Strategic Client Manager

We’re working with a Global Tech company that builds and runs large-scale server environments. They are currently looking for a Systems Engineer to help build, automate, and maintain reliable server platforms across their full lifecycle. Their work sits behind the scenes, keeping critical infrastructure reliable, automated, and scalable across the full server lifecycle.

Responsibilities

• Build and maintain back-end services, workflows, and automation for server and fleet management
• Support the full server lifecycle: network boot, OS provisioning, firmware updates, monitoring, and decommissioning
• Develop out-of-band management tools in a multi-vendor setup, including state tracking and telemetry
• Write, review, and test code directly on hardware and through automated testing
• Investigate and resolve provisioning, firmware, and network boot issues end to end

Requirements

• 3+ years of hands-on experience in systems or infrastructure engineering
• Strong understanding of TCP/IP and Linux-based systems
• Experience troubleshooting server network boot processes from both network and server perspectives
• Solid scripting and automation skills (Python, Go, Rust, Bash, or Ruby)
• Experience managing large server fleets using tools like Redfish or IPMI
• Practical knowledge of Kubernetes, Docker, or cloud deployment technologies
• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience)
• Linux and/or TCP/IP certifications are a plus

This is a contract role based in Singapore.

• Lead and Support client architect team in defining the overall system architecture strategy for the P&C modernization, ensuring scalable, secure, and integrated solutions aligned with business goals
• This resource will closely work with the client’s IT chief architect, business architect, and solution architect, as well as the AMS application support team
• Support the client Architect team in preparing and obtaining approval for data, application, and tech architecture throughoutthe  architecture approval gates
• Manage architectural governance and collaborate with packaged solution vendors to maintain architectural integrity throughout the project lifecycle

• Onshore, Cantonese speaker
• 8+ years of insurance architecture experience, preferably P&C
• Proven experience in architecture gates submission, Business, Data, Application, and technology architecture, with a strong understanding of Insurtech/ insurance policy admin systems
• Strong knowledge of cloud platforms and infrastructure technologies
• Familiarity with the Core system and Generative AI technologies and their practical applications.
• Understand the client’s technical environments

We are seeking an experienced ServiceNow Developer with strong expertise in App Engine development and HRSD module to join our team. This role combines hands-on development with technical leadership responsibilities, guiding junior developers whilst delivering complex ServiceNow solutions.

Key Responsibilities:

• Lead the development and implementation of custom applications using ServiceNow App Engine
• Provide technical mentorship and guidance to junior developers
• Design and develop complex workflows, business rules, and custom applications
• Establish coding standards and best practices for the development team
• Conduct code reviews and ensure quality of deliverables
• Troubleshoot complex technical issues and provide solutions
• Create technical documentation and knowledge base articles
• Participate in architecture discussions and solution design sessions

Required Qualifications:

• Minimum 7 years of ServiceNow development and implementation experience
• Minimum 3 years of hands-on experience with ServiceNow App Engine development and HRSD.
• Current ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist)
• Experience in at least 2 large-scale ServiceNow implementations
• Strong expertise in JavaScript and ServiceNow scripting
• Proven track record of technical leadership and mentoring

Technical Skills:

• Advanced knowledge of ServiceNow App Engine Studio and App Engine Templates
• Expertise in ServiceNow scripting using JavaScript
• Strong understanding of ServiceNow platform capabilities and limitations
• Proficiency in:
  • Business Rules
  • Client Scripts
  • UI Policies
  • UI Actions
  • Workflows
  • Flow Designer
  • Integration Hub
  • Service Portal development
• Experience with source control and deployment tools
• Knowledge of REST/SOAP web services and APIs

Leadership Skills:

• Demonstrated ability to mentor and guide junior developers
• Experience in conducting technical training sessions
• Strong code review and quality assurance skills
• Ability to translate complex technical concepts to non-technical stakeholders
• Experience in estimating development effort and managing technical deliverables

Additional Requirements:

• Experience with Agile development methodologies
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Experience in creating technical documentation

Preferred Qualifications:

• Experience with multiple ServiceNow releases and platform upgrades
• Knowledge of ITIL processes and frameworks
• Experience with performance tuning and optimisation
• Background in implementing ServiceNow best practices and governance
• Additional technical certifications in relevant areas

This role offers an excellent opportunity for an experienced ServiceNow developer to take on technical leadership responsibilities whilst continuing to deliver hands-on development work in a dynamic environment.

About the Role

We are seeking an experienced SAP Consultant/ Specialist to support the design, implementation, and optimization of SAP solutions across various business functions. The role involves working closely with stakeholders to understand business processes, configure SAP modules, and deliver end-to-end solutions that drive efficiency, accuracy, and scalability.
 

Key Responsibilities

• Collaborate with business users and IT teams to gather, analyze, and document business requirements.

• Configure and customize SAP modules (e.g., MM, SD, PP, FI, CO, HCM, SuccessFactors, REFX, PS, BW, ABAP) according to business needs.

• Participate in the full project lifecycle: blueprinting, design, configuration, testing, training, go-live, and post-implementation support.

• Work with cross-functional teams to ensure integration across SAP modules and third-party systems.

• Perform system testing, data migration, and user acceptance testing (UAT).

• Develop and maintain technical documentation and process flows.

• Provide end-user training and ongoing support to ensure system stability and performance.

• Identify opportunities for process improvement, automation, and innovation within SAP.

• Stay updated with SAP best practices, new releases, and emerging technologies (S/4HANA, Fiori, Cloud solutions, etc.).

Requirements

• Bachelor’s Degree in Information Technology, Business, or related field.

• 3–10 years of SAP functional or technical experience in one or more core modules (MM, SD, PP, FI/CO, HCM, SuccessFactors, REFX, PS, etc.).

• Strong understanding of end-to-end business processes and integration points within SAP.

• Proven experience in configuration, testing, and deployment of SAP solutions.

• Excellent analytical, communication, and stakeholder management skills.

• Experience in S/4HANA implementation or migration projects is an advantage.

• SAP certification(s) preferred.
   

Nice to Have

• Exposure to Fiori, BTP, or SAP Cloud Platform.

• Familiarity with Agile or hybrid project methodologies.

• Experience working with multi-country or regional deployments

Responsibilities: 

• Support the development and enhancement of digital product features and customer-facing system modules across multiple channels.

• Translate business needs into clear, structured business requirements, covering both new capabilities and enhancements.

• Conduct detailed analysis of business problems, data, and pain points to support fact-based decision making.

• Define and document target business processes, use cases, and functional / non-functional requirements.

