• Handle and resolve escalated customer issues received through various channels within defined service timelines
• Review case details and supporting information to form objective assessments and propose appropriate resolutions
• Work with cross-functional teams to implement recovery actions and ensure closure of cases
• Monitor patterns in customer feedback to identify systemic issues and recommend corrective measures
• Support initiatives aimed at improving service delivery and reducing repeat issues
• Manage complex or high-impact cases involving third parties, including participation in dispute resolution forums where required
• Produce regular reporting on case volumes, trends, and insights for internal stakeholders
• Assist with departmental initiatives or projects as assigned
• Remain adaptable to take on different responsibilities within the broader customer function when needed

• At least 2 years of relevant experience in customer operations, service recovery, or issue resolution
• Tertiary education in a relevant discipline or equivalent practical experience
• Strong communication skills, both written and verbal; ability to engage diverse stakeholders
• Detail-oriented with sound judgement and problem-solving capabilities
• Able to work independently while maintaining a high level of accuracy
• Resilient and composed when handling sensitive or complex situations
• Familiarity with customer service environments; industry knowledge is a plus
• Comfortable using digital tools and systems for reporting and workflow management

Key Responsibilities

• Drive initiatives to increase adoption and effectiveness of conversational platforms by identifying user needs and improving functionality
• Work closely with internal stakeholders to gather feedback, refine user journeys, and enhance interaction design
• Coordinate with teams across design, technology, and operations to address gaps and optimise digital experiences
• Support awareness and adoption efforts through internal engagement sessions, campaigns, and demonstrations
• Develop user-facing communications related to updates, enhancements, or new features
• Oversee chatbot content and performance, including monitoring key metrics and identifying areas for optimisation
• Refine conversational flows to improve accuracy, clarity, and user satisfaction
• Analyse usage trends and behavioural patterns to inform improvements in design and response handling
• Ensure content consistency across digital channels, aligning with broader knowledge bases and communication templates
• Maintain documentation such as process guides, workflows, and updates to support ongoing operations
• Support additional initiatives or projects as required

Requirements

• Diploma or degree in a relevant discipline
• Relevant experience in a similar function
• Hands-on experience working with data, reporting, or digital platforms
• Familiarity with basic analytics tools (e.g. spreadsheets or reporting dashboards) and ability to interpret insights
• Understanding of conversational tools, chatbot frameworks, or digital engagement platforms
• Exposure to customer service or CRM systems is beneficial
• Experience in regulated or customer-centric industries is an advantage

Key Responsibilities

• Establish and maintain strong relationships with senior client stakeholders, acting as a strategic point of contact
• Identify commercial opportunities and develop tailored marketing and media approaches to support client objectives
• Oversee campaign lifecycle activities, including planning, execution, and ongoing performance refinement
• Partner with internal teams across creative, analytics, product, and operations to deliver integrated solutions
• Gather and share client and market insights to support continuous improvement of offerings and strategies
• Prepare and present proposals, recommendations, and performance updates to senior decision-makers

Requirements

• Extensive experience in client management, digital marketing, media, or related commercial roles
• Demonstrated ability to manage and grow relationships with large or complex organizations
• Solid understanding of the digital advertising landscape, including data-driven and programmatic approaches
• Experience engaging with technology-focused clients is advantageous
• Strong interpersonal, communication, and influencing skills
• Ability to work across multiple stakeholders in a fast-paced, matrixed environment
• Proactive mindset with strong problem-solving and analytical capabilities

Additional Advantage

• Exposure to major digital advertising platforms and tools
• Experience in consultative, solution-oriented sales environments
• Awareness of regional market trends within Asia-Pacific

Responsibilities

• Develop and manage relationships with clients and partners, gaining a strong understanding of their commercial goals and challenges.
• Provide guidance on marketing and engagement approaches across the customer lifecycle to drive sustainable growth.
• Interpret performance data to uncover trends, diagnose issues, and shape practical recommendations.
• Introduce and embed a range of technology-driven solutions, such as automation tools and advanced digital capabilities, to improve efficiency and user experience.
• Facilitate regular business reviews, sharing insights and forward-looking strategies with key decision-makers.
• Work in partnership with internal teams to coordinate and deliver cohesive solutions aligned to client needs.
• Oversee the implementation of agreed plans, ensuring quality delivery and positive client outcomes.

