure rooms are prepared in advance.
• Answer and direct incoming calls, taking messages as needed.
• Monitor and maintain office supplies, placing orders as required.
• Coordinate with facilities management on building-related issues such as repairs and security.
• Assist with travel arrangements for senior executives.
• Support the planning and execution of company events and activities.
• Ensure adherence to health and safety guidelines.
• Manage ad hoc tasks and provide general administrative support as needed.

Skills & Experience:

• Minimum 2 years of experience in a corporate receptionist or office administrator role.
• Experience working in a fast-paced corporate environment.
• Strong attention to detail with the ability to multitask effectively.
• Professional and enthusiastic approach to work.
• Excellent communication skills, both written and verbal.
• Strong client-facing skills with a friendly and professional demeanor.
• Proven ability to manage tasks and meet deadlines efficiently.
• Team player with excellent interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Experience booking and coordinating travel for senior executives is highly desirable.

To learn more about this position, apply directly or get in touch at Ricky.brereton@nicollcurtin.com

Our client, a Glob al eCommerce business, are looking for a detail-oriented and highly organized Operations Recruiting Coordinator (RC) to join their dynamic recruiting team on a 6 Month FTC. In this role, you will play a crucial part in managing the hiring process and building strong relationships with candidates, often serving as their first point of contact. The ideal candidate is an organizational expert who thrives in a fast-paced environment, communicates effectively with both internal and external stakeholders, and adapts quickly to changing priorities. If you’re eager to gain experience in a top-tier recruiting organization, this is a fantastic opportunity to grow your career.

Key Responsibilities:

• Schedule interviews and phone screenings, coordinating directly with candidates and hiring managers—including travel arrangements for visiting candidates.
• Maintain and update candidate records and job postings in recruiting systems, ensuring accuracy and consistency.
• Provide timely follow-up communication to candidates regarding their application status via phone and email.
• Track recruiting activities and generate weekly reports on candidate status.
• Organize and facilitate post-interview debrief meetings, including preparing relevant materials.
• Identify opportunities to enhance the candidate experience and improve scheduling efficiency.
• Support additional recruiting activities and administrative tasks as needed.

Required Qualifications:

• Previous experience as a Recruiting Coordinator or in a similar role.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Bachelor’s degree or equivalent experience.

Preferred Qualifications:

• Exceptional attention to detail, organizational skills, and ability to multitask.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced, ever-changing environment.

To learn more about this role, apply directly or get in touch at Ricky.brereton@nicollcurtin.com

We are seeking a highly organized and detail-oriented Administrative Assistant to provide dedicated support to the Program Management Office (PMO) and Construction Management Teams. This role will support various teams across EMEA, handling key administrative tasks to ensure smooth operations and project efficiency.

Key Responsibilities

• Provide administrative support to the PMO and Construction Management teams.
• Manage contractor onboarding, including arranging training and issuing security badges.
• Maintain and update the Construction Wiki, ensuring content is accurate and up to date.
• Execute the change management process in Procore, ensuring relevant data is uploaded for financial review before invoice approvals.
• Gather and analyze data, pull documents, and create reports for leadership.
• Use Microsoft Office tools (Excel, Word, PowerPoint) to organize information, apply formulas, and generate insights.
• Conduct deep dives into project information, ensuring accuracy and alignment with business objectives.
• Support special projects and one-off initiatives as assigned.

Required Skills & Experience

• Proven experience in administrative support, preferably within a PMO or construction-related environment.
• Strong proficiency in Microsoft Excel (formulas, calculations, and data manipulation).
• Experience pulling documents, analyzing data, and building reports.
• Excellent organizational and multitasking skills, with the ability to manage competing priorities.
• Ability to work independently, take initiative, and proactively solve problems.
• Strong communication skills and ability to collaborate across multiple teams.

Our client, is seeking a Senior Business Analyst to join their dynamic team, operating within an Agile framework as part of the Customer Solutions Chapter. You will play a pivotal role in our Intelligent Automation product area, specifically within the Contact Center AI squad.

Responsibilities:

• Collaborate closely with squad leaders to provide product leadership and management.
• Prioritize iterative product releases to enhance customer experience.
• Develop and refine Epics, Themes, and Features into actionable user stories.
• Manage backlog and assist with prioritization.
• Facilitate demos of sprint deliverables and conduct impact analysis.
• Act as a Subject Matter Expert to support business partners across different functions.
• Communicate effectively to ensure alignment across multiple teams and stakeholders.
• Lead organizational readiness activities and address obstacles related to product delivery.
• Utilize Agile methodologies and tools such as Jira for backlog management.
• Stay abreast of internal and external market trends to inform product strategy.