• Ensure proposed solutions are realistic, technically feasible, and aligned to scope, budget, and timeline constraints.

• Perform stakeholder alignment across business, technology, product, design, and compliance functions throughout the delivery lifecycle.

• Define acceptance criteria, support test case creation, and participate in user acceptance testing.

• Produce clear, well-structured documentation of requirements, decisions, assumptions, and outcomes.

• Collaborate cross-functionally with Product, UX/UI, Engineering, Operations, and other internal teams.

• Support Product Owner and Scrum Master in backlog refinement, prioritisation, risk/issue follow up and general delivery support.

• Provide coverage for Product Owner as required.

Qualifications: 

• At least 3 years’ experience in a Business Analyst or Product Owner role within digital product or technology delivery environments within Banking, Financial Services industries

• Strong understanding and hands-on experience delivering solutions using agile methodologies.

• Bachelor’s degree in Business, Finance, Technology, or related discipline.

Join a dynamic consulting team and help deliver ServiceNow solutions that transform IT operations and streamline workflows for leading organizations.

As a ServiceNow Consultant (ITOM), you’ll design, develop, and configure ServiceNow modules — from Discovery and Service Mapping to Event Management — ensuring seamless integration and optimized service delivery. You’ll collaborate with cross-functional teams, support implementations, and help clients align their IT processes with best practices.
 

What You’ll Do

• Configure and customize ServiceNow (ITOM, ITSM, CSM) to meet client needs.

• Develop workflows, forms, scripts, and reports to automate IT operations.

• Integrate ServiceNow ITOM modules with enterprise systems for accurate data flow.

• Support requirement gathering, UAT, and report generation.

What You’ll Bring

• 5+ years of ServiceNow experience, ideally with ITOM specialization.

• Strong knowledge of Discovery, Service Mapping, Event Management, and ITSM concepts.

• Experience with scripting (JavaScript), workflow design, and user management.

• Excellent communication, analytical, and problem-solving skills.

• Bachelor’s degree in IT/Computer Science; ServiceNow certifications a plus.

We're looking for a Financial Accountant with experience in the Corporate Accounting function of a multinational organisation, and is knowledgeable in US GAAP, IFRS, and local GAAP for APAC countries.

Responsibilities:

• Manage processes related to month-end and quarter-end close, including P&L, Balance Sheet and variance analysis
• Manage centralized processes that impact multiple International entities
• Support the Finance team in design, testing and roll-out of financial reporting systems/tools/processes
• Initiate, lead and manage process improvement projects to build for scale
• Review the work of our outsourced partners
• Maintain strong relationships with cross-functional business partners within and outside Finance to execute Corporate Accounting's objectives, providing support to finance management were required including ad hoc financial analysis or special projects

Requirements:

• Recognized accounting qualification (CA, CPA, ACCA)
• 8 years of working experience preferably with APAC region exposure
• Excellent team player who is very comfortable working as part of a larger team located in different locations
• Relevant industry experience with large, fast-growing, multi-national company
• Solid knowledge of US GAAP, IFRS and local GAAP (APAC countries)
• Strong computer and analytical skills, including proficiency in Excel
• Excellent planning, analytical, interpersonal and communication skills
• Organized and thorough with desire for continuous improvement
• Excellent verbal, written, and interpersonal skills Preferred Qualifications
• Big 4 experience highly preferred
• Experience working with an ERP system such as Oracle, SAP
• Related industry experience

This is a contract role based in Singapore.

We're looking for a Process Documentation Specialist for our client's Employee Services team. This role is ideal for someone who thrives on structure, clarity, and collaboration - building a single source of truth for ES processes and enabling seamless service delivery across regions.

This is a contract role based in Singapore.

Responsibilities:

• Partner closely with Employee Services Generalists in building a scalable, efficient knowledge base
• Capture, organize, maintain detailed process documentation across the entire employee lifecycle, including onboarding, payroll inputs, benefits, leave management, mobility, and offboarding
• Collaborate with the Employee Services Generalist and the Global Talent Operations Centers (GTOC) to translate complex processes into clear, user-friendly SOPs, playbooks, and knowledge assets that empower delivery teams

full job description will be shared at initial discussions

Requirements:

• Relevant experience in process documentation, knowledge management, HR operations, or HR services
• Strong technical writing and editing skills with a knack for simplifying complex information.
• Experience managing knowledge bases and creating structured documentation frameworks.
• Proficiency with workflow visualization tools (Miro, Lucidchart, Visio) and documentation platforms (Zendesk Knowledge Base).
• Understanding of HR processes (onboarding, benefits, payroll inputs, mobility, leaves, etc.) preferred.
• Detail-oriented and highly organized, with a passion for building structure.
• Collaborative and comfortable working with diverse, global teams.
• Proactive in identifying gaps and recommending process improvements

• Contribute to the technical product vision and strategy across a single product line.
• Develops and maintains detailed product roadmaps, incorporating technical input and aligning with business priorities, focusing on specific phases like ideation or post-launch optimization.
• Collaborate with engineering teams to define & draft technical requirements and support product delivery.
• Hands-on in-depth analysis to proactively form insights and to identify opportunities for product innovation.
• Stay up-to-date with industry trends, emerging technologies, and best practices to inform strategic decisions and improve technical solutions.
• Work with UX/UI designers, TPM and technical users to support cohesive product strategies.
• Help prioritize features and manage backlog with oversight from senior managers.
• Monitor and report on key performance indicators (KPIs) for product performance and identify areas for technical improvement.
• Craft rigorous proposals and presentations for buy-in from senior stakeholders.

• Hands-on experience working in business analysis, machine learning or data science. Have worked on real-world AI products or systems — from model development to deployment and monitoring — and understand the trade-offs across approaches (e.g., rules-based, ML, GenAI)
• Deep understanding of modern software architectures, distributed systems, and cloud technologies
• Ability to evaluate when to use LLMs, RAG, automation, or backend logic
• Proven ability to engage in technical discussions with engineering teams and understand the implications of architectural decisions on scalability and performance
• Exceptional analytical and problem-solving skills with a strong ability to identify bottlenecks, inefficiencies, and opportunities for process optimisation within complex systems.
• Excellent verbal and written English skills are critical to craft clear technical requirements, design documentation, and effectively communicate complex technical information to diverse stakeholders

We are seeking a detail-oriented and skilled Technical Writer to join our team on a fixed-term contract basis. In this role, you will be responsible for developing clear, accurate, and user-focused documentation that supports product use, system functionality, and content localization. Your work will help improve content quality, support operational processes, and enhance user understanding across a global audience.