Requirements

• Background in digital marketing, consulting, account management, or similar client-facing roles.
• Comfortable working with data to support decision-making and strategy development.
• Demonstrated ability to build credibility with stakeholders and manage ongoing client relationships.
• Experience contributing to cross-team initiatives or projects.
• Strong communication skills, with the ability to convey ideas clearly to different audiences.
• Able to prioritise effectively and operate in a dynamic, fast-moving environment.

We are looking for an experienced Program Manager to support the delivery of creative and marketing projects across multiple markets. This role will work closely with internal teams and external partners to ensure projects are delivered effectively and aligned with business goals.

Key Responsibilities

• Manage end-to-end delivery of creative and marketing projects
• Act as the main point of contact for internal stakeholders and external partners
• Coordinate resources and timelines across multiple projects
• Define project scope, objectives, and delivery plans
• Prioritise tasks and manage competing deadlines
• Monitor progress and escalate risks or issues when needed
• Ensure quality and consistency across deliverables
• Support planning and execution of marketing initiatives

Requirements

• Degree or equivalent experience in a relevant field
• Experience in project or program management within marketing, creative, or digital environments
• Ability to manage multiple stakeholders and work cross-functionally
• Strong organisational and problem-solving skills
• Experience working on integrated marketing or creative campaigns is preferred
• Strong communication skills in English; additional regional language skills are a plus

A global financial services organisation is seeking an experienced Business Analyst to support initiatives within its middle office technology landscape. This role focuses on enhancing systems and processes across capital markets products, including structured instruments and foreign exchange.

You will work closely with cross-functional teams to drive system improvements, streamline workflows, and support ongoing transformation initiatives.

Key Responsibilities

• Gather and document business and system requirements across stakeholders
• Support system enhancements and process improvements
• Analyse workflows, data flows, and system integrations to identify gaps
• Produce key documentation (e.g. functional specs, test cases, process maps)
• Collaborate with technical teams to ensure solution feasibility
• Ensure alignment with risk, control, and compliance standards

Requirements:

• At least 7 years of experience in business or systems analysis within financial services
• Strong understanding of Structured Products
• Familiarity with middle office processes and trade lifecycle
• Experience working in Agile environments
• Working knowledge of SQL and system integrations (e.g. APIs, data formats)
• Strong analytical, communication, and stakeholder management skills
• Ability to work independently in a fast-paced environment

Product Specialist

We are seeking a senior Product Specialist (FX Derivatives) to join the Wealth Technology team in leading international bank with a strong presence across Asia, offering innovative wealth management and digital banking solutions to a global client base.

In this role, you will bridge business and technology, managing and enhancing FX derivatives platforms to deliver scalable, reliable, and compliant solutions. You will work closely with product, engineering, and stakeholders to drive platform performance, support new feature delivery, and ensure alignment with business and regulatory requirements.

Responsibilities

• Manage and optimise FX derivatives platforms to ensure performance, stability, and reliability
• Collaborate with product owners and engineering teams to deliver new features, enhancements, and continuous improvements
• Ensure platform capabilities meet business needs and regulatory requirements
• Troubleshoot and resolve technical issues, maintaining high system integrity
• Support system upgrades, patching, and ongoing maintenance activities
• Conduct testing and validation of new releases to ensure quality delivery
• Partner with cross-functional teams to ensure seamless integration and data accuracy
• Support risk, compliance, and security standards across all platform activities

• 8 years of experience in financial services, with strong exposure to FX derivatives products and platforms
• Solid understanding of capital markets and wealth management products
• Experience working in agile environments (Scrum)
• Strong SQL skills and proficiency in tools such as Excel and PowerPoint
• Familiarity with tools such as Azure DevOps (ADO) and Confluence
• Knowledge of REST APIs and system integrations
• Strong analytical, problem-solving, and stakeholder management skills
• Experience in software change request management
• Experience with margin management systems is a plus

Location: Kuala Lumpur, Malaysia

We’re hiring for Mobile Platform Partnerships Lead for a Global Tech Company building immersive social and gaming experiences on mobile. Their team is focused on growing a next-gen platform that connects developers and players worldwide.

