Responsibilities:
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Support the development and enhancement of digital product features and customer-facing system modules across multiple channels.
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Translate business needs into clear, structured business requirements, covering both new capabilities and enhancements.
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Conduct detailed analysis of business problems, data, and pain points to support fact-based decision making.
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Define and document target business processes, use cases, and functional / non-functional requirements.
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Ensure proposed solutions are realistic, technically feasible, and aligned to scope, budget, and timeline constraints.
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Perform stakeholder alignment across business, technology, product, design, and compliance functions throughout the delivery lifecycle.
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Define acceptance criteria, support test case creation, and participate in user acceptance testing.
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Produce clear, well-structured documentation of requirements, decisions, assumptions, and outcomes.
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Collaborate cross-functionally with Product, UX/UI, Engineering, Operations, and other internal teams.
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Support Product Owner and Scrum Master in backlog refinement, prioritisation, risk/issue follow up and general delivery support.
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Provide coverage for Product Owner as required.
Qualifications:
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At least 3 years’ experience in a Business Analyst or Product Owner role within digital product or technology delivery environments within Banking, Financial Services industries
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Strong understanding and hands-on experience delivering solutions using agile methodologies.
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Bachelor’s degree in Business, Finance, Technology, or related discipline.