You will collaborate with subject matter experts from various departments to create and maintain high-quality documentation, including language guides, process manuals, and training materials.

Key Responsibilities:

• Review and assess existing documentation for accuracy, clarity, and consistency.
• Create, edit, and maintain user-facing documentation, including language guidelines, process documents, and technical references.
• Work closely with cross-functional teams to define documentation needs and delivery timelines.
• Develop supporting materials such as FAQs, quick-start guides, onboarding tools, and training content.
• Ensure documentation meets internal standards for usability, readability, and accessibility.
• Structure content using approved templates, formatting tools, and style guides.
• Maintain documentation quality in a fast-paced and evolving environment.

Qualifications:

• Bachelor’s degree in Technical Communication, English, Computer Science, Engineering, or a related field.
• At least 2 years of experience in technical writing, documentation, or content development.
• Excellent command of written English, including grammar, tone, and structure.
• Proficiency with documentation tools such as MadCap Flare, Adobe FrameMaker, Confluence, Google Docs, or Microsoft Office.
• Strong organizational and communication skills, with the ability to handle multiple projects simultaneously.

This is a contract role and can be based in Singapore or Hong Kong.

We're looking for a Strategic Partnerships Manager knowledgeable about the Gaming industry and how developers can maximise revenue by leveraging on platforms and other tech tools and services. This role will focus on the Greater China Region, and is based in the Singapore office.

Responsibilities:

• Think creatively with prominent companies in the gaming industry to build durable, long-term, and scaled partnerships by understanding their strategy and goals
• Represent the company and provide thought leadership and perspectives in external meetings with partner executives
• Drive adoption and integration of new features from gaming platforms
• Collaborate with cross-functional teams including product, engineering, design, marketing, and finance
• Track, analyze and communicate key quantitative metrics and business trends as they relate to partner relationships at scale
• Use analysis and gaming industry expertise to source and develop new partner opportunities
• Manage and consult existing partners on building up their success on the platform.
• Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders both internally and externally

Requirements:

• Relevant experience in business development or account management
• Degree in a highly quantitative field, such as Economics, Business Commerce, or equivalent experience preferred
• Understanding or prior experience of the Greater China Region
• Experience working effectively and cross-functionally with all levels of management, both internally and externally
• Ability to define, initiate and drive business opportunities in a fast-paced, rapidly changing environment.
• Good understanding of the internet industry
• Deep domain knowledge of the gaming industry preferred
• Ability to handle day to day operational work to also structure, negotiate, and maintain significant and complex strategic relationships with game companies advantageous
• Ability to identify and leverage trends within industry of expertise/focus

This is a contract role based in Singapore.

We are seeking an experienced Batch Management Consultant to support SAP-driven operations and ensure reliable batch processing across business systems. This role is critical in maintaining stability, optimizing performance, and addressing issues with minimal downtime.

Responsibilities:

• Schedule, monitor, and maintain batch jobs within SAP environments
• Troubleshoot failures or delays and provide root cause analysis
• Implement improvements to enhance efficiency and reduce processing times
• Prepare documentation, reports, and updates for stakeholders
• Collaborate with technical and functional teams to support business needs

Requirements:

• Strong techno-functional expertise in SAP Batch Management
• Proven experience with SAP projects and batch operations
• Background in performance optimization and issue resolution

Our client is looking for a Technical Project Manager to support the continuous expansion of their global network infrastructure. They're looking for a proactive and structured PM able to manage multiple projects concurrently.

Responsibilities

• Facilitate critical milestones for essential backbone infrastructure
• Oversee end-to-end capacity activations, encompassing subsea capacity integration with backhaul systems and routers, ensuring timely availability of site space and power, equipment installation, terrestrial fiber extensions, cross-connects, etc.
• Define tasks, identify interdependencies, and allocate resources to ensure timely project delivery.
• Lead projects from initial requirements definition to deployment, including developing schedules, scopes and implementation plans, along with risk mitigation strategies.
• Follow-up and coordinate both internal and external resources to maintain adherence to project scope and schedules.
• Collaborate closely with internal teams and external partners, ensuring capacity turnup projects are managed systematically and completed punctually
• Proactively identify and escalate any concerns, and meticulously follow up with stakeholders involved in the projects
• Analyze project status and adjust scope or schedule as needed to meet project requirements.
• Cultivate and maintain strong relationships with relevant stakeholders, serving as the daily point of contact for project status updates and changes.
• Communicate project outcomes and potential risks to appropriate management channels, escalating issues in line with the project work plan when necessary.

Qualifications

• At least 5 years of project management experience within the telecom infrastructure sector.
• Proven background in optical transmission and/or fiber networks, end-to-end service activation or service delivery experience preferably in a carrier or capacity user environment.
• Familiarity with network infrastructure concepts and building blocks related to submarine cables, terrestrial fiber networks, DWDM, routers, collocation services, space and power, capacity lease services, equipment installation and commissioning, network management, DCN, cross-connects, cabling, ODFs, etc.
• Strong written and verbal communication skills.
• Strong in fostering relationships and collaborating effectively within cross-functional teams.
• Proactive and skilled at early escalation when necessary.
• Certification (e.g., PMP) or a demonstrated track record in project management techniques and tools.

This is a contract role based in Singapore.

Are you the Data Scientist who wants to design and deploy AI solutions that push the limits of innovation?

Join a high-impact Data Science team where you’ll take full ownership of projects from concept to production, work with some of the most advanced AI/ML technologies available, and see your solutions influence users daily. You’ll collaborate with talented engineers and analysts while constantly experimenting with the latest tools, models, and methods.

What you will bring

• Proven data science expertise, with the ability to translate complex business problems into scalable machine learning and AI solutions.
• Deep technical skills in Python (including Pandas, NumPy, Scikit-learn, TensorFlow, or PyTorch) and SQL, plus experience with cloud platforms, containerization, and NoSQL databases.
• Specialist knowledge in NLP, recommender systems, user profiling, and GenAI/LLM.
• End-to-end delivery capability, from data exploration and model development to deployment, monitoring, and iteration, working with minimal supervision.
• Strong communication and collaboration, able to clearly explain complex findings and work effectively in agile, cross-functional environments.

Are you the Senior Network Engineer who wants to build and maintain critical infrastructure for a leading global financial technology firm powering markets across the world?

Our client is a global fintech leader known for operating one of the world’s most diverse derivatives marketplaces, supporting a few thousand institutions with reliable, secure, and high-performance infrastructure.