Requirements:

• Bachelor’s degree preferred.
• Proficiency in business analysis methodologies, including data analysis and user acceptance testing.
• Strong leadership, negotiation, and conflict resolution skills.
• Excellent communication and facilitation abilities.
• Agile mindset with experience in Agile backlog management tools.
• Ability to prioritize and manage multiple competing priorities effectively.
• Proficiency in MS Word, Excel, and PowerPoint.
• Customer-centric approach with a focus on delivering high business value.

• Strong proficiency and experience with encouraging Agile behaviors, reinforcing practices, norms, ceremonies, and supporting the overall Squad performance and efficiency
• Agile/Scrum Fundamentals – WHY and HOW
• Understanding of JIRA/Kanban boards
• Identifying team improvement opportunities and looking externally for best practices to support continuous improvement
• Leading and coordinating logistics for Agile ceremonies and practices, e.g., backlog maintenance, sprint planning, daily scrum, and retrospectives
• Ensuring all work is tracked in the backlog and accurately balanced across team members
• Maintaining and updating the Squad's process metrics and artifacts to ensure accurate and clear communications to partners
• Experience acting as or partnering with the Scrum Master leading teams
• Bachelor’s degree/undergraduate degree/equivalent required
• Certified Scrum Master (CSM) required

Key Responsibilities:

The successful candidate will be responsible for, but not limited to:

• Designing single PCBs or complete instruments, incorporating microprocessors, power, and analog components.
• Building and testing prototypes, debugging issues, and preparing documentation for manufacturing and support.
• Collaborating with senior engineers and following technical guidance to ensure high-quality design and development.

Objectives of the Role:

• Participate in the design and development of hardware products, including circuit boards, components, and systems, while adhering to industry standards and best practices.
• Develop and maintain hardware design, testing, and quality control documentation.
• Work closely with cross-functional teams, including design, development, and customer support, to provide feedback on product design, performance optimization, and manufacturability.

Essential Requirements:

• Strong analytical and problem-solving skills with attention to detail and precision.
• Knowledge of hardware design principles, testing tools, equipment, and techniques (primarily PCB design).
• Solid understanding of analog and digital circuit principles.
• Experience with circuit design software such as KiCAD, Altium, or PADS.
• Hands-on experience with programming languages like Python or Bash for automation tasks.
• Self-motivated, practical mindset with the ability to work independently.
• Proficiency in English (C1 level).
• Bachelor’s degree in Electrical or Electronic Engineering or a related field.
• Strong communication and teamwork skills.

Desirable Skills:

• Familiarity with version control systems (e.g., Git).
• Experience with EMC testing.
• Understanding of hardware regulatory requirements, such as FCC and CE compliance.
• Knowledge of smart grid principles and three-phase electrical grids.
• Experience with electrical circuit simulation tools.

• Lead individual components of complex, client-facing implementations, requiring development, operational model adjustments, and cross-functional collaboration.
• Gather, understand, document, and communicate requirements clearly.
• Ensure that solutions meet customer needs and expectations.
• Develop and manage detailed project plans.
• Ensure governance, planning, and tracking mechanisms are in place to meet project objectives.
• Monitor project costs to ensure adherence to budget.
• Manage third-party providers and vendors effectively.
• Maintain detailed project logs, including risks, issues, assumptions, and decisions; manage and escalate as needed.
• Oversee change requests and address scope creep.
• Provide internal project progress reports and maintain clear communication with all stakeholders.

• Proven experience in project management and successful project delivery.
• Knowledge of the payments gateway market.
• Experience managing third-party providers.
• Strong technical understanding with the ability to apply logical thinking to problem-solving.
• Excellent interpersonal and communication skills, including presentation skills.
• Ability to foster collaborative relationships both internally and externally.
• Proficiency with Microsoft Office applications.
• Familiarity with the software development lifecycle.
• Previous consulting experience is a plus.