This role will lead strategic partnerships with game developers and content creators, with a strong focus on the Greater China Region and additional global coverage.

What you’ll do:

• Build and grow relationships with leading mobile, PC, console, and emerging platform developers
• Guide partners in adopting new platform features and help them succeed long term
• Represent the platform in senior stakeholder meetings
• Work closely with Product, Engineering, Marketing, and Policy teams to support partner needs
• Track performance metrics and market trends to shape partnership strategy
• Identify and onboard new developers across GCR and other key regions
• Resolve operational challenges and advocate internally for partner priorities

What we’re looking for:

• 8+ years in partnerships, business development, or account management within gaming or related industries
• Strong knowledge of the gaming ecosystem (mobile, PC, console, or platforms like Roblox/Minecraft)
• Experience working across functions and influencing senior stakeholders
• Analytical, clear communicator, and confident presenter
• Comfortable supporting APAC and EMEA time zones

Experience navigating iOS/Android ecosystems and working with developers in GCR is highly valued. Familiarity with AI-driven workflows is a plus.

This is a 6-month contract (parental leave) based in Singapore.

📍 Role Overview

We are looking for a Senior Data Engineer with strong hands-on experience in Scala, Spark, and PySpark to design, build, and optimize scalable data pipelines. The ideal candidate has worked on migration projects, operates in DevOps-driven environments, and is comfortable leveraging AI tools such as GitHub Copilot to enhance productivity.

This is a highly technical, hands-on role focused on large-scale data processing and engineering.

🔧 Key Responsibilities

• Design, develop, and maintain scalable data pipelines using Spark

• Develop production-grade applications using Scala and PySpark

• Participate in data platform migration initiatives

• Optimize Spark jobs for performance and scalability

• Implement automation and deployment pipelines in a DevOps environment

• Develop and maintain shell scripts for operational tasks

• Use AI-assisted tools such as GitHub Copilot to improve development efficiency

• Troubleshoot complex data and performance issues

• Collaborate with cross-functional teams to deliver high-quality data solutions

✅ Mandatory Skills & Experience

• Strong hands-on experience with Spark

• Solid development experience in Scala

• Proven experience in PySpark

• Experience with Shell scripting

• Prior involvement in migration projects (legacy to modern platforms, on-prem to cloud, etc.)

• Exposure to DevOps practices (CI/CD, version control, automation)

• Familiarity with AI tools such as GitHub Copilot

• Strong analytical and problem-solving skills

We’re hiring a Technical Researcher to join a Global Tech Company that supports a large-scale membership and billing platform used by millions of subscribers worldwide.

This role sits within a specialized Technical Research team that works closely with Product, Engineering, Billing, and Payments teams to resolve complex customer issues and drive long-term fixes. This is not a helpdesk or service desk role. It’s an advisory, investigation-focused position with strong stakeholder exposure.

Requirements

• Own end-to-end technical escalations coming from customer support partners
• Investigate complex membership, billing, payment, and account-related issues not covered by standard knowledge bases
• Translate customer pain points into clear insights for Product and Engineering teams
• Act as a trusted advisor to the customer support organization
• Partner closely with cross-functional stakeholders across Product, Engineering, Billing, and Payments
• Advocate for permanent fixes, not temporary workarounds
• Manage escalations via Zendesk (no phone-based support)

Responsibilities

• 5+ years of experience in technical research, systems analysis, business analysis, or a similar role
• Strong background in membership, billing, payments, or finance-related systems
• Proven experience managing incidents and escalations in complex environments
• Strong judgment, curiosity, and problem-solving skills
• Comfortable analyzing data to identify patterns and root causes
• SQL experience is a plus (not required)
• Experience in fintech or a similar tech-driven industry is a strong advantage

This is an initial 6-month contract with high potential for extension or conversion, based on business needs and performance.

We are supporting a Global Technology Company that builds tools helping businesses connect with customers and grow through messaging and digital commerce across widely used apps.