Key Responsibilities:

• Manage a regional extranet network extended to customer sites and maintain workstation environments that support critical operations across trading and office platforms.
• Oversee the physical infrastructure lifecycle across data centers, including server, storage, cabling, and power systems, ensuring continuity and capacity scalability.
• Design and support LAN/WAN architectures, implementing robust network security controls such as VPNs, firewalls, and access policies, while proactively resolving network and performance issues.
• Ensure disaster recovery systems and data center compliance are consistently maintained and tested, supporting high availability for mission-critical systems.
• Collaborate cross-functionally with compute, site reliability, and global service teams, and provide field support for both local and overseas locations when required.
• Familiarity with data center components (Corning, fiber/coax/copper), cabinet-level power/load calculations, and structured cabling best practices is essential.

Are you a seasoned sales leader ready to drive strategic growth and build high-impact client relationships in the technology space? We’re hiring a Senior Sales Manager to join a fast-paced and innovation-driven organization delivering cutting-edge IT solutions across sectors in Singapore market.

Responsibilities:

• Lead the end-to-end sales cycle from strategy to closing, including complex negotiations and client engagement.
• Build and maintain a strong sales pipeline while identifying new business opportunities and market trends.
• Collaborate with internal teams to align product and service delivery with client needs.
• Introduce sales innovations and process improvements to drive competitive advantage.
• Act as a trusted advisor to clients, with a consultative and value-driven approach.

Requirements:

• Bachelor’s degree required; an advanced degree or relevant sales certifications (CSP, CSEP) is a plus.
• At least 15 years of experience in sales leadership, ideally within IT services. Systems Integrator and solutions.
• Strong exposure to enterprise technology offerings and Singapore Market.
• Proven ability to develop and execute sales strategies, win new logos, and grow existing accounts.
• Experience in driving RFPs, managing complex sales cycles, and creating winning deal strategies.
• Confident communicator, team collaborator, and strategic thinker.
• A proactive, hunter mindset and a passion for staying ahead of market trends and technologies.

We’re looking for a high-performing Account Manager who’s passionate about building long-term partnerships and delivering client-centric solutions. If you have a knack for strategic planning, cross-functional collaboration, and growing key accounts — this is your role.

Responsibilities:

• Manage and grow strategic client accounts in the public sector and enterprise space
• Work with internal teams to deliver solutions that solve complex client challenges
• Drive upsell/cross-sell opportunities and contribute to revenue growth
• Monitor industry trends and align strategies for long-term client success
• Serve as a trusted advisor to senior stakeholders

Requirements:

• At least 5 years of experience in IT services sales/account management
• Strong connections or prior exposure to public sector clients is preferred
• Background in strategic account planning, financial forecasting, and solution selling
• Ideally within IT services, Systems Integrator and solutions.
• Excellent communication, stakeholder engagement, and leadership skills
• Experience growing accounts and exceeding client expectations
• A Bachelor’s degree is required; certifications like CAE or CSAM are a plus

We are looking for a driven and experienced Product Owner / Technical Business Analyst to oversee the full lifecycle delivery of trading capabilities across front-to-back workflows. This hybrid role combines product ownership, technical fluency, and business analysis—acting as a vital link between front-office users (e.g., traders, portfolio managers, relationship managers) and technology teams.

You will play a key role in enhancing our digital trading tools, streamlining order workflows, and integrating with market infrastructure (e.g., OMS/EMS platforms, FIX connectivity, order validation engines, and core banking systems).

Key Responsibilities include:

• Collaborate with the Product Manager to shape and prioritize the product backlog aligned with business objectives and regulatory requirements
• Maintain and communicate the product roadmap to business, compliance, and technology stakeholders
• Advocate for scalable, intuitive, and efficient trading tools and workflows
• Drive user adoption through change management, training, and stakeholder engagement
• Collect and refine requirements from a range of users including traders, portfolio managers, investment advisors, and middle office teams
• Document current vs. target state workflows (e.g., order entry, allocations, compliance, execution)
• Convert business needs into actionable specifications for engineering teams
• Support testing efforts including UAT, regression testing, and feature validation
• Understand data models and mappings required for integrating systems, APIs, and services (e.g., instruments, orders, portfolios, clients)
• Partner with developers and architects to address key integration points such as OMS/EMS, FIX gateways, and market data feeds
• Collaborate with QA and development teams to ensure high-quality, timely delivery
• Manage key stakeholders across Front Office, Technology, various Business teams and vendors

Requirements:

• Bachelor’s degree in Finance, Business, Computer Science, Engineering, or a related field
• At least 5 years of experience in trading platforms, capital markets, or front-office technologies
• Proven background as a Product Owner or Technical Business Analyst within Agile/DevOps environments
• Strong understanding of financial instruments (equities, bonds, FX, structured products)
• Hands-on experience with OMS/EMS platforms, FIX protocol, and market connectivity
• Excellent stakeholder communication, documentation, and presentation skills
• Comfortable translating complex technical concepts into business-facing materials (e.g., PowerPoint, Miro, Excel)
• Familiarity with tools like Jira, Confluence, Swagger/Postman, and SQL is a plus

Are you the lead data scientist who wants to shape governance and trust at scale for a fast-growing e-commerce platform in Southeast Asia?

Join a leading tech company driving innovation across the Southeast Asian digital commerce landscape. Be part of a mission-critical team ensuring buyer safety, trust, and a high-quality marketplace experience.

What You’ll Do:
• Lead a high-performing data science team focused on governance and experience, fostering a collaborative and insight-driven culture to address regional e-commerce challenges.
• Build data frameworks and move analytics from reactive reporting to proactive insights, influencing marketplace policies and improving buyer journeys across Southeast Asia.
• Collaborate with operations, product, and data engineering teams to enhance data accessibility, improve dashboards, and support strategic decision-making with actionable insights.
• Turn complex data into clear, data-driven strategies that help operations teams strengthen governance processes and drive user satisfaction.
• Grow and mentor a team of data scientists and analysts, ensuring alignment with business goals and building strong cross-functional relationships within the region.

What You’ll Bring:
• At least five years of leadership experience in data science or analytics, preferably within a high-growth tech or e-commerce environment.
• Proficiency in SQL, Python, or R, with experience in large-scale data analysis, A/B testing, and applying machine learning models to real-world problems.
• A master’s degree or higher in a quantitative field such as statistics, computer science, or economics; PhD or MBA is a plus.
• A strong analytical mindset and structured problem-solving approach, with the ability to translate business needs into data solutions.
• Excellent communication skills and the ability to work effectively across teams within a diverse, fast-paced Southeast Asian context.

Our client is looking for a Vendor Project Coordinator experienced in the entertainment / broadcasting industries.