• Degree or equivalent in Computer Science, Engineering, or a related field
• 6+ years of industry experience in a software development environment and 4+ years of experience in a Scrum Master role
• Experience in large-scale software projects, particularly in requirements gathering and systems analysis and design (preferred but not essential)
• Familiarity with full-stack software technologies (web, middle-tier, database) and/or service-oriented architecture is a plus
• Proficiency and experience with agile practices, processes, and artifacts, and the ability to apply Scrum methodologies in a software development environment
• Strong ability to interpret agile metrics to identify and drive improvement opportunities, with a proven passion for mentoring and supporting teams
• Experience using tools such as JIRA and JIRA Align, with an in-depth understanding of JIRA Scrum Boards
• Experience working in a scaled agile environment, collaborating with other Scrum Masters, Squad Leaders, and teams to ensure work is planned, aligned, and dependencies are managed
• Expertise in tracking and reporting on team progress within a scaled agile environment
• Scrum Master certification (CSM/PSM) preferred
• Financial services experience is a bonus but not required

• Serve as the Scrum Master for a squad responsible for providing an optimized authorization experience for users, clients, and the business. The squad is distributed across multiple locations, including Ireland and the US.
• Guide the squad in agile values, practices, and processes to ensure the team remains fully functional, productive, and focused on sprint goals.
• Facilitate all Scrum events, including sprint planning, daily Scrum, sprint reviews, and sprint retrospectives.
• Collaborate with the squad and the product area to resolve challenges and remove impediments.
• Participate in scaled agile events, such as Scrum of Scrums, and occasionally facilitate or coordinate these events.
• Engage in your Scrum Master chapter, contributing to and driving best practices.
• Build positive relationships within and across teams.

The Role

I'm currently working with a leading Irish Law Firm who are seeking an experienced E-Discovery Project Manager to join a growing Data Solutions Group. Reporting to the Head of the Data Solutions Group, the successful candidate will work on a variety of projects, including discovery reviews, Data Subject Access Requests, and Regulatory Investigations. This role involves managing and overseeing all aspects of data projects, including workflow design, budget tracking and reporting, team supervision, and communication with legal teams regarding progress and key decisions.

Responsibilities

• Plan, execute, and close projects, ensuring they meet client requirements and are delivered on time and within budget.
• Oversee the collections process, workflow design, and all steps to production under the supervision of senior team members.
• Supervise review team members, ensuring quality control and adherence to key deadlines throughout the project lifecycle.
• Collaborate with internal legal teams to review and implement key decisions related to workflows and processes.
• Prepare detailed reports and progress updates for legal teams and clients.
• Create fee estimates, manage project budgets, and ensure financials are accurately tracked and reported at agreed intervals.
• Keep senior team members fully informed on all stages of projects.
• Support team development, including identifying growth opportunities, demonstrating review platforms, and customizing workspaces and workflows for specific mandates.

Requirements

• 2–4 years of experience in e-discovery project management.
• Proficiency with e-discovery platforms such as Relativity.
• Proven experience managing review teams and tracking outputs.
• Ability to manage multiple projects simultaneously to successful completion.
• Strong written and verbal communication skills.

If you would like to learn more about this position, apply directly or get in touch at Ricky.brereton@nicollcurtin.com

• Bachelor’s degree in business, facilities management, architecture, engineering, or a related field is preferred.
• A graduate degree in a related field is desirable.
• 10+ years of progressive real estate management experience is preferred.

• Strong expertise in project management, property and asset management, facilities management, real estate finance, and leasing, with particular strength in at least one area.
• Ability to navigate ambiguity and drive effective solutions.
• Exceptional oral communication and listening skills.
• A customer service mindset with the ability to build strong relationships.
• Quick thinking and composure during stressful or emergency situations.

• Leading a team to provide high-quality services that enable business success.
• Overseeing daily facilities management functions, including operational risk management, vendor management, critical infrastructure, repairs, amenities, cleaning, landscaping, and more.
• Ensuring outsourced teams deliver quality property and facilities management services while focusing on risk mitigation and operational excellence.
• Overseeing financial stewardship, including expense reviews, budget tracking, and cost control in collaboration with finance teams.
• Developing and presenting annual and multi-year regional operating and infrastructure plans to senior leaders.
• Collaborating with other teams to align priorities, implement regional programs and projects, and maintain consistent engineering standards.
• Building partnerships with security, infrastructure, and resiliency teams to ensure contingency needs are met during disruptions.
• Supporting sustainability efforts by implementing environmentally friendly initiatives.
• Drafting and communicating action plans for building disruptions or campus projects.