They are looking for an experienced Regional Partner Manager (Messaging & Commerce) to support two regional partnership portfolios. Business Messaging across the Greater China Region (GCR) and Commerce partnerships in Japan.

Responsibilities

• Support regional Partner Managers in executing go-to-market plans with priority partners
• Enable partners through onboarding, training, and product education (including API-based solutions)
• Track pipelines, milestones, and partner action plans to ensure strong follow-through
• Manage partner issues and escalations by working with Product, Engineering, and Operations teams
• Identify growth opportunities within the messaging and commerce ecosystem
• Gather partner and market insights and translate them into clear internal recommendations
• Support partnership operations such as programs, incentives, and launch coordination

Requirements

• Experience in partnerships, business development, or partner management within tech ecosystems (e.g. messaging, SaaS, platforms, APIs, commerce, ad tech)
• Strong execution skills: planning, tracking, and stakeholder coordination
• Comfortable working cross-functionally to resolve issues and move initiatives forward
• Able to analyze data, spot trends, and turn insights into action
• Highly organized, proactive, and clear in communication
• Business-level Mandarin and Japanese
• Familiarity with GCR messaging and/or Japan commerce landscapes is a strong advantage

Nice to Haves

• Experience with platform or API integrations
• Exposure to messaging platforms and/or commerce ecosystems
• Confidence engaging senior external partners

This is an initial contract role with potential for extension or conversion depending on business needs & performance.

• Lead and execute end-to-end OIG implementations with a strong emphasis on hands-on configuration, customization, and integration for complex enterprise environments.
• Drive application onboarding projects for a variety of systems (e.g., HR, ERP, CRM, custom apps), covering both out-of-the-box and custom connectors. This includes:
  • Analysis of application requirements and mapping to OIG connectors.
  • Development of custom connectors and adapters where standard options do not suffice, including ICF based framework.
  • Implementation of automated provisioning, deprovisioning, and access certification workflows.
  • Integration with authoritative sources (e.g., HRMS) and target systems (e.g., databases, directories, SaaS platforms).
  • Building and configuring OIG SOA workflows, approval policies.
  • Developing custom UI components for OIG self-service.
• Design and implement IGA use cases on OIG such as:
  • Role-based access control (RBAC) and role mining.
  • User lifecycle management (joiner, mover, leaver processes).
  • Access request and approval workflows tailored to business needs.
  • Periodic access reviews and compliance reporting.
• Hands-on troubleshooting and optimization of OIG components, including connectors, SOA workflows, and scheduled jobs.
• Customize OIG functionality such as:
  • Using Java, Groovy, or other supported scripting languages to address unique business requirements.
  • Hands on experience with REST APIs, web services, event handlers, validation plugins and scheduled tasks.
  • Hands on experience with Oracle BI Publisher based audit reports.
  • Hands on experience in building custom Oracle SOA composites for workflows.
  • Ability to reuse existing code and extend frameworks.
• Collaborate with application owners, business stakeholders, and IT teams to gather requirements, manage expectations, and ensure successful onboarding and adoption of identity governance processes.
• Lead stakeholder workshops and status meetings, providing clear communication on project progress, risks, and mitigation strategies.
• Develop and maintain detailed documentation for onboarding processes, customizations, and operational procedures.
• Advise on best practices for OIG upgrades, patching, and understanding of other IAM technologies (e.g., SailPoint, Okta, Microsoft Entra, etc.) as needed.

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Minimum 5 years of hands-on experience with Oracle Identity Governance (OIG v 11 and above), including direct involvement in application onboarding, version upgrades and IGA use cases implementation.
• Proven track record of delivering complex OIG integrations across multiple application types and environments.
• Strong programming/scripting skills for OIG customization (Java, Groovy, etc.).
• Experience managing stakeholders at all levels, from technical teams to business leaders.
• Excellent communication, documentation, and project management skills.
• Relevant certifications (e.g., Oracle, CISSP, CISM) are a plus.