Responsibilities:

• Support the Partner Management team in building and maintaining positive relationships with vendors through regular communication, addressing inquiries, and escalating issues as needed.
• Help track and monitor vendor performance against agreed-upon metrics and service level agreements (SLAs). Assist in the collection and analysis of performance data and the preparation of performance reports.
• Support the identification and assessment of potential risks associated with existing vendors and assist in the implementation of risk mitigation strategies
• Serve as project manager for business priorities involving externalized workflows in APAC, including roadmap definition with clear deliverables and owners, coordination with internal/external stakeholders, execution and implementation.
• Identify critical business blockers, risks or dependencies that will impact the success of your projects
• Gather and provide project context to influence cross-functional stakeholders in solving these blockers

Requirements:

• Bachelor's, or Master’s degree, with a focus on business, operations, procurement, project or vendor management
• At least 5 years of project management experience in localization or broadcasting industry
• At least 3 years of vendor management experience, ideally working with vendors globally distributed
• Working knowledge of localization or broadcasting industries
• Thrive in a fast-paced, ambiguous environment
• Able to understand and navigate the local nuances of a business in a global company
• Able to work on multiple projects in parallel and pivot quickly
• Excellent written and verbal communication skills
• Strong analytical problem-solving skills
• Bias to action, proactive & innovative by nature
• Strong attention to detail
• Fluency in Korean and English, Japanese a plus. This will be working with vendors and internal stakeholders in the Korean market, and are primarily Korean-speaking.

This is a contract role based in Singapore.

• Provide local insights and local knowledge about digital advertising – identify strengths, weaknesses, opportunities and threats relevant for family of apps' success in Philippines markets
• Explore, identify and execute on growth opportunities
• Ensure the family of apps is fully functional and well adapted to be successful in Philippines
• Partner with the analytics organization to validate key findings with data
• Escalate to and drive solutions with product management for identified market specific product issues and gaps
• Design and oversee local execution of a continuous testing plan for important end-to-end flows
• Track progress of market specific product improvements and measure impact
• Leverage usability studies, research and market analysis to drive market specific product insights into execution
• Understand strategic and competitive position in the region and work to improve it

• At least 5 years in product management or product marketing in internet industry, digital advertising industry products or tech companies
• Experience with advertising, commerce, messaging, technologies and platforms is strongly desired
• Good to have experience in influencing multiple stakeholders at a global scale
• Good to have experience in partnering with product management or product growth at a global scale
• Extensive local knowledge of how people use the internet and what are their needs that can be addressed by the internet. Having knowledge in digital advertising and business needs for online advertising is a plus.
• Creative, resourceful, detail-oriented, highly organized, hands-on and a self starter
• Strong problem solving and analytical skills
• Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment
• Great story teller who is able to turn insights into actionable product ideas
• Understanding of the technical architecture of complex and highly scalable web and mobile applications
• BA/BS in Computer Science, engineering or related technical field or equivalent working experience will be a plus

We're looking for a Technical Project Manager to support the Technical Domain Manager as the organisation expands its footprint in APAC and China. This TPM will be supporting new build deployments including network deployment, expansions, retrofits, and decommissioning.

Responsibilities:

• Create/maintain tasks related to the creation & installation of the site infrastructure
• Attend weekly APAC project meetings
• Track critical dates & report possible impacts to the project timeline
• Monitor delivery status for equipment shipments
• Provide technical writing/ wiki updates for various teams within the organisation
• Create and maintain project checklists, tools and deployment templates
• Create and maintain resource planning for the project
• Sync with team weekly to check on status of in region projects/updates; assist where needed
• Help maintain responsibility and management of all projects until the defined handover date

Requirements:

• Relevant experience with network deployment and installations
• Preferably has covered multiple locations across APAC
• Experience working with cross-functional teams and assisting with large-scale office, manufacturing and data center deployment projects
• Organizational, multitasking, prioritization and communication experience
• Bachelor's degree in a technical field such as computer science, computer engineering, related field or equivalent practical experience
• PMI or PMP certification preferred
• Proficient in Mandarin language as this will be working with primarily Mandarin-speaking vendors. Minimally must be conversing with stakeholders in Mandarin.
• Willing to travel within APAC at least once a quarter

This is a contract role based in Singapore.

We are looking for a highly experienced:

1. Finance Data Migration Lead
2. Procurement Data Migration Lead

to support a greenfield SAP S/4HANA implementation. This role will be responsible for leading the end-to-end migration of financial master and transactional data — ensuring data accuracy, integrity, and readiness across all stages of the project lifecycle.

Responsibilities:

• Act as the primary point of contact for finance data migration, collaborating with stakeholders to define scope, mapping rules, transformation logic, and reconciliation processes.
• Work closely with SAP consultants, business users, and data owners to align on data requirements and validation criteria.
• Oversee and coordinate technical teams on ETL design, ensuring it meets finance-specific needs and standards.
• Manage all stages of the data migration cycle — including mock migrations, dress rehearsals, cutover, and post-go-live activities.
• Organize workshops and provide guidance to finance teams to ensure smooth execution and stakeholder alignment.
• Identify and resolve data quality and reconciliation issues, driving root cause analysis and corrective actions.

What Success Looks Like:

• Accurate, complete, and timely migration of finance data objects.
• Seamless execution of mock cycles and final cutover.
• Strong engagement and alignment with finance stakeholders from planning through post-implementation.

Requirements:

• Proven experience in leading finance data migration for SAP S/4HANA or similar ERP implementations.
• SAP Experience on FI, PS or MM
• Strong knowledge of finance master and transactional data (GL, AP, AR, Fixed Assets, etc.).
• Excellent project coordination, stakeholder engagement, and problem-solving skills.
• Familiar with ETL tools, reconciliation techniques, and SAP data structures.

Are you the data & AI specialist who wants to help enterprises unlock the full potential of cloud-native big data platforms across Southeast Asia?

Join a fast-growing data technology company backed by a strong R&D team, offering modern lakehouse solutions to drive digital & AI transformation for leading enterprises across industries.

What you’ll do:

• Serve as a trusted technical consultant to enterprise customers, guiding them through solution design, implementation, and best practices for cloud-based big data platforms.
• Collaborate closely with sales and product teams to ensure business needs are translated into effective technical solutions.
• Build reusable solution references and develop deep technical expertise in distributed computing, data lakes, and AI-enhanced analytics.
• Deliver training, workshops, and technical talks to upskill partners and customers, sharing insights and promoting platform adoption.
• Travel within the APAC region (up to one-third of the time) to support key customer engagements and maintain high customer satisfaction.

