Are you an experienced Customer Service / Loyalty Specialist with strong communication skills and a passion for delivering high-quality customer solutions?
A leading telecommunications company in Zurich is currently building a new team and is looking for an Advanced Customer Loyalty Consultant to support the ramp-up phase of their loyalty operations.
In this role, you will handle complex customer inquiries that cannot be resolved by first-level support. You will work across multiple systems, analyze cases independently, coordinate with IT where required, and ensure professional, solution-oriented customer communication — both in writing and by phone.
Your responsibilities will include:
- Handling complex loyalty program inquiries beyond first-level customer service
- Independently analyzing cases and developing structured, customer-oriented solutions
- Acting as the first point of contact for 2nd-level inquiries
- Performing checks in multiple systems (e.g. CRM, workflow, ticketing, Clarify, Techsee)
- Creating and managing IT tickets when required
- Maintaining and managing the Loyalty Input Queue
- Ensuring efficient, timely, and high-quality processing of requests
- Driving continuous improvement of existing business and system processes
- Communicating professionally with customers in writing and by telephone
To succeed in this role, you should bring:
- Experience in call center and customer service environments
- Completed training in the customer service area
- Very strong IT skills, especially in Microsoft Office, CRM, workflow, call center and ticketing systems
- Excellent communication skills and customer orientation
- High resilience, flexibility, and enthusiasm
- Strong analytical thinking and structured working style
- Ability to manage difficult customer situations diplomatically and professionally
- Enjoyment of customer interaction via telephone and written communication
- Fluent German is essential; English required, French and Italian are a plus
Key information:
- Location: Zurich
- Workload: 100%
- Duration: 6 months (extension & internalisation possible)
- Start: March 2026
For more information, please feel free to reach out:
📩 Sava.Ocokoljic@nicollcurtin.com
📞+41 43 508 95 78