• Lead and execute end-to-end OIG implementations with a strong emphasis on hands-on configuration, customization, and integration for complex enterprise environments.
• Drive application onboarding projects for a variety of systems (e.g., HR, ERP, CRM, custom apps), covering both out-of-the-box and custom connectors. This includes:
  • Analysis of application requirements and mapping to OIG connectors.
  • Development of custom connectors and adapters where standard options do not suffice, including ICF based framework.
  • Implementation of automated provisioning, deprovisioning, and access certification workflows.
  • Integration with authoritative sources (e.g., HRMS) and target systems (e.g., databases, directories, SaaS platforms).
  • Building and configuring OIG SOA workflows, approval policies.
  • Developing custom UI components for OIG self-service.
• Design and implement IGA use cases on OIG such as:
  • Role-based access control (RBAC) and role mining.
  • User lifecycle management (joiner, mover, leaver processes).
  • Access request and approval workflows tailored to business needs.
  • Periodic access reviews and compliance reporting.
• Hands-on troubleshooting and optimization of OIG components, including connectors, SOA workflows, and scheduled jobs.
• Customize OIG functionality such as:
  • Using Java, Groovy, or other supported scripting languages to address unique business requirements.
  • Hands on experience with REST APIs, web services, event handlers, validation plugins and scheduled tasks.
  • Hands on experience with Oracle BI Publisher based audit reports.
  • Hands on experience in building custom Oracle SOA composites for workflows.
  • Ability to reuse existing code and extend frameworks.
• Collaborate with application owners, business stakeholders, and IT teams to gather requirements, manage expectations, and ensure successful onboarding and adoption of identity governance processes.
• Lead stakeholder workshops and status meetings, providing clear communication on project progress, risks, and mitigation strategies.
• Develop and maintain detailed documentation for onboarding processes, customizations, and operational procedures.
• Advise on best practices for OIG upgrades, patching, and understanding of other IAM technologies (e.g., SailPoint, Okta, Microsoft Entra, etc.) as needed.
•  

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Minimum 8 years of hands-on experience with Oracle Identity Governance (OIG v 11 and above), including direct involvement in application onboarding, version upgrades and IGA use cases implementation.
• Proven track record of delivering complex OIG integrations across multiple application types and environments.
• Strong programming/scripting skills for OIG customization (Java, Groovy, etc.).
• Experience managing stakeholders at all levels, from technical teams to business leaders.
• Excellent communication, documentation, and project management skills.
• Relevant certifications (e.g., Oracle, CISSP, CISM) are a plus.

• Design and develop IAM workflows for SSO, MFA, federation, and risk-based authentication using ForgeRock/ PingOne AIC
• Customize ForgeRock components including UI, authentication nodes, and scripting (OIDC, OAuth2)
• Install, configure, and support ForgeRock / PingOne Identity Cloud environments
• Implement identity provisioning and deprovisioning using ForgeRock OpenIDM
• Integrate IAM solutions with enterprise applications via REST, Java, and JavaScript
• Work with LDAP/ Active Directory and relational databases
• Prepare design documentation and test cases
• Support IAM deployments on application servers (WebLogic, WebSphere, Tomcat, Apache)
• Manage SSL certificates (creation, deployment, renewal)
• Work within Agile and DevOps environments

• 5–7 years of hands-on experience with ForgeRock/ PingOne AIC
• Strong understanding of SSO, SAML, OAuth2, OIDC, MFA, and access management
• Proficiency in Java, Groovy, and JavaScript for IAM customization
• Experience with LDAP, Active Directory, and databases (Oracle, MSSQL, MySQL)
• Knowledge of REST-based IAM integrations
• Experience with ForgeRock OpenIDM is advantageous.

• Develop and maintain full stack web application backend and frontend
• Implement CICD pipeline to streamline development and release processes
• Integrate tools such as version control system build automation tool testing framework and development tools into the software development lifecycle
• Troubleshoot and resolve issues related to tool integration
• Familiarity with cloud services and infrastructure management
• Design and implement secure automation solutions
• Maintain or set up monitoring toolss notifications and analytics
• Maintain version control systems and configuration management tools
• Lead the design, implementation, and maintenance of RedHat Linux environments
• Experience in automation scripts and use of Ansible for system configuration and orchestrations
• Provide virtualization and containerization solutions using VMware and RedHat Openshift
• Expert in support and troubleshooting for critical system issues
• Coordinate with the development team and architects to facilitate continuous integration and delivery pipeline
• Adhere to industry standards and best practices