What we’re looking for:

• Background in computer science, engineering, or a related discipline, with practical experience in big data, cloud platforms, or distributed systems.
• Proficient with one or more big data technologies such as Snowflake, Databricks, ClickHouse, Hadoop, or Spark; familiarity with databases is a plus.
• Comfortable writing production-level code, especially in performance-sensitive or large-scale systems.
• Solid understanding of data engineering and architecture for analytics, including data lakehouse frameworks.

Senior Business Analyst (Contract)

We’re looking for a Senior Business Analyst with strong NetReveal experience to support a long-term, high-impact project.

This role involves close collaboration with vendors, clients, and internal teams to deliver business-critical solutions within financial services or compliance domains.

Core Responsibilities

• Gather, analyze, and document business and functional requirements for NetReveal implementations.
• Serve as the key point of contact between stakeholders, vendors, and technical teams.
• Facilitate requirements walkthroughs, and stakeholder reviews.
• Align business needs with technical solutions, ensuring clarity and feasibility.
• Support test planning, UAT, and solution deployment activities.
• Track project progress, risks, and issues, ensuring timely resolution.
• Ensure deliverables meet compliance, risk, or regulatory standards.

Qualifications

• 5+ years’ experience as a Business Analyst, preferably in financial services or compliance.
• Hands-on experience with NetReveal (BAE Systems) is essential.
• Proven track record working with both vendors and clients.
• Strong analytical, documentation, and communication skills.

• Oversee the development of written materials related to content presentation, including synopses, summaries, promotional descriptions, and in-app messaging.
• Collaborate with a network of writers and external vendors to ensure consistent quality and voice across all written assets.
• Support cross-functional initiatives involving design, localization, analytics, and user experience teams.
• Partner with regional content editors to ensure that cultural and market-specific considerations are reflected in writing workflows and guidelines.
• Develop editorial guidance, content briefs, and documentation to support quality control and streamline collaboration.
• Regularly audit and review written assets for clarity, tone, and accuracy, offering constructive feedback and implementing revisions where necessary.
• Use market insights and audience data to shape messaging strategies and propose innovative approaches to content presentation.
• Participate in experiments and tool improvements that aim to enhance both internal workflows and the end-user experience.

• Extensive experience in creative copywriting, editorial, or content design within digital or media environments.
• Background in entertainment journalism, digital media production, or large-scale content platforms is a plus.
• Proven ability to adapt tone and messaging for different genres, formats, and target audiences.
• Deep familiarity with regional entertainment trends and content across Southeast Asia, Australasia, and Chinese-language markets.
• Strong editorial judgment and sensitivity to cultural nuance and regional standards.
• Experience working across departments and managing input from a wide range of stakeholders.
• Comfortable working with scalable content creation processes, editorial guidelines, and proprietary toolsets.
• Excellent command of English (written and spoken), with proficiency in at least one additional regional language preferred.
• Outstanding communication, organization, and time-management skills.
• Enthusiasm for experimenting with new storytelling formats and tools, including emerging technologies such as generative AI.
• Experience collaborating within global, distributed teams preferred
• Familiarity with A/B testing and data-driven content optimization advantageous

• Spearheading the creation and integration of automated solutions for structured financial offerings, streamlining existing workflows and aligning with business-wide strategies.
• Collaborating with internal legal, structuring, and technology teams to design product templates and incorporate them into end-to-end issuance platforms.
• Partnering with external tech providers to implement seamless integrations, ensuring efficiency and control within the broader operational infrastructure.
• Driving data-focused analysis, identifying inefficiencies and translating complex system flows into actionable improvements across multiple platforms.
• Taking ownership of process enhancements while contributing to strategic initiatives that advance automation, compliance, and operational risk management

• Contribute to roadmap definition, policy development, and strategic prioritization while balancing short-term operational needs with long-term business goals.
• Serve as an advisor and influencer across functional and leadership groups, helping shape initiatives tied to risk mitigation, controls, and governance.
• Champion best practices across teams, whether as a subject matter expert or in a leadership capacity, ensuring alignment with broader enterprise objectives.
• Mentor team members or act as a technical lead on complex projects, supporting career development and contributing to the growth of internal capabilities.
• Navigate regulatory and organizational expectations with a clear focus on compliance, performance, and sustainable business value.

• Ensure consistent adherence to legal employment and regulatory guidelines, with particular attention to work authorization and visa sponsorship policies.
• Support governance objectives in alignment with regulatory bodies, including MAS, through proactive risk management and documentation practices.

• Legal qualification is advantageous but not essential; practical experience navigating legal documentation and governance processes is critical.
• Solid background in financial engineering or structured products with demonstrable experience in bridging business and IT domains.
• Strong data literacy, with hands-on experience using analytical tools to manage and interpret multifaceted datasets.
• Adept at identifying intricate system interdependencies, with an exceptional attention to detail and solution-oriented mindset.
• Experience delivering both ongoing improvements and strategic transformation initiatives in regulated environments, ideally within capital markets.

• Support market assessment, quantitative analysis, qualitative feedback, and represent the requirements of the market internally with Product Management and Engineering
• Deeply understand advertiser needs/requirements and product risk areas in order to prioritize recommendations to product, engineering, and design teams for new and existing products
• Coordinate cross-functional projects across Meta that build new innovative solutions for advertisers/marketers to ensure that products and solutions are incorporated into the platform in a consistent and strategic manner
• Drive go-to-market strategy for selected products and solutions by coordinating with cross-functional teams to develop client communications, product documentation, and positioning
• Coordinate successful go-to-market activations across multiple internal sales and partnerships teams by crafting effective messaging for a variety of audiences and enabling go-to-market teams at scale 

• Relevant experience in product marketing, preferably within a large, complex Tech company
• Experience collaborating across cross-functional teams and enrolling the necessary leadership support to drive resolution in the context of competing perspectives 
• Analytical, data driven decision-maker with experience using deductive reasoning to simplify and communicate complex issues
• Organizational and people skills and experience setting priorities, problem-solving, multitasking and working independently in a dynamic, rapidly changing workplace
• Communication skills that are effective with technical, business, and external stakeholders
• Bachelor's Degree in Business, Marketing or Creative discipline

• Provide local insights and local knowledge about digital advertising – identify strengths, weaknesses, opportunities and threats relevant for family of apps' success in Philippines markets
• Explore, identify and execute on growth opportunities
• Ensure the family of apps is fully functional and well adapted to be successful in Philippines
• Partner with the analytics organization to validate key findings with data
• Escalate to and drive solutions with product management for identified market specific product issues and gaps
• Design and oversee local execution of a continuous testing plan for important end-to-end flows
• Track progress of market specific product improvements and measure impact
• Leverage usability studies, research and market analysis to drive market specific product insights into execution
• Understand strategic and competitive position in the region and work to improve it

