My Client is a leading global technology company shaping digital experiences for millions of users, businesses, and creators worldwide.
THIS IS A 9-MONTH MATERNITY COVER POSITION
We’re seeking a User Experience (UX) Researcher to join a global product team focusing on driving human-centered research that shapes digital products used by millions across APAC and beyond. You’ll collaborate closely with cross-functional partners to uncover insights that guide product design, development, and strategy.
Key Responsibilities
- Collaborate with cross-functional teams like product, design, engineering, and analytics to identify areas where research can make the biggest impact.
- Design and run studies using appropriate methods for each question, ranging from fieldwork and interviews to usability sessions and concept testing.
- Translate findings into clear insights and practical recommendations that influence decisions at product and strategy levels.
- Represent the voice of customers and partners in diverse APAC markets, ensuring cultural and market nuances are reflected in design outcomes.
- Plan, prioritize, and deliver multiple projects in parallel, balancing immediate needs with long-term research roadmaps.
- Partner with external agencies or vendors where needed to support regional or multi-market initiatives.
- Share learnings across teams and contribute to a strong research culture that values collaboration, evidence-based thinking, and curiosity.
Minimum Qualifications
- Bachelor’s degree in a human-behaviour-related field (e.g. Human-Computer Interaction, Psychology, Sociology, Communications, or related discipline).
- At least 3 years of hands-on experience in applied product or UX research.
- Demonstrated expertise in qualitative methods such as interviews, usability testing, and concept evaluation.
- Excellent communication skills with the ability to distil complex insights for non-research audiences.
- Proven ability to manage multiple projects independently in a fast-moving, cross-functional environment.
- Strong track record of turning research outcomes into clear product or design recommendations.
Preferred Qualifications
- Master’s or PhD in a relevant Behavioural or social science field.
- 5+ years of applied research experience across digital products or platforms.
- Familiarity with both qualitative and quantitative research techniques.
- Experience collaborating with product development or marketing teams within digital, tech, or financial services sectors.
- Exposure to multi-market research within APAC and experience managing vendor-led projects.
Ideal Profile
- Passionate about understanding people and improving digital experiences.
- Curious, analytical, and able to connect data with strategic decision-making.
- Collaborative communicator who thrives in a fast-paced, global environment.