• Worked on the Linux platform
• Experienced as full stack developer with a strong background in tool integration
• Experienced in programming languages and frameworks such as HTMLCCS JavaScript, Java, Python Nodejs Angular, etc
• Familiarity with database MYSQL MongoDB webserversApache and UIUX design
• Handson experience of Ansible for automation and configuration management
• Experienced with OpenShift for container orchestration and management
• Experience in VMware infrastructure and its integration with physical and cloud environments
• Knowledge on scripting such as shell
• Problem solving ability
• Relevant certification

We’re working with a Global Tech company that builds and runs large-scale server environments. They are currently looking for a Systems Engineer to help build, automate, and maintain reliable server platforms across their full lifecycle. Their work sits behind the scenes, keeping critical infrastructure reliable, automated, and scalable across the full server lifecycle.

Responsibilities

• Build and maintain back-end services, workflows, and automation for server and fleet management
• Support the full server lifecycle: network boot, OS provisioning, firmware updates, monitoring, and decommissioning
• Develop out-of-band management tools in a multi-vendor setup, including state tracking and telemetry
• Write, review, and test code directly on hardware and through automated testing
• Investigate and resolve provisioning, firmware, and network boot issues end to end

Requirements

• 3+ years of hands-on experience in systems or infrastructure engineering
• Strong understanding of TCP/IP and Linux-based systems
• Experience troubleshooting server network boot processes from both network and server perspectives
• Solid scripting and automation skills (Python, Go, Rust, Bash, or Ruby)
• Experience managing large server fleets using tools like Redfish or IPMI
• Practical knowledge of Kubernetes, Docker, or cloud deployment technologies
• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience)
• Linux and/or TCP/IP certifications are a plus

This is a contract role based in Singapore.

• Lead end-to-end technology change delivery, from requirements definition through implementation and release.
• Work closely with business users and operations teams to understand functional needs and translate them into deliverable outcomes.
• Coordinate with development, testing, and support teams to ensure smooth execution and integration.
• Maintain a strong understanding of downstream processing flows and operational dependencies.
• Develop and manage delivery plans, estimates, dependencies, and risks across multiple initiatives.
• Identify delivery bottlenecks, conflicting priorities, and gaps, and proactively drive resolution.
• Oversee functional testing and support user validation activities.
• Engage stakeholders across business, operations, risk, finance, and technology to ensure alignment and transparency.

• Strong background in technology delivery within financial services.
• Experience supporting or delivering change for markets or trading-related systems.
• Solid understanding of end-to-end processing flows and operational impacts of change.
• Hands-on experience in delivery roles such as technology change lead, senior business analyst, or project manager.
• Comfortable working in regional, matrixed environments.
• Experience with both Agile and traditional delivery models.
• Proactive, delivery-oriented mindset with the ability to operate hands-on when required.

• Support market assessment, quantitative analysis, qualitative feedback, and represent the requirements of the market internally with Product Management and Engineering
• Deeply understand advertiser needs/requirements and product risk areas in order to prioritize recommendations to product, engineering, and design teams for new and existing products
• Coordinate cross-functional projects across Meta that build new innovative solutions for advertisers/marketers to ensure that products and solutions are incorporated into the platform in a consistent and strategic manner
• Drive go-to-market strategy for selected products and solutions by coordinating with cross-functional teams to develop client communications, product documentation, and positioning
• Coordinate successful go-to-market activations across multiple internal sales and partnerships teams by crafting effective messaging for a variety of audiences and enabling go-to-market teams at scale 

• Relevant experience in product marketing, preferably within a large, complex Tech company
• Experience collaborating across cross-functional teams and enrolling the necessary leadership support to drive resolution in the context of competing perspectives 
• Analytical, data driven decision-maker with experience using deductive reasoning to simplify and communicate complex issues
• Organizational and people skills and experience setting priorities, problem-solving, multitasking and working independently in a dynamic, rapidly changing workplace
• Communication skills that are effective with technical, business, and external stakeholders
• Bachelor's Degree in Business, Marketing or Creative discipline