• At least 5 years in product management or product marketing in internet industry, digital advertising industry products or tech companies
• Experience with advertising, commerce, messaging, technologies and platforms is strongly desired
• Good to have experience in influencing multiple stakeholders at a global scale
• Good to have experience in partnering with product management or product growth at a global scale
• Extensive local knowledge of how people use the internet and what are their needs that can be addressed by the internet. Having knowledge in digital advertising and business needs for online advertising is a plus.
• Creative, resourceful, detail-oriented, highly organized, hands-on and a self starter
• Strong problem solving and analytical skills
• Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment
• Great story teller who is able to turn insights into actionable product ideas
• Understanding of the technical architecture of complex and highly scalable web and mobile applications
• BA/BS in Computer Science, engineering or related technical field or equivalent working experience will be a plus

• Provide administrative support for benefits, wellbeing, and compensation programs (health, retirement, time off, perks, salary adjustments, promotions, retention bonuses).
• Respond to employee, talent acquisition, and HR business partner queries, escalating where necessary.
• Enrol and terminate employees from benefits programs on a monthly basis.
• Maintain benefits portals and websites with up-to-date information.
• Manage purchase orders and vendor invoices.
• Collaborate with external vendors for service changes, renewals, and testing.

• Assist with annual and mid-year compensation reviews.
• Update compensation ranges in line with market benchmarks.
• Coordinate with global teams to ensure alignment on compensation processes.
• Support system testing and rollout for compensation tools.
• Act as a key point of contact during the compensation review cycle.

• Provide analysis and insights on benefit programs and compensation trends.
• Participate in market and compensation surveys.
• Prepare PowerPoint presentations for stakeholders on benefit changes and program updates.

• Build and maintain relationships with internal stakeholders across HR, payroll, communications, and legal teams.
• Organize wellbeing events and benefit education sessions.
• Stay updated on legislative and market developments in applicable countries.
• Support ad hoc projects such as policy reviews, vendor evaluations, and wellbeing initiatives.

• Conduct system testing for time off and leave of absence programs in Workday.
• Use tools like Excel, PowerPoint, and benefits administration platforms.
• Drive process improvements and explore new technologies, including generative AI.

• At least 5 years of experience in Compensation and Benefits, with good project management skills and strong analytical skills
• APAC experience highly preferred
• Proficiency in various systems including Darwin, Workday, and Microsoft Excel a plus
• Must be proactive, eager to learn, solution-focused

• Oversee project planning, scheduling, and risk management to ensure smooth execution.
• Coordinate with stakeholders across teams, both onshore and offshore, to drive effective communication and collaboration.
• Monitor project milestones, address challenges, and provide regular updates to leadership.
• Assess and optimize business processes for efficient offshore transition, identifying improvement/optimisation opportunities.
• Ensure compliance with local and international regulatory requirements and manage change effectively.
• Support training and knowledge transfer to facilitate a seamless migration.

• Bachelor’s degree in a relevant field.
• At least 2 years of experience in project management, with experience in managing offshore transitions, outsourcing, or business process migration.
• Strong understanding of Banking operations
• Experience leading cross-functional and remote teams.
• Proficiency in project execution, risk management, and stakeholder coordination.
• Excellent communication and leadership skills.
• Adaptability to evolving business needs and regulatory standards.

• Enhance operational processes to improve efficiency, quality, and scalability.
• Drive transition from Excel-based workflows to standardized ITIL-compliant processes using ITSM tools.
• Identify inefficiencies and implement process automation and optimization strategies.
• Collaborate with stakeholders across business and IT teams to align process improvements.
• Provide regular reports on process performance, challenges, and enhancements to senior leadership.
• Lead process improvement projects, ensuring timely delivery within scope and budget.
• Ensure compliance with ITIL standards and track key performance indicators.
• Oversee the transfer of operational responsibilities to offshore teams, ensuring proper training and support.
• Develop and deliver training programs on new processes, tools, and ITSM functionalities.
• Maintain clear documentation of process changes, workflows, and improvements.

• At least 5 years of experience in IT operations, process management, or project management.
• Strong background in ITIL-based service management and process automation.
• Expertise in ITSM platforms like ServiceNow.
• Experience transitioning manual processes to automated solutions.
• Knowledge of project management methodologies, PMP or similar certifications a plus.
• Strong leadership, problem-solving, and change management abilities.
• Ability to collaborate effectively across teams and global regions.

• In collaboration with Agile team, define and execute product strategy for various platforms including Market Data, Data Analytics, and Middle Office platforms
• In collaboration with Agile team, definite and execute product strategy to further standardise interfaces, and ensure decommissioning of old interfaces
• In collaboration with Agile team, definite and execute product strategy to bring development infrastructure to the next level, including system monitoring infrastructure. Support integration and upgrades of various tools and platforms.
• Ensure needs of various business teams and Agile teams are met, and platforms remain competitive and are operating smoothly
• Provide reporting and documentation

• Relevant experience as solution/system or application architect designing, building and scaling highly performant, partly low-latency IT systems
• Experience within banking, financial markets, or trading highly preferred
• Proficient in modern technology stacks and API management
• Strong skills in stakeholder management, leadership, communication, and cross-functional collaboration

As a Data Engineer, you will be a key contributor in building the Data Platform as a foundation for Data Analytics and AI.

Responsibilities:

• Design, develop, and maintain data pipelines and backend services for real-time decisioning, reporting, data collecting, and related functions.
• Data Requirements and Modeling
• Data Management and Transformation
• Produce high-quality, well-tested, and secure code.
• Develop and maintain software designed to improve data governance and security.
• Develop processes designed to ensure Data Security and Data Quality.

Requirements:

• BS/MS in Computer Science, Data Analytics, Data Management, Information Systems or related technical field or equivalent training & experience.
• 2+ years Incorporating data processing and workflow management tools into pipeline design.
• 2+ years’ experience in ETL/ELT, Data warehousing, and/ or Business Intelligence Development.
• 2+ years building and maintaining end-to-end data systems and supporting services in Python, Scala or similar.
• 2+ years using SQL to understand data and to investigate data issues or problems and provide solutions.
• Experience working in Banking/Financial Services industries
• Experience working with large data sets in SQL/Databricks/PySpark.
• Experience with Spark Streaming, and Delta (Live) Tables.
• Experience with storage systems such as Azure Storage/ Data Lakes.
• Experience developing on cloud platforms (preferably Azure) in a continuous delivery environment.
• Experience with microservices platforms (Kubernetes, Docker)
• Experience with Event-Driven streaming systems (Kafka, Event Hub, Event Grid, Apache Flink).
• Knowledge and use of DBT.
• Experience with data vault is a plus.
• Experience with Microsoft Fabric.
• 2+ years software development using languages like JavaScript, Java, or C#.

• Oversee and manage SAP Business Technology Platform (BTP) integration projects
• Design, develop, and manage integration solutions on SAP BTP, including SAP Integration Suite and API Management.
• Lead end-to-end integration architecture, ensuring optimal performance, scalability, and security.
• Collaborate with business and IT stakeholders to define integration requirements and best practices.
• Implement integration strategies for cloud, hybrid, and on-premise SAP environments.
• Troubleshoot and resolve integration issues, ensuring minimal downtime and operational efficiency.
• Work with development teams to optimize integration processes and align with business objectives.
• Ensure compliance with security policies and governance frameworks for data exchange.
• Provide training and support to end-users and IT teams on integration-related topics.

• At least 5+ years of experience in SAP Integration with expertise in SAP BTP.
• SAP BTP Integration certification advantageous
• Strong understanding of SAP Integration Suite, API Management, Cloud Connector, and Event Mesh.
• Experience with SAP CPI (Cloud Platform Integration) and SAP PI/PO.
• Proficiency in integration technologies such as REST, SOAP, OData, and IDoc.
• Hands-on experience with S/4HANA, SuccessFactors, Ariba, and other SAP applications.
• Knowledge of security and compliance frameworks for integration solutions.
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to lead integration projects and work independently in a fast-paced environment.
• Experience with microservices architecture and event-driven integrations a plus
• Knowledge of DevOps tools and CI/CD pipelines for integration deployment a plus

Job Requirements

6 years of Unity game development experience, preferably with team lead experience

In-depth knowledge and extensive hands-on experience with Unity engine, preferably in developing 3D action games.

Manage the schedule and delivery of the development team; work closely with cross functional teams to deliver on time.

Strong communications in speech and writing; Chinese is a strong plus for collaboration with overseas teammates.

• Build and enhance Power BI reports, tailoring them to meet departmental needs and evolving data structures. Ensure reports are precise, actionable, and aligned with changing business objectives.
• Keep track of modifications in data structures resulting from system updates, evaluating their impact on existing Power BI reports. Adjust and fine-tune reports as necessary to ensure their accuracy and relevance.
• Maintain comprehensive documentation of data structures and any changes, supporting future report modifications and serving as a reference for ongoing updates.

• Bachelor’s Degree in Business Analytics, Information Systems, Computer Science, or a related field.
• At least 3 years of experience developing reports using Power BI.
• Minimum of 2 years of experience in IT system implementation projects, including involvement in global Business Process Reengineering (BPR) or system rollout initiatives.
• Experience working in Banking and Financial Services Industry
• Highly proactive, with a passion for learning and a deep understanding of customer business requirements.

Key Responsibilities:

• ETL Development: Use Talend to develop, optimize, and maintain ETL workflows for ingesting, processing, and transforming data from a variety of sources.
• Data Pipeline Design: Develop scalable, high-performance data pipelines using Apache Spark and Python for batch and real-time data processing.
• Data Integration: Extract and integrate data from multiple sources such as SQL Server, PostgreSQL, AWS Redshift, and Cloudera.
• Data Quality: Ensure data quality and consistency by building and implementing validation, cleansing, and transformation logic.
• Collaboration: Work closely with data scientists, business analysts, and other stakeholders to understand data requirements and support data-driven decision-making.
• Data Modeling: Assist in designing and developing database tables and schemas, including optimizing the performance of databases like MySQL, PostgreSQL, and NoSQL databases (e.g., MongoDB, Cassandra).
• Automation: Automate routine data management tasks using Python scripting, Talend, or other workflow automation tools.
• Troubleshooting & Optimization: Identify and resolve performance bottlenecks, data discrepancies, and pipeline failures.

Required Qualifications:

• Bachelor’s degree in Computer Science, Data Science, Information Systems, or a related field.
• 3+ years of hands-on experience with Talend for ETL development.
• Strong proficiency in Spark, SQL and Python
• Extensive experience with Apache Spark for big data processing (both batch and streaming).
• Proficient in working with relational databases (SQL Server, PostgreSQL, MySQL) and non-relational databases (MongoDB, Cassandra).
• Solid understanding of data structures, database design, and data modeling.
• Strong problem-solving and troubleshooting skil

• Oversee the complete delivery of large-scale initiatives, such as application portfolio migrations, post-merger integrations, and data migrations.
• Partner with cross-functional teams to ensure smooth integration and alignment between business and technology goals.
• Maintain strong stakeholder relationships at all levels, providing transparent communication and regular progress updates.
• Lead change management efforts, ensuring seamless transitions with minimal disruptions.
• Develop and present high-quality reports and presentations to executive leadership.

• At least 10 years of experience in program management, with a focus on delivering complex projects within the Insurance industry
• Strong understanding of Insurance business
• Proven expertise in managing application portfolio migration, post-merger integration, and data migration initiatives.
• Strong stakeholder management skills, with the ability to influence and drive consensus across diverse teams.
• Excellent presentation and communication skills.

• Respond to user inquiries with high quality, speed, empathy and accuracy
• Communicate and collaborate cross-functionally in order to lead Partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
• Become an expert in the support experience for users; understand and resolve their inbound product questions and issues
• Investigate escalations from internal stakeholders and lead them to resolution
• Develop and share deep expertise on a key product
• Make informed recommendations to improve user experience with products, supporting workflows, and address areas for product support optimizations
• Identify trends and develop solutions to optimize team workflows, introduce new processes and improve partner experience
• Identify and resolve fraud trends impacting our users
• Proactively investigate, troubleshoot, and resolve sensitive escalations
• Develop strong cross-functional partnerships with partnerships, policy, legal, engineering, data science, product management and other operational teams at Facebook in order to implement optimal integrity solutions

• At least 3 years of experience in a support function working directly with clients or users 
• Experience communicating issues, risks and paths to resolution the results of analyses in a clear and effective manner
• Experience working with global teams
• Resilient mindset - thrives over changing priorities and ever changing knowledge
• Strong problem-solving and analytical skills 
• Attention to detail - ability to follow strict set of operational steps
• Customer focused approach